Senior Product Manager

A seasoned Senior Product Manager will lead the development and execution of innovative SaaS and technical platform strategies. This pivotal role involves defining the product vision, crafting strategic roadmaps, and collaborating across cross-functional teams to deliver scalable, secure, and user-centric solutions. The ideal candidate will drive key initiatives, enhancing user engagement and satisfaction, optimizing technical architectures, and managing APIs, ensuring products remain industry-leading. With a strong blend of business acumen and technical expertise, they will translate complex requirements into actionable deliverables, champion agile methodologies, and leverage data-driven insights to generate impactful results. This role is instrumental in shaping the future of digital offerings and creating long-term value through innovative product leadership.
Responsibilities

Product Strategy & Roadmap:
Define and drive the product vision, strategy, and roadmap for technical/SaaS products and platforms to include integration of business capabilities, technical currency, UX currency, security, and compliance.
Develop strategies and features to enhance user satisfaction, engagement, drive revenue, and retention across the product lifecycle.
Prioritize features and technical enhancements based on business goals, customer needs, and technical feasibility.
Collaborate with internal and external stakeholders to ensure currency with infrastructure, database, OS, authentication, and supporting tool life cycles and versioning.
Ensure long-term scalability, performance, and security of technical solutions.
Requirements Definition & Execution:
Map user journeys for different user personas (internal and external users), detailing specific pain points, motivations, and preferred channels to get a comprehensive understanding of their experiences and successful adoption of capabilities.
Collect, analyze, and act on various feedback (errors, analytic data, sales data, customer feedback, user feedback, operations) to improve product and user experience. Track usage, patterns, and friction points to identify optimization needs.
Work closely with engineering teams to define, document, and refine technical requirements, including APIs, system integrations, data pipelines, including performance, caching, and configuration schemas, for SORs and shared platforms, including TWDC Profile, GSS, CE/DPP, DScribe/AEM/S3/Vision/Content Store/Voyage Planner, Email, and Comms permission and pipelining.
Create detailed user stories, technical specifications, and acceptance criteria for development teams.
Own the backlog, ensuring well-defined priorities and trade-offs.
Cross-Functional Collaboration & Stakeholder Management.
Act as the primary liaison between engineering, leadership, and other product managers across multiple verticals and disciplines.
Communicate technical concepts effectively to both technical and non-technical audiences.
Partner with enterprise architects and platform teams to ensure alignment with broader technology initiatives.
Execution & Delivery:
Own key product KPIs, ensuring continuous monitoring and optimization.
Drive Agile ceremonies, including backlog refinement and prioritization, product increment planning, and retrospectives, and play an instrumental role in sprint planning, daily scrum, sprint demos, and other ad-hoc meetings.
Ensure timely, high-quality product releases while balancing speed, quality, and business impact.
Facilitate post-launch analysis and iterate based on data-driven insights.
Develop resources and training materials for operations and ops integration teams to support high-quality internal and external customer service.
Technical Leadership & Innovation:
Stay current with industry trends, emerging technologies, competitor analysis, user expectations, and best practices.
Utilize collaboration tools to bridge gaps between departments. Leveraging platforms like Teams/Slack, JIRA, Confluence, Figma, or others to facilitate the seamless flow of information across teams, ensuring everyone remains on the same page regarding customer needs and product updates.
Identify opportunities for automation, system efficiency, and improved developer experience – to include adoption of automation throughout the CICD and test delivery pipelines.
Create the business case for technical investments that drive long-term business value.
May provide oversight to contractors or junior resources executing the tactical delivery of the technical product roadmap across studios and working teams. Preferred Qualifications

Experience with B2B SaaS, enterprise platforms, or infrastructure products.
Background in AI/ML, DevOps, cybersecurity, or data engineering.
Experience leading cross-functional platform teams.
Familiarity with compliance and regulatory requirements (e.g., SOX, PCI/PII, SOC2, GDPR).
Relevant Technical Certifications.
Required Education

Bachelor's Degree.
Basic Qualifications

7+ years of experience in product management building and delivering quality reservation management and/or ecommerce products, services, and capabilities, or a combination of 3 years of technical product management experience with additional 3 years of relevant engineering, data science, or analytics experience, required.
Technical Background: Strong understanding of software development, cloud platforms (AWS), containerization and orchestration platforms (Docker, Kubernetes, Rancher), APIs (SOAP, REST, JSON, Node.js), microservices, and relational (Oracle, MariaDB) and/or NoSQL (MongoDB) data architectures. Prior experience as a software engineer, solutions architect, or technical analyst is highly preferred.
Agile & SAFe Expertise: Hands-on experience leading Agile teams, working in Scrum/Kanban, and familiarity with SAFe methodologies.
Analytical & Data-Driven Mindset: Strong ability to use data (KPIs, analytics, monitoring, and alerting) to drive decision-making.
Excellent Communication: Ability to convey complex technical concepts to non-technical audiences. Experience with executive-level reporting is a plus.
Tools & Platforms: Experience with JIRA, SQL, API documentation tools (Postman, Swagger), cloud services, and analytics tools.
Product Roadmap Vision & Execution: Deliver and continuously iterate on a prioritized, time-bound product roadmap for the system, blending the business capability requirements with technical currency and advancement.
Advance the API Economy: Reduce duplication of redundant services by negotiating API specs across multiple channels and stakeholders. Near term, drive adoption and migration from legacy APIs and data feed jobs to modernized APIs.
Product Documentation: Leveraging architecture and documentation tools like BlueDolphin, Swagger, and Apigee, fully document the supported and available functionalities of the system.
Technical Requirements & Backlog: Well-defined and groomed backlog that aligns with business and engineering goals.
Stakeholder Satisfaction: High alignment between business, experience product, and technical teams, with strong feedback loops.
Adoption & Performance Metrics: Measures KPIs of the system to include performance, resiliency, reliability, MTTR, and speed to market. leverages data to set targets and improve KPIs.
Benefits

401(k).
Dental Insurance.
Health insurance.
Vision insurance.
We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
The salary will be determined based on several factors, including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.
Additional Responsibilities

Participate in OP monthly team meetings and participate in team-building efforts.
Contribute to OP technical discussions, peer reviews, etc.
Contribute content and collaborate via the OP-Wiki/Knowledge Base.
Provide status reports to OP Account Management as requested.
About Us
At OP, we help you harness the power of technology for maximum impact. A technology consulting and solutions company, we offer advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields including AI, cyber security, enterprise architecture, and beyond. For nearly two decades, we’ve been challenging the status quo of the consulting industry, serving up fresh, ingenious thinking through a radically lean structure. Together, this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.