Executive Director, Patient Access
Providence Health & Services
•
Portland, OR
0
0
0
0
Not Applicable
Posted April 29, 2026
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Responsibilities
Commitments
Responsibilities
- The Process Owners work with the Price Estimates team and support automation within Epic Finalization of Estimates across the Enterprise.
- They also work on department outreach regarding authorizations process for Revenue Cycle and Non-Revenue Cycle Departments.
- We support front-end Patient Access Services registration caregivers as well as Pre-Service caregivers by providing feedback, education on changes (regulatory and Epic or system changes).
- We collaborate with Physician Billing/Clinic registration as we share the guarantor records and coverage records across the SBO.
- Our shared mailboxes are important lifelines for many revenue cycle and non-revenue cycle teams who depend on the central team to correct registration related issues, split hospital accounts, correct wrong patient registrations, and general guidance and direction.
- We have the OpEx mailbox for transactional help on accounts and the Education Team mailbox for job aids, clarification and process questions.
- The Operational Excellence team strives to improve the overall workflow processes within Revenue Cycle around registration, pre-service, and financial counseling using automation, technology, and AI.
- Patient Access & Experience Oversight
- Oversee the patient experience across registration demographics, coverage discovery, point‑of‑service collections, self‑pay screening, and emergency department eligibility programs (varies by state).
- Maintain accountability for denial prevention and KPI targets, including controllable denials, point‑of‑service collections, and Medicaid conversions driven by consistent screening or HPE eligibility processes.
- Market Leadership & Executive Partnership
- Develop and maintain strong business relationships with Regional and Ministry Chief Executives within the market.
- Collaborate on initiatives, communicate proactively, and remain current on growth and expansion plans across the market.
- Patient Experience & Digital Enablement
- Lead patient experience initiatives across the designated market.
- Partner with ministries to design and implement programs that enhance the patient experience, including digital tools that ease the way and MyChart adoption strategies.
- Caregiver Engagement & Performance
- Maintain responsibility for overall caregiver engagement scores within the assigned market.
- Collaborate with peers and ministry leaders to share best practices and improve patient and caregiver experience outcomes.
- Financial, Productivity & Operational Accountability
- Maintain responsibility for the assigned market budget and productivity performance.
- Participate in ministry and market revenue cycle meetings, denial prevention, and compliance committees; oversee solutions and monitor progress against action plans.
- Industry Awareness & Continuous Improvement
- Stay current on industry trends, best practices, automation, and technology solutions.
- Collaborate with peers, revenue cycle leaders, and ministry leaders on cross‑cutting initiatives to improve efficiency and effectiveness.
Commitments
At Providence we believe in the importance of human connection and the impact of in-person collaboration towards team cohesion and caregiver engagement.
Further, we want our leaders to live in or near the communities we serve.
Therefore, leaders applying for this role will be required to work a hybrid schedule, which consists of three days onsite, two days remote and live within a reasonable commuting distance to the ministry or service area they support and lead.
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others.
The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors.
Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Requsition ID: 423265
Company: Providence Jobs
Job Category: Revenue Cycle Operations
Job Function: Revenue Cycle
Job Schedule: Full time
Job Shift: Day
Department: 4001 SS RC PAS ADM NWR
Address: OR Portland 4400 NE Halsey St
Work Location: Providence Health Plaza (HR) Bldg 1-Portland
Workplace Type: Hybrid
Not Met Priorities
What still needs stronger evidence
Requirements
- Experience
- 10+ years of experience in revenue cycle operations, overall or front‑end
- 10+ years of progressive leadership experience in front‑end revenue cycle (preferred)
- Leadership & Professional Skills
- Demonstrated problem‑solving capability
- Proven ability to build strong customer and executive relationships
- Effective leadership skills with the ability to influence and drive results
- Excellent organizational skills and attention to operational detail
- High degree of initiative and accountability
- Strong understanding of revenue cycle concepts and operational issues
- Ability to communicate effectively and build strong working relationships across teams and stakeholders
Education
- (Not required) – Education
- (Not required) – Bachelor’s Degree in Business, Finance, Healthcare Administration, or related field; or equivalent education/experience
- (Not required) – Master’s Degree (preferred)
Description
Calling all Esteemed Leaders! Are you a revenue cycle executive who excels at driving operational excellence, transforming patient access, and improving the financial and experiential front door of care? Do you thrive in complex healthcare environments where performance, patient experience, and strategic alignment matter every day? If so, we invite you to consider the Executive Director, Patient Access opportunity.
