Regional Director of Operations - Columbia, MD
Lensa
•
Columbia, MD
0
0
0
0
Not Applicable
Posted March 27, 2026
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Responsibilities
Commitments
Responsibilities
- Regional Operational Leadership
- Lead and develop District Managers, Resident Directors, and site leadership teams
- Oversee all assigned hospital accounts within the territory
- Ensure service delivery meets contractual scope and performance KPIs
- Implement regional strategic plans and operational initiatives
- Conduct site visits, audits, and quarterly business reviews
- Support new business start-ups and account transitions
- Financial / Business Management
- Review financial statements and weekly operating reports
- Identify and manage capital requirements
- Support sales pricing, renewals, and retention strategy
- Client Relationship Management
- Maintain executive-level client relationships across health systems
- Ensure high customer satisfaction to drive account retention
- Serve as escalation point for operational issues
- Coordinate customer surveys and stewardship programs
- Customize programs to meet individual hospital needs
- Compliance / Quality
- Ensure compliance with:
- Contract provisions
- Corporate policy
- Regulatory agencies (e.g., TJC, CMS, OSHA depending on service line)
- Ensure completion of QA reporting and operational metrics
- Maintain safety, engagement, and service quality standards
- Strategic Leadership
- Participate in regional strategic planning
- Anticipate market trends and growth opportunities
- Support retention and expansion initiatives
- Drive culture, engagement, and leadership development across sites
Commitments
Ability to travel extensively within assigned region
Crothall is a member of Compass Group USA
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf) or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf
Compass Group is an equal opportunity employer.
At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.
While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening.
Applications are accepted on an ongoing basis.
Crothall maintains a drug-free workplace.
Req ID: 1514091
Crothall Healthcare
Abigail Van Eman
[[req_classification]]
Not Met Priorities
What still needs stronger evidence
Requirements
- 5+ years progressive multi-unit leadership experience
- Experience with:
- Budgeting & forecasting
- Contract management
- Client-facing service environments
- Multi-site operations
- Strong financial, communication, and organizational skills
- Ability to travel extensively within assigned region
Preferred Skills
- Acute care hospital experience
- P&L ownership
- Contract-managed service experience
- CHFM or related certification (Facilities track)
- Knowledge of healthcare regulatory environment
- Crothall is a member of Compass Group USA
Education
- (Not required) – Bachelor’s degree (or equivalent experience)
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Compass Group, North America. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.
Crothall Healthcare
Salary: $200 to $225K
Other Forms of Compensation: $55K Yearly RDO Bonus Potential
Regional Director of Operations - MedStar Health
Crothall Healthcare , a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com .
Job Summary
The Regional Director of Operations is a senior multi-site healthcare support services executive responsible for the overall operation, growth, financial performance, and client satisfaction of accounts within an assigned geographic region.
The role provides leadership and strategic direction to District Managers / Resident Directors and ensures operational execution aligns with corporate, regulatory, and client goals while maintaining profitability and service excellence.
Responsibilities
Regional Operational Leadership
Lead and develop District Managers, Resident Directors, and site leadership teams
Oversee all assigned hospital accounts within the territory
Ensure service delivery meets contractual scope and performance KPIs
Implement regional strategic plans and operational initiatives
Conduct site visits, audits, and quarterly business reviews
Support new business start-ups and account transitions
Financial / Business Management
Review financial statements and weekly operating reports
Identify and manage capital requirements
Support sales pricing, renewals, and retention strategy
Client Relationship Management
Maintain executive-level client relationships across health systems
Ensure high customer satisfaction to drive account retention
Serve as escalation point for operational issues
Coordinate customer surveys and stewardship programs
Customize programs to meet individual hospital needs
Compliance / Quality
Ensure compliance with:
Contract provisions
Corporate policy
Regulatory agencies (e.g., TJC, CMS, OSHA depending on service line)
Ensure completion of QA reporting and operational metrics
Maintain safety, engagement, and service quality standards
Strategic Leadership
Participate in regional strategic planning
Anticipate market trends and growth opportunities
Support retention and expansion initiatives
Drive culture, engagement, and leadership development across sites
Qualifications
Bachelor’s degree (or equivalent experience)
5+ years progressive multi-unit leadership experience
Experience with:
Budgeting & forecasting
Contract management
Client-facing service environments
Multi-site operations
Strong financial, communication, and organizational skills
Ability to travel extensively within assigned region
Preferred Qualifications
Acute care hospital experience
P&L ownership
Contract-managed service experience
CHFM or related certification (Facilities track)
Knowledge of healthcare regulatory environment
Apply to Crothall today!
Crothall is a member of Compass Group USA
Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)
Associates At Crothall Are Offered Many Fantastic Benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf) or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Crothall maintains a drug-free workplace.
Req ID: 1514091
Crothall Healthcare
Abigail Van Eman
[[req_classification]]
If you have questions about this posting, please contact support@lensa.com
Crothall Healthcare
Salary: $200 to $225K
Other Forms of Compensation: $55K Yearly RDO Bonus Potential
Regional Director of Operations - MedStar Health
Crothall Healthcare , a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com .
Job Summary
The Regional Director of Operations is a senior multi-site healthcare support services executive responsible for the overall operation, growth, financial performance, and client satisfaction of accounts within an assigned geographic region.
The role provides leadership and strategic direction to District Managers / Resident Directors and ensures operational execution aligns with corporate, regulatory, and client goals while maintaining profitability and service excellence.
Responsibilities
Regional Operational Leadership
Lead and develop District Managers, Resident Directors, and site leadership teams
Oversee all assigned hospital accounts within the territory
Ensure service delivery meets contractual scope and performance KPIs
Implement regional strategic plans and operational initiatives
Conduct site visits, audits, and quarterly business reviews
Support new business start-ups and account transitions
Financial / Business Management
Review financial statements and weekly operating reports
Identify and manage capital requirements
Support sales pricing, renewals, and retention strategy
Client Relationship Management
Maintain executive-level client relationships across health systems
Ensure high customer satisfaction to drive account retention
Serve as escalation point for operational issues
Coordinate customer surveys and stewardship programs
Customize programs to meet individual hospital needs
Compliance / Quality
Ensure compliance with:
Contract provisions
Corporate policy
Regulatory agencies (e.g., TJC, CMS, OSHA depending on service line)
Ensure completion of QA reporting and operational metrics
Maintain safety, engagement, and service quality standards
Strategic Leadership
Participate in regional strategic planning
Anticipate market trends and growth opportunities
Support retention and expansion initiatives
Drive culture, engagement, and leadership development across sites
Qualifications
Bachelor’s degree (or equivalent experience)
5+ years progressive multi-unit leadership experience
Experience with:
Budgeting & forecasting
Contract management
Client-facing service environments
Multi-site operations
Strong financial, communication, and organizational skills
Ability to travel extensively within assigned region
Preferred Qualifications
Acute care hospital experience
P&L ownership
Contract-managed service experience
CHFM or related certification (Facilities track)
Knowledge of healthcare regulatory environment
Apply to Crothall today!
Crothall is a member of Compass Group USA
Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)
Associates At Crothall Are Offered Many Fantastic Benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf) or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Crothall maintains a drug-free workplace.
Req ID: 1514091
Crothall Healthcare
Abigail Van Eman
[[req_classification]]
If you have questions about this posting, please contact support@lensa.com