Accounts Receivable Manager

ABOUT ROCK FORCE RockForce is the trusted team setting the stage for the greatest moments in live events. With a legacy built on the unification of nine industry leaders, we bring decades of expertise to seamlessly execute concerts, festivals, sporting events, live broadcasts, award shows, and corporate activations. Through integrated event production, workforce solutions, innovative technologies, and payroll services, RockForce delivers precision, efficiency, and reliability at every scale. Our people are the magic-united by passion and skill, we operate as one unstoppable force to ensure every event is executed with professionalism, care, and an unwavering commitment to safety and compliance. Join us as we head into one of the most exciting eras in the live entertainment industry! JOB DESCRIPTION The Accounts Receivable Manager is responsible for overseeing RockForce's endtoend accounts receivable operations across the organization. This role manages customer setup and credit terms, leads the collections process, oversees cash application, and provides regular reporting on AR aging and payment activity. This is a highly operational role that partners closely with Accounting, Sales, Operations, and Executive Leadership. The position is based in Whites Creek, TN and requires a majority in-office presence to support crossfunctional collaboration and realtime issue resolution. Key Responsibilities and Focus Areas Customer Setup & Credit Management
Oversee new customer setup, including credit applications, credit limits, and payment terms
Maintain accurate customer master data across systems
Periodically review and update credit terms based on payment history and risk profile
Partner with Sales and Operations to balance customer relationships with credit risk Collections & AR Management
Own and execute RockForce's collections strategy across all customers
Proactively manage pastdue accounts and resolve disputes or billing issues
Coordinate escalation of delinquent accounts, including service holds or executive involvement when necessary
Maintain clear documentation of collection activity and customer communications Cash Application
Oversee accurate and timely application of customer payments (ACH, wire, check, credit card)
Resolve unapplied cash, shortpays, and payment discrepancies
Ensure cash receipts are posted to the correct customer, invoice, and accounting period Reporting & Analytics
Prepare and distribute regular AR aging reports (current, 30/60/90+ days)
Provide insight into payment trends, customer behavior, and collection effectiveness
Support cash flow forecasting through visibility into expected collections
Respond to adhoc reporting requests from Accounting leadership and executive teams Month-End Close & Controls
Support monthend close activities related to accounts receivable
Ensure AR balances are accurate, supported, and reconciled
Maintain strong internal controls over receivables, cash application, and customer credit Process Improvement
Identify opportunities to improve AR workflows, reporting, and customer communication
Partner with Accounting and Operations to streamline billing and collections processes
Support system enhancements and documentation of AR procedures Qualifications Core Competencies
5+ years of progressive accounts receivable experience
Strong understanding of credit management, AR aging, and collections best practices
Experience managing cash application and customer payments
Proven ability to produce and analyze AR aging and payment activity reports
High attention to detail with strong organizational and followthrough skills
Ability to work effectively in a fastpaced, projectdriven environment Preferred Skills
Experience in live events, production, staffing, payroll services, or projectbased businesses
Experience managing AR across multiple customer types or legal entities
Prior partnership with Sales and Operations teams Work Environment
This role is primarily in-office at RockForce's Whites Creek, TN location.
Frequent collaboration with Accounting, Operations, Sales, and leadership teams
Occasional extended hours during monthend close or highvolume periods Location: 3 days in-office (Whites Creek, TN) WHY ROCK F ORCE We don't just staff events - we build careers. Rock F orce is committed to attracting, retaining, and developing the best talent in the business. Our crews benefit from:
Competitive Wages
Eligible employees may participate in comprehensive health, dental, and vision insurance plans, as well as a 401(k) plan, once qualification requirements are met.
Opportunities for professional development and advancement
Play a critical role in improving cash flow and financial visibility
Opportunity to shape and scale AR processes across a national organization This commitment makes Rock F orce an employer of choice in the live event industry. LET'S BUILD SOMETHING TOGETHER!
EQUAL EMPLOYMENT OPPORTUNITYRockForce strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, RockForce will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, RockForce also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact Human Resources to request the opportunity to participate in a timely interactive process. We will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. RockForce reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. RockForce may require an employee to perform duties outside his/her normal description. Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.