The Role
The Executive Director, Patient Access is responsible for implementing the strategic vision and ensuring all revenue cycle programs and activities are standardized, efficient, cost‑effective, and aligned with the designated market.
This role leads transformational change and is accountable for the health of the patient access revenue cycle within the market, including budget, cost, productivity, and overall performance. The Executive Director is responsible for the overall ministry patient experience and for achieving performance goals and financial targets across assigned markets.
Functional responsibilities include oversight of registration, ministry point‑of‑service collections, self‑pay screening in the emergency department, and eligibility denial prevention to ensure quality and efficiency across the market delivery system. The Executive Director partners closely with the VP, RCS Market Operations to develop and execute strategic plans focused on operational excellence, innovation, and customer service, and works closely with Regional and Ministry Chief Executives.
Providence Patient Access Services Operational Excellence team is responsible for both training and process improvement. The Education team supports the front-end registration, scheduling, retained pre-service, and financial counseling team’s training and development. Through the creation of job aids and the production of monthly newsletters, they provide regular education and updates to the front-line teams. The process improvement team is responsible for identifying and improving the processes and workflows used by the pre-service, front-end registration, scheduling, and financial counseling teams. The team also provides Epic go-live and Epic Upgrade support for Patient Access Services. The process improvement team is responsible for Registration Claim Edits, Coverage and Admitting Related DNBs, and maintaining the integrity of the Guarantor records (through guarantor merges and wrong guarantor registration clean up). They provided the feedback loop for registration related issues. The Process Owners facilitate Enterprise Governance meetings for the Providence Payer Plan table and the RTE Governance, both of which affect all Hospital Billing (HB), Physician Billing (PB), Affiliates, and Community Technology (CT) sites. The Process Owners work with the Price Estimates team and support automation within Epic Finalization of Estimates across the Enterprise. They also work on department outreach regarding authorizations process for Revenue Cycle and Non-Revenue Cycle Departments.
We support front-end Patient Access Services registration caregivers as well as Pre-Service caregivers by providing feedback, education on changes (regulatory and Epic or system changes). We collaborate with Physician Billing/Clinic registration as we share the guarantor records and coverage records across the SBO.
Our shared mailboxes are important lifelines for many revenue cycle and non-revenue cycle teams who depend on the central team to correct registration related issues, split hospital accounts, correct wrong patient registrations, and general guidance and direction. We have the OpEx mailbox for transactional help on accounts and the Education Team mailbox for job aids, clarification and process questions.
The Operational Excellence team strives to improve the overall workflow processes within Revenue Cycle around registration, pre-service, and financial counseling using automation, technology, and AI.
What You'll Do
Patient Access & Experience Oversight
Oversee the patient experience across registration demographics, coverage discovery, point‑of‑service collections, self‑pay screening, and emergency department eligibility programs (varies by state).
Maintain accountability for denial prevention and KPI targets, including controllable denials, point‑of‑service collections, and Medicaid conversions driven by consistent screening or HPE eligibility processes.
Market Leadership & Executive Partnership
Develop and maintain strong business relationships with Regional and Ministry Chief Executives within the market.
Collaborate on initiatives, communicate proactively, and remain current on growth and expansion plans across the market.
Patient Experience & Digital Enablement
Lead patient experience initiatives across the designated market.
Partner with ministries to design and implement programs that enhance the patient experience, including digital tools that ease the way and MyChart adoption strategies.
Caregiver Engagement & Performance
Maintain responsibility for overall caregiver engagement scores within the assigned market.
Collaborate with peers and ministry leaders to share best practices and improve patient and caregiver experience outcomes.
Financial, Productivity & Operational Accountability
Maintain responsibility for the assigned market budget and productivity performance.
Participate in ministry and market revenue cycle meetings, denial prevention, and compliance committees; oversee solutions and monitor progress against action plans.
Industry Awareness & Continuous Improvement
Stay current on industry trends, best practices, automation, and technology solutions.
Collaborate with peers, revenue cycle leaders, and ministry leaders on cross‑cutting initiatives to improve efficiency and effectiveness.
