Information Technology Support Specialist
The Phoenix Group
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Salt Lake City, UT
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Associate
Posted April 17, 2026
3 variants
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Responsibilities
Commitments
Responsibilities
- Provide end-user IT support, including:
- PC provisioning via Microsoft Intune
- Hardware maintenance and internal component swaps
- Software and network troubleshooting
- Videoconferencing setup and support
- Deliver user training on firm software and document scanning procedures
- Manage IT assets and inventory
- Coordinate technology needs for attorneys traveling internationally
- Ensure compliance with firm technology and security policies
- Perform system updates and occasional after-hours work
- Assist with physical tasks such as server and equipment installation Ideal Candidate
- 5+ years of IT support experience (professional services environment preferred)
- Strong problem-solving skills and a proactive, customer-focused mindset
Commitments
Coordinate technology needs for attorneys traveling internationally
Perform system updates and occasional after-hours work
Assist with physical tasks such as server and equipment installation Ideal Candidate
Ability to lift up to 15 lbs and perform light physical tasks The Phoenix Group Advisors is an equal opportunity employer.
We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
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Requirements
- PC provisioning via Microsoft Intune
- Manage IT assets and inventory
- Coordinate technology needs for attorneys traveling internationally
- Assist with physical tasks such as server and equipment installation Ideal Candidate
- 5+ years of IT support experience (professional services environment preferred)
- Strong problem-solving skills and a proactive, customer-focused mindset
- Excellent verbal and written communication skills
- Proficiency in:
- Microsoft Office and Windows OS
- Legal tech tools such as iManage, Citrix, VPN, ChangePro, and others
- Basic knowledge of phone system troubleshooting
- Alignment with the firm’s values: excellence, service ethic, collegiality, and inclusivity
Preferred Skills
- Assist with physical tasks such as server and equipment installation Ideal Candidate
- 5+ years of IT support experience (professional services environment preferred)
- Bachelor’s degree in IT or related field preferred
Education
- (Not required) – Bachelor’s degree in IT or related field preferred
Summary
Provide end-user IT support, including:
PC provisioning via Microsoft Intune
Hardware maintenance and internal component swaps
Software and network troubleshooting
Videoconferencing setup and support
Deliver user training on firm software and document scanning procedures
Manage IT assets and inventory
Coordinate technology needs for attorneys traveling internationally
Ensure compliance with firm technology and security policies
Perform system updates and occasional after-hours work
Assist with physical tasks such as server and equipment installation Ideal Candidate
5+ years of IT support experience (professional services environment preferred)
Strong problem-solving skills and a proactive, customer-focused mindset
Excellent verbal and written communication skills
Proficiency in:
Microsoft Office and Windows OS
Legal tech tools such as iManage, Citrix, VPN, ChangePro, and others
Basic knowledge of phone system troubleshooting
Bachelor’s degree in IT or related field preferred
Alignment with the firm’s values: excellence, service ethic, collegiality, and inclusivity
Ability to lift up to 15 lbs and perform light physical tasks The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Provide end-user IT support, including:
PC provisioning via Microsoft Intune
Hardware maintenance and internal component swaps
Software and network troubleshooting
Videoconferencing setup and support
Deliver user training on firm software and document scanning procedures
Manage IT assets and inventory
Coordinate technology needs for attorneys traveling internationally
Ensure compliance with firm technology and security policies
Perform system updates and occasional after-hours work
Assist with physical tasks such as server and equipment installation Ideal Candidate
5+ years of IT support experience (professional services environment preferred)
Strong problem-solving skills and a proactive, customer-focused mindset
Excellent verbal and written communication skills
Proficiency in:
Microsoft Office and Windows OS
Legal tech tools such as iManage, Citrix, VPN, ChangePro, and others
Basic knowledge of phone system troubleshooting
Bachelor’s degree in IT or related field preferred
Alignment with the firm’s values: excellence, service ethic, collegiality, and inclusivity
Ability to lift up to 15 lbs and perform light physical tasks The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.