Senior Technical Support Engineer (Care Delivery)
Medasource
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Boston, MA
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Not Applicable
Posted April 17, 2026
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Responsibilities
Commitments
Responsibilities
- Reproduce and diagnose complex production issues
- Read and interpret object-oriented backend code
- Execute advanced SQL queries to validate system behavior
- Identify root cause and resolve issues when possible
- Escalate bugs to engineering with clear technical documentation
- Support ongoing operational stability of the platform
- Work within ticketing systems to manage incidents
- Improve support tooling and workflows
- Collaborate cross-functionally with engineering and operations teams Required Qualifications Technical
- Strong object-oriented programming background in Java, Go, or Python (must be strong in at least one)
- Advanced SQL querying skills
Commitments
Not a developer seeking a temporary role
Enjoys deep troubleshooting and operational stability work Additional Details
6-month contract to hire
Hybrid (3 days onsite required)
Candidates must reside in Boston, Raleigh, Dallas, or Waterloo
Immediate start preferred
Not Met Priorities
What still needs stronger evidence
Requirements
- Improve support tooling and workflows
- Collaborate cross-functionally with engineering and operations teams Required Qualifications Technical
- Strong object-oriented programming background in Java, Go, or Python (must be strong in at least one)
- Advanced SQL querying skills
- Application-level troubleshooting experience
- Ability to read and debug code (not just run scripts)
- Experience working within ticketing/incident systems Preferred Qualifications
- Experience as a Senior/Staff/Principal Technical Support Engineer
- Python scripting or automation experience
- Exposure to AI workflow optimization
- Senior application support engineer (career support track)
- Comfortable reading production code daily
- Strong ownership mindset — drives problems to resolution
- Not a developer seeking a temporary role
- Enjoys deep troubleshooting and operational stability work Additional Details
- 6-month contract to hire
Preferred Skills
- Strong object-oriented programming background in Java, Go, or Python (must be strong in at least one)
- Experience working within ticketing/incident systems Preferred Qualifications
- Experience as a Senior/Staff/Principal Technical Support Engineer
- Python scripting or automation experience
- Exposure to AI workflow optimization
- Healthcare or life sciences industry experience (nice to have) Ideal Candidate Profile
- Senior application support engineer (career support track)
- Comfortable reading production code daily
- Strong ownership mindset — drives problems to resolution
- Not a developer seeking a temporary role
- Enjoys deep troubleshooting and operational stability work Additional Details
- Immediate start preferred
Title: Senior Technical Support Engineer (Care Delivery) Employment Type: 6-Month Contract-to-Hire Start Date: ASAP Work Model: Hybrid – 3 days onsite required Eligible Locations: Boston, MA | Raleigh, NC | Dallas, TX | Waterloo, Ontario (Canada) Compensation: 65-68/hr About the Role We are hiring a Senior Technical Support Engineer to support a complex production application environment focused on care delivery workflows. This is a hands-on troubleshooting role for someone who enjoys diagnosing real system problems — not a developer stop-gap role. You will investigate live production issues, analyze application behavior, read backend code, execute SQL queries, and either resolve problems directly or partner with engineering teams to drive fixes. The ideal candidate is a career technical support professional who takes ownership of issues and thrives in a high-impact operational environment. What You’ll Do
Reproduce and diagnose complex production issues
Read and interpret object-oriented backend code
Execute advanced SQL queries to validate system behavior
Identify root cause and resolve issues when possible
Escalate bugs to engineering with clear technical documentation
Support ongoing operational stability of the platform
Work within ticketing systems to manage incidents
Improve support tooling and workflows
Collaborate cross-functionally with engineering and operations teams Required Qualifications Technical
Strong object-oriented programming background in Java, Go, or Python (must be strong in at least one)
Advanced SQL querying skills
Application-level troubleshooting experience
Ability to read and debug code (not just run scripts)
Experience working within ticketing/incident systems Preferred Qualifications
Experience as a Senior/Staff/Principal Technical Support Engineer
Python scripting or automation experience
Exposure to AI workflow optimization
Healthcare or life sciences industry experience (nice to have) Ideal Candidate Profile
Senior application support engineer (career support track)
Comfortable reading production code daily
Strong ownership mindset — drives problems to resolution
Not a developer seeking a temporary role
Enjoys deep troubleshooting and operational stability work Additional Details
6-month contract to hire
Hybrid (3 days onsite required)
Candidates must reside in Boston, Raleigh, Dallas, or Waterloo
Immediate start preferred
Reproduce and diagnose complex production issues
Read and interpret object-oriented backend code
Execute advanced SQL queries to validate system behavior
Identify root cause and resolve issues when possible
Escalate bugs to engineering with clear technical documentation
Support ongoing operational stability of the platform
Work within ticketing systems to manage incidents
Improve support tooling and workflows
Collaborate cross-functionally with engineering and operations teams Required Qualifications Technical
Strong object-oriented programming background in Java, Go, or Python (must be strong in at least one)
Advanced SQL querying skills
Application-level troubleshooting experience
Ability to read and debug code (not just run scripts)
Experience working within ticketing/incident systems Preferred Qualifications
Experience as a Senior/Staff/Principal Technical Support Engineer
Python scripting or automation experience
Exposure to AI workflow optimization
Healthcare or life sciences industry experience (nice to have) Ideal Candidate Profile
Senior application support engineer (career support track)
Comfortable reading production code daily
Strong ownership mindset — drives problems to resolution
Not a developer seeking a temporary role
Enjoys deep troubleshooting and operational stability work Additional Details
6-month contract to hire
Hybrid (3 days onsite required)
Candidates must reside in Boston, Raleigh, Dallas, or Waterloo
Immediate start preferred