What You'll Bring
Education
Bachelor’s Degree in Business, Finance, Healthcare Administration, or related field; or equivalent education/experience
Master’s Degree (preferred)
Experience
10+ years of experience in revenue cycle operations, overall or front‑end
10+ years of progressive leadership experience in front‑end revenue cycle (preferred)
Leadership & Professional Skills
Demonstrated problem‑solving capability
Proven ability to build strong customer and executive relationships
Effective leadership skills with the ability to influence and drive results
Excellent organizational skills and attention to operational detail
High degree of initiative and accountability
Strong understanding of revenue cycle concepts and operational issues
Ability to communicate effectively and build strong working relationships across teams and stakeholders
Why Join Us?
Lead market ‑ level revenue cycle transformation: Drive patient access excellence and financial performance across ministries.
Influence patient experience at scale: Shape how patients experience care at the front end of the revenue cycle.
Partner with senior leaders: Work closely with ministry and regional executives to align strategy and execution.
Deliver measurable results: Improve productivity, denial prevention, and financial outcomes.
Advance a mission that matters: Support compassionate, efficient, and equitable care delivery across the communities we serve.
Ready to Shape the Future of Healthcare?
If you are a mission‑driven revenue cycle leader ready to transform patient access, improve financial performance, and elevate the patient experience, we invite you to explore this opportunity.
The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.
At Providence we believe in the importance of human connection and the impact of in-person collaboration towards team cohesion and caregiver engagement. Further, we want our leaders to live in or near the communities we serve. Therefore, leaders applying for this role will be required to work a hybrid schedule, which consists of three days onsite, two days remote and live within a reasonable commuting distance to the ministry or service area they support and lead.
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Requsition ID: 423265
Company: Providence Jobs
Job Category: Revenue Cycle Operations
Job Function: Revenue Cycle
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Department: 4001 SS RC PAS ADM NWR
Address: OR Portland 4400 NE Halsey St
Work Location: Providence Health Plaza (HR) Bldg 1-Portland
Workplace Type: Hybrid
Pay Range: $68.79 - $120.31
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Calling all Esteemed Leaders! Are you a revenue cycle executive who excels at driving operational excellence, transforming patient access, and improving the financial and experiential front door of care? Do you thrive in complex healthcare environments where performance, patient experience, and strategic alignment matter every day? If so, we invite you to consider the Executive Director, Patient Access opportunity.
The Role
The Executive Director, Patient Access is responsible for implementing the strategic vision and ensuring all revenue cycle programs and activities are standardized, efficient, cost‑effective, and aligned with the designated market.
This role leads transformational change and is accountable for the health of the patient access revenue cycle within the market, including budget, cost, productivity, and overall performance. The Executive Director is responsible for the overall ministry patient experience and for achieving performance goals and financial targets across assigned markets.
Functional responsibilities include oversight of registration, ministry point‑of‑service collections, self‑pay screening in the emergency department, and eligibility denial prevention to ensure quality and efficiency across the market delivery system. The Executive Director partners closely with the VP, RCS Market Operations to develop and execute strategic plans focused on operational excellence, innovation, and customer service, and works closely with Regional and Ministry Chief Executives.
Providence Patient Access Services Operational Excellence team is responsible for both training and process improvement. The Education team supports the front-end registration, scheduling, retained pre-service, and financial counseling team’s training and development. Through the creation of job aids and the production of monthly newsletters, they provide regular education and updates to the front-line teams. The process improvement team is responsible for identifying and improving the processes and workflows used by the pre-service, front-end registration, scheduling, and financial counseling teams. The team also provides Epic go-live and Epic Upgrade support for Patient Access Services. The process improvement team is responsible for Registration Claim Edits, Coverage and Admitting Related DNBs, and maintaining the integrity of the Guarantor records (through guarantor merges and wrong guarantor registration clean up). They provided the feedback loop for registration related issues. The Process Owners facilitate Enterprise Governance meetings for the Providence Payer Plan table and the RTE Governance, both of which affect all Hospital Billing (HB), Physician Billing (PB), Affiliates, and Community Technology (CT) sites. The Process Owners work with the Price Estimates team and support automation within Epic Finalization of Estimates across the Enterprise. They also work on department outreach regarding authorizations process for Revenue Cycle and Non-Revenue Cycle Departments.
