Lead national operations across all contracts and out-of-scope work
Own operational performance, budgets, and target margins
Monitor KPIs and implement efficiency and cost-control initiatives
Lead, develop, and scale operational teams
Serve as senior escalation point for customer issues
Ensure contractual compliance and service quality
Oversee service delivery and quality assurance efforts
Partner with Finance, Legal, and Sales to support business objectives
Support accurate billing, invoicing, and reporting
Represent TMG professionally with customers and service providers
Commitments
Experience overseeing multi-site or national operations preferredWillingness to travel nationwide
Not Met Priorities
What still needs stronger evidence
Requirements
Minimum 3 years of leadership experience
Minimum 3 years of experience in construction, facilities management, or real estate
Proven ability to manage operational performance and teams
Experience overseeing multi-site or national operations preferred
Willingness to travel nationwide
Technical Skills
Operational and financial performance management
KPI development and reporting
Contract and customer management
Team leadership and performance management
Process improvement and resource planning
Preferred Skills
Experience overseeing multi-site or national operations preferred
Location: Hanover, VA, 23069 Job Context The Director of Operations oversees national contract service delivery for TMG and reports directly to the President. This role provides operational leadership to ensure consistent execution, profitability, and customer satisfaction across all contracts while aligning resources with contractual and business requirements. The position operates within a dynamic, fast-paced environment and plays a critical role in the organizational structure by bridging executive leadership and operational teams. Job Content
Lead national operations across all contracts and out-of-scope work Own operational performance, budgets, and target margins Monitor KPIs and implement efficiency and cost-control initiatives Lead, develop, and scale operational teams Serve as senior escalation point for customer issues Ensure contractual compliance and service quality Oversee service delivery and quality assurance efforts Partner with Finance, Legal, and Sales to support business objectives Support accurate billing, invoicing, and reporting Represent TMG professionally with customers and service providers
Job Specifications Qualifications
Minimum 3 years of leadership experience Minimum 3 years of experience in construction, facilities management, or real estate Proven ability to manage operational performance and teams Experience overseeing multi-site or national operations preferred Willingness to travel nationwide
Technical Skills
Operational and financial performance management KPI development and reporting Contract and customer management Team leadership and performance management Process improvement and resource planning
Dominion Management
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Hanover, VA