Director/Senior Manager of Client Services (Hybrid)

Director / Senior Manager of Client Services
Part time to Full-Time | Remote (Preference: New York, Austin, Chicago, or LA)
Location: remote/hybrid
Department: Headquarters | Administration
Compensation: $40–$55 per hour (USD), Full-Time or Part Time
Experience Required: 5+ years in education, client services, admissions, or relationship-based leadership roles
The Ladder Method is seeking a Director- or Senior Manager-level Client Services leader to oversee and elevate the family and school experience nationwide.
This is a high-ownership, strategic role for a self-starting professional who understands education, executive functioning, and ADHD — and who can confidently represent our curriculum, philosophy, and standards of excellence.
You will not simply manage communication. You will shape the client journey, lead intake conversations, deepen school relationships, and serve as a senior ambassador of The Ladder Method brand.
About The Ladder Method
The Ladder Method is a premier executive-functioning and academic coaching company that teaches students how to learn. Our proprietary curriculum develops organization, focus, accountability, and independence — skills that create long-term academic success.
We support students navigating ADHD, executive functioning challenges, and rigorous academic environments. Our work is structured, research-informed, and deeply relationship-driven.
Our reputation is built on trust, discretion, and transformative results.
About The Role
As Director / Senior Manager of Client Services, you will oversee the full client lifecycle — from prospective family intake through ongoing partnership and school collaboration.
You Will

Lead intake conversations with sophistication and discernment
Assess student needs and confidently articulate our executive-functioning curriculum
Translate complex learning challenges into clear, actionable service recommendations
Build trust with high-expectation families
Strengthen relationships with school counselors, administrators, and educational partners
This role requires both emotional intelligence and intellectual fluency. You must be comfortable discussing ADHD, executive functioning frameworks, academic strategy, and coaching methodology with credibility and clarity.
You are a self-starter who thrives in a fast-moving, entrepreneurial environment. You see gaps before they become problems. You build systems where needed. You take ownership.
This is a leadership-level role without micromanagement — ideal for someone who operates with initiative, maturity, and high standards.
Key Responsibilities

Lead and manage all prospective family intake conversations
Clearly and confidently present The Ladder Method curriculum and coaching model
Oversee client onboarding and ensure a seamless, concierge-level experience
Serve as the senior point of contact for families and school partners
Oversee a Client Services team that include 3 direct reports
Conduct strategic outbound outreach to school contacts to deepen partnerships
Build and maintain trusted relationships with counselors and administrators
Identify opportunities to improve client retention and satisfaction
Maintain high-level oversight of HubSpot records and communication systems
Collaborate with leadership to refine client experience strategy
Proactively develop systems and processes that elevate service delivery
Qualifications

5+ years of experience in education, admissions, client services, or relationship-driven leadership roles
Strong understanding of the K–12 educational landscape
Deep familiarity with ADHD and executive functioning challenges
Ability to speak fluently and confidently about academic coaching frameworks
Proven experience leading client-facing strategy or managing high-touch relationships
Exceptional communication skills and executive presence
Highly organized with strong operational instincts
Self-starting, proactive, and comfortable operating autonomously
Experience with CRM systems (HubSpot preferred)
Background as a teacher, school counselor, learning specialist, or education administrator strongly preferred
Compensation & Schedule

Part time or Full-Time
$40–$55 per hour (USD)
Flexible remote structure within agreed availability
Opportunity for expanded leadership scope as the company grows
Why Join The Ladder Method

Premier, nationally recognized education company
Mission-driven work supporting students with executive functioning challenges
High-performing, entrepreneurial team
Meaningful leadership opportunity with visible impact
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