We support front-end Patient Access Services registration caregivers as well as Pre-Service caregivers by providing feedback, education on changes (regulatory and Epic or system changes). We collaborate with Physician Billing/Clinic registration as we share the guarantor records and coverage records across the SBO.
Our shared mailboxes are important lifelines for many revenue cycle and non-revenue cycle teams who depend on the central team to correct registration related issues, split hospital accounts, correct wrong patient registrations, and general guidance and direction. We have the OpEx mailbox for transactional help on accounts and the Education Team mailbox for job aids, clarification and process questions.
The Operational Excellence team strives to improve the overall workflow processes within Revenue Cycle around registration, pre-service, and financial counseling using automation, technology, and AI.
What You'll Do
Patient Access & Experience Oversight
Oversee the patient experience across registration demographics, coverage discovery, point‑of‑service collections, self‑pay screening, and emergency department eligibility programs (varies by state).
Maintain accountability for denial prevention and KPI targets, including controllable denials, point‑of‑service collections, and Medicaid conversions driven by consistent screening or HPE eligibility processes.
Market Leadership & Executive Partnership
Develop and maintain strong business relationships with Regional and Ministry Chief Executives within the market.
Collaborate on initiatives, communicate proactively, and remain current on growth and expansion plans across the market.
Patient Experience & Digital Enablement
Lead patient experience initiatives across the designated market.
Partner with ministries to design and implement programs that enhance the patient experience, including digital tools that ease the way and MyChart adoption strategies.
Caregiver Engagement & Performance
Maintain responsibility for overall caregiver engagement scores within the assigned market.
Collaborate with peers and ministry leaders to share best practices and improve patient and caregiver experience outcomes.
Financial, Productivity & Operational Accountability
Maintain responsibility for the assigned market budget and productivity performance.
Participate in ministry and market revenue cycle meetings, denial prevention, and compliance committees; oversee solutions and monitor progress against action plans.
Industry Awareness & Continuous Improvement
Stay current on industry trends, best practices, automation, and technology solutions.
Collaborate with peers, revenue cycle leaders, and ministry leaders on cross‑cutting initiatives to improve efficiency and effectiveness.
What You'll Bring
Education
Bachelor’s Degree in Business, Finance, Healthcare Administration, or related field; or equivalent education/experience
Master’s Degree (preferred)
Experience
10+ years of experience in revenue cycle operations, overall or front‑end
10+ years of progressive leadership experience in front‑end revenue cycle (preferred)
Leadership & Professional Skills
Demonstrated problem‑solving capability
Proven ability to build strong customer and executive relationships
Effective leadership skills with the ability to influence and drive results
Excellent organizational skills and attention to operational detail
High degree of initiative and accountability
Strong understanding of revenue cycle concepts and operational issues
Ability to communicate effectively and build strong working relationships across teams and stakeholders
Why Join Us?
Lead market ‑ level revenue cycle transformation: Drive patient access excellence and financial performance across ministries.
Influence patient experience at scale: Shape how patients experience care at the front end of the revenue cycle.
Partner with senior leaders: Work closely with ministry and regional executives to align strategy and execution.
Deliver measurable results: Improve productivity, denial prevention, and financial outcomes.
Advance a mission that matters: Support compassionate, efficient, and equitable care delivery across the communities we serve.
Ready to Shape the Future of Healthcare?
If you are a mission‑driven revenue cycle leader ready to transform patient access, improve financial performance, and elevate the patient experience, we invite you to explore this opportunity.
The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.
At Providence we believe in the importance of human connection and the impact of in-person collaboration towards team cohesion and caregiver engagement. Further, we want our leaders to live in or near the communities we serve. Therefore, leaders applying for this role will be required to work a hybrid schedule, which consists of three days onsite, two days remote and live within a reasonable commuting distance to the ministry or service area they support and lead.
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Requsition ID: 423265
Company: Providence Jobs
Job Category: Revenue Cycle Operations
Job Function: Revenue Cycle
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Department: 4001 SS RC PAS ADM NWR
Address: OR Portland 4400 NE Halsey St
Work Location: Providence Health Plaza (HR) Bldg 1-Portland
Workplace Type: Hybrid
Pay Range: $68.79 - $120.31
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.