Business Systems Analyst
Mass General Brigham
•
Somerville, MA
0
0
0
0
Not Applicable
Posted April 17, 2026
Job link
Thinking about this job
Responsibilities
Commitments
Responsibilities
- The Business Systems Analyst works with users to provide software/application support services.
- May also work with users to understand clinical and business workflows, document functional requirements, execute test scripts, and perform user acceptance testing.
- Support and educate users on the use of clinical and complementary applications.
- Help identify and resolve issues, escalating as needed for timely resolution.
- Provide high-quality service to end users in accordance with defined service-level agreements.
- Assist with documenting business processes and running reports as needed.
- Understand user requirements; assist in translating these into functional requirements.
- Assist with executing user acceptance testing plans.
- Participate in team meetings to discuss team and project activities, issues, changes, and communications.
Commitments
Hybrid working model, in office at Assembly Row
Yes
Working Model Requirements
M-F Eastern Business Hours
Hybrid includes onsite, in office, weekly and /or monthly for business needs, employee must be flexible
Remote workdays require stable, secure, quiet, compliant workstation
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Grade
5
To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Not Met Priorities
What still needs stronger evidence
Requirements
- Yes
- Experience providing end-user support, preferably in a healthcare setting.
- Problem-solving skills.
- Ability to document workflows and business processes.
- Proficient in interpersonal skills to effectively communicate with both technical and non-technical staff.
- Ability to learn, Knowledge of Microsoft Office 365 and other popular office productivity solutions, and quick learning.
Preferred Skills
- Related IT experience, ideally in healthcare IT environment 0-1 year preferred
- Experience providing end-user support, preferably in a healthcare setting.
- Ability to learn, Knowledge of Microsoft Office 365 and other popular office productivity solutions, and quick learning.
Education
- (Required) – Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required
- (Not required) – Can this role review and consider experience in lieu of a degree?
Site: Mass General Brigham Incorporated
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
MGB Digital is growing! Full Time, M-F Systems Business Analyst.
Hybrid working model, in office at Assembly Row
Job Summary
The Business Systems Analyst works with users to provide software/application support services. May also work with users to understand clinical and business workflows, document functional requirements, execute test scripts, and perform user acceptance testing.
Our team provides comprehensive support for ambulatory and ambulatory related clinical applications used in outpatient settings, including Cadence, MyChart, Dragon, and other core Epic modules. We support the Community Division, which includes the Mass General Brigham Medical Group and community hospital outpatient departments at Newton Wellesley Hospital (NWH), Martha’s Vineyard Hospital (MVH), Salem Hospital (SLM), Wentworth Douglass Hospital (WDH), and Cooley Dickinson Hospital (CDH).
Essential Functions
Support and educate users on the use of clinical and complementary applications.
Help identify and resolve issues, escalating as needed for timely resolution.
Provide high-quality service to end users in accordance with defined service-level agreements.
Assist with documenting business processes and running reports as needed.
Understand user requirements; assist in translating these into functional requirements.
Assist with executing user acceptance testing plans.
Participate in team meetings to discuss team and project activities, issues, changes, and communications.
Qualifications
Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required
Can this role review and consider experience in lieu of a degree? Yes
Related IT experience, ideally in healthcare IT environment 0-1 year preferred
Skills For Success
Experience providing end-user support, preferably in a healthcare setting.
Problem-solving skills.
Ability to document workflows and business processes.
Proficient in interpersonal skills to effectively communicate with both technical and non-technical staff.
Ability to learn, Knowledge of Microsoft Office 365 and other popular office productivity solutions, and quick learning.
Additional Job Details (if Applicable)
Working Model Requirements
M-F Eastern Business Hours
Hybrid includes onsite, in office, weekly and /or monthly for business needs, employee must be flexible
Remote workdays require stable, secure, quiet, compliant workstation
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$62,836.80 - $89,762.40/Annual
Grade
5
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement
0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
MGB Digital is growing! Full Time, M-F Systems Business Analyst.
Hybrid working model, in office at Assembly Row
Job Summary
The Business Systems Analyst works with users to provide software/application support services. May also work with users to understand clinical and business workflows, document functional requirements, execute test scripts, and perform user acceptance testing.
Our team provides comprehensive support for ambulatory and ambulatory related clinical applications used in outpatient settings, including Cadence, MyChart, Dragon, and other core Epic modules. We support the Community Division, which includes the Mass General Brigham Medical Group and community hospital outpatient departments at Newton Wellesley Hospital (NWH), Martha’s Vineyard Hospital (MVH), Salem Hospital (SLM), Wentworth Douglass Hospital (WDH), and Cooley Dickinson Hospital (CDH).
Essential Functions
Support and educate users on the use of clinical and complementary applications.
Help identify and resolve issues, escalating as needed for timely resolution.
Provide high-quality service to end users in accordance with defined service-level agreements.
Assist with documenting business processes and running reports as needed.
Understand user requirements; assist in translating these into functional requirements.
Assist with executing user acceptance testing plans.
Participate in team meetings to discuss team and project activities, issues, changes, and communications.
Qualifications
Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required
Can this role review and consider experience in lieu of a degree? Yes
Related IT experience, ideally in healthcare IT environment 0-1 year preferred
Skills For Success
Experience providing end-user support, preferably in a healthcare setting.
Problem-solving skills.
Ability to document workflows and business processes.
Proficient in interpersonal skills to effectively communicate with both technical and non-technical staff.
Ability to learn, Knowledge of Microsoft Office 365 and other popular office productivity solutions, and quick learning.
Additional Job Details (if Applicable)
Working Model Requirements
M-F Eastern Business Hours
Hybrid includes onsite, in office, weekly and /or monthly for business needs, employee must be flexible
Remote workdays require stable, secure, quiet, compliant workstation
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$62,836.80 - $89,762.40/Annual
Grade
5
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement
0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.