Chief Human Resources Officer
Sertoma Star Services
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Alsip, IL
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Not Applicable
Posted April 3, 2026
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Department: Human Resources
Status: Full-time
Who We Are
At Sertoma Star Services, we're on a mission to empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana, we proudly serve over 2,000 consumers through a diverse range of vocational, educational, therapeutic, and residential programs.
Sertoma Star Services’ roots trace back to the merger of two dynamic social services organizations, New Star and Sertoma Centre combining over 125 years of expertise in providing cutting-edge, person-first services. Our united commitment is straightforward: to transform lives through delivering comprehensive services, choices, and opportunities to those we support in an environment that promotes self-advocacy and personal success.
By joining the Sertoma Star Team you will have a unique opportunity to challenge limits and change lives. Together, we can shape a brighter future for those we serve.
Your Role
The Chief Human Resources Officer (CHRO) is responsible for the oversight of all human resources functions, aligning HR strategy with the organization’s mission, vision and overall business objectives. This role leads the strategy and execution of key HR functions, talent management, labor and employee relations, compensation and benefits, workforce planning, training, and employee engagement. The CHRO partners with executive leadership to drive employee-focused initiatives across the organization, fostering a positive and productive work environment
Responsibilities
Provide leadership and guidance to the HR department in key functional areas, including recruitment and selection, onboarding, performance management, retention, employee/labor relations, workforce planning, compensation, benefits, and training and development, ensuring that departmental goals and objectives are met.
Partner with executive leadership to establish the organization’s strategic priorities, goals, and annual budget, and lead the execution of HR initiatives that support the agency’s mission and vision.
Work closely with the executive team to address key organizational issues, including workforce planning, restructuring, compensation, and employee relations.
Collaborate with leadership to develop and implement a management succession plan that aligns with the company’s strategic objectives, incorporating training and development to ensure key roles are filled with qualified talent and critical skills are developed to prevent performance gaps and workforce disruption.
Lead initiatives to foster a positive organizational culture, collaborating with leadership to drive employee-focused efforts that align with the organization’s values, promote fair practices, and support staff recognition, wellness, and engagement.
Develop and oversee recruitment and retention strategies to meet the talent needs of the organization.
Evaluate and maintain competitive and cost-effective compensation structures; analyze internal and market data to support recommendations.
Oversee the benefits function, including the design, compliance, and communication of health and ancillary benefit plans, ensuring competitive and cost-effective offerings for employees, along with all reporting and compliance activities.
Oversee the administration of the 403(b) plans, including compliance activities, participant communication, and fund monitoring, while managing relationships with the retirement plan co-fiduciary and TPA to ensure fiduciary compliance and support employee education initiatives.
Oversee the workers' compensation program, ensuring compliance and working to reduce risks and improve employee safety, while coordinating with the claim’s management team.
Oversee the learning and development function, partnering with leadership to identify staff training needs and develop strategies for curriculum design, content delivery, and growth opportunities, to enhance employee skills and foster a culture of continuous learning and improvement.
Drive the development and analysis of HR metrics to support data-driven decision-making, assessing and
improving the effectiveness of HR processes and systems to optimize every aspect of the employee lifecycle and overall employee experience.
Develop and maintain HR policies and procedures, including employee handbook, to ensure compliance with Federal, State and Local laws and regulations.
Oversee all employee and labor relations matters, ensuring effective labor-management relations, contract negotiations (in partnership with the CEO), and grievance resolution. Serve as the primary contact for legal counsel and regulatory agencies regarding all HR-related legal and compliance matters.
Direct all required audits, filings and regulatory reporting and compliance activities related to HR functions.
Qualifications
Bachelor’s Degree from an accredited college in human resources, business administration or related field required.
Minimum of (5) years’ experience in the field of human resources, including supervisory experience, with at least five years’ experience in a leadership role.
Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) certification preferred.
Experience developing and implementing systems, policies and procedures and effectively managing HRIS systems.
Excellent communication skills, both oral and written. Ability to relate to others effectively.
Proficient in the use of computers, software applications, and working knowledge of Microsoft Office Suite programs.
Benefits
Generous paid time off
13 Paid holidays
Medical/Dental/Vision Insurance Plans
Employer Paid Insurance: Basic Life/AD&D and Long-Term Disability
Employee Assistance Program
403(b) with company match
Tuition assistance
Eligibility for Public Service Loan Forgiveness
Ongoing training and development opportunities
Health, Safety, and Culture
Sertoma Star is an equal opportunity employer that embraces the uniqueness of every person. Sertoma understands that in order for you to work effectively and be an advocate of inclusivity, we must foster an environment that is respectful and sensitive to persons of all gender identities and from every cultural, socioeconomic, ethnic, religious, and racial background. Our open-door, team-building concept supports both agency goals and employee success.
