SYSTEMS SUPPORT TECHNICIAN - 40001715
Durham County Government
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Durham, NC
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Not Applicable
Posted April 17, 2026
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Responsibilities
Commitments
Responsibilities
- troubleshooting and testing microcomputer hardware and software, providing knowledgeable first line support of information systems for the assigned department.
- This class works under general supervision, independently developing work methods and
- The essential functions listed below are those that represent the majority of the time spent
- working in this class.
- Management may assign additional functions related to the type of
- work of the class as necessary.
- Provides training for specific computer applications and systems.
- Plans, installs and tests new equipment and software.
- Configures, setup and maintain master stations, reservation stations, and print release
- software.
- Assists in maintaining personal computer and terminal equipment database.
- Troubleshoots hardware problems related to PCs, terminals, and peripherals.
- Produce system reports.
- Troubleshoots software problems related to office automation and applications programs.
- Performs minor in-house repairs on PCs and coordinates major repairs with equipment
- vendors.
- Develop and document IT standards and procedures, including maintenance and
- operational protocols, to enhance department IT infrastructure.
- Deliver superior customer service, ensuring effective communication with both internal and
- external stakeholders.
- Coordinates support with Durham County Information Technology Department.
- Provides user support in installing and using PCs, terminals, peripherals, and applications
- software.
- Performs related work as assigned
- evaluate alternatives, present solutions, make recommendations and follow projects
Commitments
February 18, 2026
Full-Time, 37.5 hrs/week, Non-Exempt
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even
though precautions have been taken.
None.
None.
May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of Durham County.
Other duties,
responsibilities, and activities may change or be assigned at any time with or without notice.
Essential Safety Functions
It is the responsibility of each employee to comply with established policies, procedures and safe work practices.
Each employee must follow safety training and instructions provided by their supervisor.
Each employee must also properly wear and maintain all personal protective
equipment required for their job.
Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.
Every manager/supervisor is responsible for enforcing all safety rules and regulations.
Americans With Disabilities Act Compliance
Durham County is an Equal Opportunity Employer.
ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities.
Prospective and current employees are encouraged to discuss ADA accommodations with management.
Background Check Statement
This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role.
A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.
Not Met Priorities
What still needs stronger evidence
Requirements
- Thorough knowledge of personal computer technology.
- Ability to install PCs, operating systems, and applications software.
- Ability to work independently or as a team member to identify requirements, find and
- evaluate alternatives, present solutions, make recommendations and follow projects
- Ability to take initiative and use creative and innovative thinking to find solutions to
- computer or technical problems.
- Ability to serve as a team member, providing coordination and leadership to other team
- Ability to establish and maintain effective working relationships with users, peers and
- Ability to communicate effectively orally and in writing.
- Two (2) years of technical support for IT hardware and software or related experience or
- exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard
Education
- (Required) – Minimum Education And Experience Requirements
- (Not required) – High School Graduation or GED equivalent.
- (Not required) – Two (2) years of technical support for IT hardware and software or related experience or
- (Not required) – an equivalent combination of education, training, and experience.
Join Durham County Government
Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.
Department
Information Services & Technology
Date Posted
February 18, 2026
Closing Date
Open Until Filled
Hiring Range
$58,135 - $68,000
Position Number
40001715
Job Type
Full-Time, 37.5 hrs/week, Non-Exempt
Summary Objective
The purpose of this position is to provide responsible technical and skilled work, installing,
troubleshooting and testing microcomputer hardware and software, providing knowledgeable first line support of information systems for the assigned department.
This class works under general supervision, independently developing work methods and
sequences.
Essential Functions
The essential functions listed below are those that represent the majority of the time spent
working in this class. Management may assign additional functions related to the type of
work of the class as necessary.
Provides training for specific computer applications and systems.
Plans, installs and tests new equipment and software.
Configures, setup and maintain master stations, reservation stations, and print release
software.
Assists in maintaining personal computer and terminal equipment database.
Troubleshoots hardware problems related to PCs, terminals, and peripherals.
Produce system reports.
Troubleshoots software problems related to office automation and applications programs.
Performs minor in-house repairs on PCs and coordinates major repairs with equipment
vendors.
Develop and document IT standards and procedures, including maintenance and
operational protocols, to enhance department IT infrastructure.
