Account Manager

Company Description Mazzella specializes in providing ideal lifting solutions, offering a comprehensive range of products such as slings, overhead cranes, hoists, and engineered lifting devices. Our services include training, in-field inspections, and repair services to support our products and ensure safety and efficiency. We proudly serve major industries such as Steel, Construction, Oil & Gas, Energy, Vehicle and Durable Goods, Ship Building/Repair, and Mining. We are dedicated to delivering quality and innovation to all our customers with a focus on meeting their unique needs. Role Description This is a full-time, on-site Account Manager role based in Cincinnati, OH. The Account Manager will focus on building and maintaining strong client relationships, identifying customer needs, and providing tailored lifting solutions. Responsibilities include managing and growing existing accounts, acquiring new business opportunities, and coordinating with internal teams to ensure customer satisfaction. The role requires close collaboration with clients to deliver exceptional service and achieve business objectives. Qualifications
Relationship management skills, including the ability to build and maintain lasting customer partnerships
Sales and business development skills with a focus on identifying new opportunities and nurturing client engagement
Effective communication and presentation skills, both written and verbal
Strong organizational, time management, and problem-solving abilities
Technical understanding or experience in lifting solutions, engineering, or related industries is a plus
Ability to work collaboratively in a team-oriented environment and adapt to client-specific requirements
Proficiency in CRM software and Microsoft Office Suite
Bachelor's degree in Business, Marketing, Engineering, or a related field preferred Responsibilities
Educating customers on our standing seam roofing products, accessories, and roll forming equipment
Building and maintaining long-term client relationships
Turning prospects into customers, and customers into repeat buyers
Hitting sales goals while having fun along the way
Becoming a go-to resource for technical expertise and trusted advice
Sell products and services within an assigned territory and utilizes a consultative approach through field visits and telephone sales to new and existing customers; recommends product and service enhancements that increase sales and capitalize on margin potential
Understand customer base and Company products and services; seeks opportunities to solve customer needs and provide solutions that meet customer requirements
Demonstrate an ability to effectively prospect, generate leads, manage relationships from initiation to close of sales and sustain relationship long-term
Prepare and present professional proposals that aid in closing business
Partner with insides sales department, management and the technical department to achieve customer retention goals
Demonstrate an expertise in collaborating with multiple functions, including sales partners, internal business partners, and acts with a sense of urgency on customer feedback
Utilize the Company’s customer relationship management system, NetSuite, to maintain complete call records and valid customer account information which supports increased product sales goals
Promote services and training programs that assist customers in their architectural and machinery needs
Partner with Region Managers and National Account Managers to develop, monitor and achieve segment targets and goals; identifies customer issues and partners with management to address any customer opportunities or threats
Plan, organize and coordinate with management to qualify opportunities, projects or contract management
Other duties as assigned