Exposure to customer account operations (e.g., account setup, closing, or case review)
Strong ability to process documents, navigate internal management systems, and manage workflows accurately
Review and process orders and account-related requests from across the U.S.
Place customer accounts on hold when necessary
Navigate and maintain internal systems
Ensure accuracy, compliance, and adherence to operational guidelines
Collaborate with onshore and offshore teams to meet deadlines and quality standards
Commitments
Operations Associate Richmond, VA – Hybrid (3 days in office / 2 days remote) W2 Pay Rate: $17.50/hr | Contract-to-Hire: 8 months Qualifications:Place customer accounts on hold when necessaryCollaborate with onshore and offshore teams to meet deadlines and quality standards
Not Met Priorities
What still needs stronger evidence
Requirements
Entry-level candidates with internships or relevant experience are encouraged to apply
1–3 years of experience in operations, clerical work, or case processing
Exposure to customer account operations (e.g., account setup, closing, or case review)
Strong ability to process documents, navigate internal management systems, and manage workflows accurately
Preferred Skills
Entry-level candidates with internships or relevant experience are encouraged to apply
1–3 years of experience in operations, clerical work, or case processing
Experience with fraud/dispute management, or collections is a plus, but not required Day-to-Day Responsibilities:
Operations Associate Richmond, VA – Hybrid (3 days in office / 2 days remote) W2 Pay Rate: $17.50/hr | Contract-to-Hire: 8 months Qualifications: Entry-level candidates with internships or relevant experience are encouraged to apply 1–3 years of experience in operations, clerical work, or case processing Exposure to customer account operations (e.g., account setup, closing, or case review) Strong ability to process documents, navigate internal management systems, and manage workflows accurately Experience with fraud/dispute management, or collections is a plus, but not required Day-to-Day Responsibilities: Review and process orders and account-related requests from across the U.S. Place customer accounts on hold when necessary Navigate and maintain internal systems Ensure accuracy, compliance, and adherence to operational guidelines Collaborate with onshore and offshore teams to meet deadlines and quality standards
Strategic Staffing Solutions
•
Richmond, VA