Deliver superior customer service, ensuring effective communication with both internal and
external stakeholders.
Coordinates support with Durham County Information Technology Department.
Provides user support in installing and using PCs, terminals, peripherals, and applications
software.
Performs related work as assigned
Knowledge, Skills And Abilities
Thorough knowledge of personal computer technology.
Ability to install PCs, operating systems, and applications software.
Ability to work independently or as a team member to identify requirements, find and
evaluate alternatives, present solutions, make recommendations and follow projects
through to completion.
Ability to take initiative and use creative and innovative thinking to find solutions to
computer or technical problems.
Ability to serve as a team member, providing coordination and leadership to other team
members.
Ability to establish and maintain effective working relationships with users, peers and
department officials.
Ability to communicate effectively orally and in writing.
Minimum Education And Experience Requirements
High School Graduation or GED equivalent.
Two (2) years of technical support for IT hardware and software or related experience or
an equivalent combination of education, training, and experience.
Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and
body movement.
Performs sedentary work that involves walking or standing some of the time and involves
exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard
operations.
Unavoidable Hazards (work Environment)
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even
though precautions have been taken.
None.
Special Certifications And Licenses
None.
Standard Clauses
May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of Durham County.
This job description is not designed to cover or contain a comprehensive listing of essential
functions and responsibilities that are required of an employee for this job. Other duties,
responsibilities, and activities may change or be assigned at any time with or without notice.
Essential Safety Functions
It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective
equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.
Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained
Americans With Disabilities Act Compliance
Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
Background Check Statement
This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.
Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.
Department
Information Services & Technology
Date Posted
February 18, 2026
Closing Date
Open Until Filled
Hiring Range
$58,135 - $68,000
Position Number
40001715
Job Type
Full-Time, 37.5 hrs/week, Non-Exempt
Summary Objective
The purpose of this position is to provide responsible technical and skilled work, installing,
troubleshooting and testing microcomputer hardware and software, providing knowledgeable first line support of information systems for the assigned department.
This class works under general supervision, independently developing work methods and
sequences.
Essential Functions
The essential functions listed below are those that represent the majority of the time spent
working in this class. Management may assign additional functions related to the type of
work of the class as necessary.
Provides training for specific computer applications and systems.
Plans, installs and tests new equipment and software.
Configures, setup and maintain master stations, reservation stations, and print release
software.
Assists in maintaining personal computer and terminal equipment database.
Troubleshoots hardware problems related to PCs, terminals, and peripherals.
Produce system reports.
Troubleshoots software problems related to office automation and applications programs.
Performs minor in-house repairs on PCs and coordinates major repairs with equipment
vendors.
Develop and document IT standards and procedures, including maintenance and
operational protocols, to enhance department IT infrastructure.
Deliver superior customer service, ensuring effective communication with both internal and
external stakeholders.
Coordinates support with Durham County Information Technology Department.
Provides user support in installing and using PCs, terminals, peripherals, and applications
software.
Performs related work as assigned
Knowledge, Skills And Abilities
Thorough knowledge of personal computer technology.
Ability to install PCs, operating systems, and applications software.
Ability to work independently or as a team member to identify requirements, find and
evaluate alternatives, present solutions, make recommendations and follow projects
through to completion.
Ability to take initiative and use creative and innovative thinking to find solutions to
computer or technical problems.
Ability to serve as a team member, providing coordination and leadership to other team
members.
Ability to establish and maintain effective working relationships with users, peers and
department officials.
Ability to communicate effectively orally and in writing.
Minimum Education And Experience Requirements
High School Graduation or GED equivalent.
Two (2) years of technical support for IT hardware and software or related experience or
an equivalent combination of education, training, and experience.
Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and
body movement.
Performs sedentary work that involves walking or standing some of the time and involves
exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard
operations.
Unavoidable Hazards (work Environment)
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even
though precautions have been taken.
None.
Special Certifications And Licenses
None.
Standard Clauses
May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of Durham County.
This job description is not designed to cover or contain a comprehensive listing of essential
functions and responsibilities that are required of an employee for this job. Other duties,
responsibilities, and activities may change or be assigned at any time with or without notice.
Essential Safety Functions
It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective
equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.
Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained
Americans With Disabilities Act Compliance
Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
Background Check Statement
This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.