Senior Service Manager - Physical Security & Fire Alarm Systems
Brookfield Global Recruitment Services•Richmond, VA
0000
Mid-Senior levelPosted April 17, 2026Job link
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Responsibilities
Responsibilities
Overall management and leadership of the Technology Service business and operations activities.
Responsibilities may include service sales and effective implementation of service sales strategies to achieve revenue growth and margin goals, and maximize service delivery to achieve customer satisfaction goals.
Develops and implements Operations strategies that improve service delivery and provide additional value to customers in a cost effective manner.
Performs other duties and responsibilities as requested or required.
Strong leadership and management skills selling and delivery of service contracts and Time and Material (T&M) service; actively seeks ways in which to act as a role model, guide, develop and mentor others within the Service Department.
Advanced team leadership, team building and facilitation skills.
Coaches, councils and trains the sales force to improve individual service selling skills.
Broad based professional knowledge of: security hardware, alarm and video surveillance systems,CCTV, electronic security issues and safeguards.
Excellent in Microsoft Office products, including Word, Excel, PowerPoint, and Access.
Not Met Priorities
What still needs stronger evidence
Requirements
Advanced team leadership, team building and facilitation skills.
Coaches, councils and trains the sales force to improve individual service selling skills.
Broad based professional knowledge of: security hardware, alarm and video surveillance systems,CCTV, electronic security issues and safeguards.
Excellent in Microsoft Office products, including Word, Excel, PowerPoint, and Access.
5-7 years Service Management experience.
Preferred Skills
Excellent in Microsoft Office products, including Word, Excel, PowerPoint, and Access.
5-7 years Service Management experience.
Experience in 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare systems Excellent compensation, bonus, benefits and ability to grow career quickly within a global player.
Education
(Not required)
– Education: College degree, trade school or equivalent experience
Leading global organization are looking to hire a results driven and forward-thinking Service Manager. Key responsibilities, skills and experience required include: Overall management and leadership of the Technology Service business and operations activities. Responsibilities may include service sales and effective implementation of service sales strategies to achieve revenue growth and margin goals, and maximize service delivery to achieve customer satisfaction goals. Develops and implements Operations strategies that improve service delivery and provide additional value to customers in a cost effective manner. Performs other duties and responsibilities as requested or required. Strong leadership and management skills selling and delivery of service contracts and Time and Material (T&M) service; actively seeks ways in which to act as a role model, guide, develop and mentor others within the Service Department. Advanced team leadership, team building and facilitation skills. Coaches, councils and trains the sales force to improve individual service selling skills. Broad based professional knowledge of: security hardware, alarm and video surveillance systems,CCTV, electronic security issues and safeguards. Excellent in Microsoft Office products, including Word, Excel, PowerPoint, and Access. Education: College degree, trade school or equivalent experience 5-7 years Service Management experience. Experience in 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare systems Excellent compensation, bonus, benefits and ability to grow career quickly within a global player.
Brookfield Global Recruitment Services
•
Richmond, VA