Status: Full-time
Who We Are
At Sertoma Star Services, we're on a mission to empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana, we proudly serve over 2,000 consumers through a diverse range of vocational, educational, therapeutic, and residential programs.
Sertoma Star Services’ roots trace back to the merger of two dynamic social services organizations, New Star and Sertoma Centre combining over 125 years of expertise in providing cutting-edge, person-first services. Our united commitment is straightforward: to transform lives through delivering comprehensive services, choices, and opportunities to those we support in an environment that promotes self-advocacy and personal success.
By joining the Sertoma Star Team you will have a unique opportunity to challenge limits and change lives. Together, we can shape a brighter future for those we serve.
Your Role
The Chief Human Resources Officer (CHRO) is responsible for the oversight of all human resources functions, aligning HR strategy with the organization’s mission, vision and overall business objectives. This role leads the strategy and execution of key HR functions, talent management, labor and employee relations, compensation and benefits, workforce planning, training, and employee engagement. The CHRO partners with executive leadership to drive employee-focused initiatives across the organization, fostering a positive and productive work environment
Responsibilities
Provide leadership and guidance to the HR department in key functional areas, including recruitment and selection, onboarding, performance management, retention, employee/labor relations, workforce planning, compensation, benefits, and training and development, ensuring that departmental goals and objectives are met.
Partner with executive leadership to establish the organization’s strategic priorities, goals, and annual budget, and lead the execution of HR initiatives that support the agency’s mission and vision.
Work closely with the executive team to address key organizational issues, including workforce planning, restructuring, compensation, and employee relations.
Collaborate with leadership to develop and implement a management succession plan that aligns with the company’s strategic objectives, incorporating training and development to ensure key roles are filled with qualified talent and critical skills are developed to prevent performance gaps and workforce disruption.
Lead initiatives to foster a positive organizational culture, collaborating with leadership to drive employee-focused efforts that align with the organization’s values, promote fair practices, and support staff recognition, wellness, and engagement.
Develop and oversee recruitment and retention strategies to meet the talent needs of the organization.
Evaluate and maintain competitive and cost-effective compensation structures; analyze internal and market data to support recommendations.
Oversee the benefits function, including the design, compliance, and communication of health and ancillary benefit plans, ensuring competitive and cost-effective offerings for employees, along with all reporting and compliance activities.
Oversee the administration of the 403(b) plans, including compliance activities, participant communication, and fund monitoring, while managing relationships with the retirement plan co-fiduciary and TPA to ensure fiduciary compliance and support employee education initiatives.
Oversee the workers' compensation program, ensuring compliance and working to reduce risks and improve employee safety, while coordinating with the claim’s management team.
Oversee the learning and development function, partnering with leadership to identify staff training needs and develop strategies for curriculum design, content delivery, and growth opportunities, to enhance employee skills and foster a culture of continuous learning and improvement.
Drive the development and analysis of HR metrics to support data-driven decision-making, assessing and
improving the effectiveness of HR processes and systems to optimize every aspect of the employee lifecycle and overall employee experience.
Develop and maintain HR policies and procedures, including employee handbook, to ensure compliance with Federal, State and Local laws and regulations.
Oversee all employee and labor relations matters, ensuring effective labor-management relations, contract negotiations (in partnership with the CEO), and grievance resolution. Serve as the primary contact for legal counsel and regulatory agencies regarding all HR-related legal and compliance matters.
Direct all required audits, filings and regulatory reporting and compliance activities related to HR functions.
Qualifications
Bachelor’s Degree from an accredited college in human resources, business administration or related field required.
Minimum of (5) years’ experience in the field of human resources, including supervisory experience, with at least five years’ experience in a leadership role.
Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) certification preferred.
Experience developing and implementing systems, policies and procedures and effectively managing HRIS systems.
Excellent communication skills, both oral and written. Ability to relate to others effectively.
Proficient in the use of computers, software applications, and working knowledge of Microsoft Office Suite programs.
Benefits
Generous paid time off
13 Paid holidays
Medical/Dental/Vision Insurance Plans
Employer Paid Insurance: Basic Life/AD&D and Long-Term Disability
Employee Assistance Program
403(b) with company match
Tuition assistance
Eligibility for Public Service Loan Forgiveness
Ongoing training and development opportunities
Health, Safety, and Culture
Sertoma Star is an equal opportunity employer that embraces the uniqueness of every person. Sertoma understands that in order for you to work effectively and be an advocate of inclusivity, we must foster an environment that is respectful and sensitive to persons of all gender identities and from every cultural, socioeconomic, ethnic, religious, and racial background. Our open-door, team-building concept supports both agency goals and employee success.