Customer Service Representative
LESSO America Inc.
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Dallas-Fort Worth Metroplex
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Entry level
Posted April 17, 2026
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Responsibilities
Commitments
Responsibilities
- Processes customer orders in a timely and accurate manner.
- Process customer orders received by email, fax, or EDI. and confirm orders back to customers and/or sales reps within 24 hrs.
- Communicate with customers via phone/email with information about their orders regarding tracking, ETA’s, availability, back orders.
- Etc.
- Send Pick Lists to proper warehouses for picking orders.
- Offer resolutions to customer conflict/complaints and contribute to team effort by accomplishing related results as needed.
- Provide quality customer service and communicate clearly and effectively.
- Help provide coverage with the front desk as needed.
- Additional duties will include reception desk, and answering general phone calls on a multi-line phone system.
- Other duties as required.
- Ensures that all customer orders are processed timely and accurately.
- Follow up with customers to ensure high levels of satisfaction and resolve any issues or concerns.
Commitments
Help provide coverage with the front desk as needed.
Additional duties will include reception desk, and answering general phone calls on a multi-line phone system.
Logistics (preferred) Job Type: Full-time Benefits:
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Requirements
- Process customer orders received by email, fax, or EDI. and confirm orders back to customers and/or sales reps within 24 hrs.
- Ensures that all customer orders are processed timely and accurately.
- Follow up with customers to ensure high levels of satisfaction and resolve any issues or concerns.
- Demonstrates ability to interact and work closely with other depts and all company employees.
- Provide excellent customer service and work well within a team environment.
- 2+ years customer service experience preferred.
- Knowledge of customer service principles and practices.
- Knowledge of MS Office applications.
- Communication skills.
- SAP knowledge (required)
- Logistics (preferred) Job Type: Full-time Benefits:
- Dental insurance
- Vision insurance
Preferred Skills
- 2+ years customer service experience preferred.
- Logistics (preferred) Job Type: Full-time Benefits:
- Dental insurance
Job description: A Bright and Exciting Opportunity LESSO America Inc. is a fast-growing company in manufacturing, distributing, and wholesaling the PVC plastic fittings products, we are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate can be responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, cancellations, account questions, and other queries. Processes customer orders in a timely and accurate manner. Responsibilities
Process customer orders received by email, fax, or EDI. and confirm orders back to customers and/or sales reps within 24 hrs.
Communicate with customers via phone/email with information about their orders regarding tracking, ETA’s, availability, back orders. Etc.
Send Pick Lists to proper warehouses for picking orders.
Offer resolutions to customer conflict/complaints and contribute to team effort by accomplishing related results as needed.
Provide quality customer service and communicate clearly and effectively.
Help provide coverage with the front desk as needed.
Additional duties will include reception desk, and answering general phone calls on a multi-line phone system.
Other duties as required. Requirements
Ensures that all customer orders are processed timely and accurately.
Follow up with customers to ensure high levels of satisfaction and resolve any issues or concerns.
Demonstrates ability to interact and work closely with other depts and all company employees.
Provide excellent customer service and work well within a team environment.
2+ years customer service experience preferred.
Knowledge of customer service principles and practices.
Knowledge of MS Office applications.
Communication skills.
SAP knowledge (required)
Logistics (preferred) Job Type: Full-time Benefits:
Dental insurance
Health insurance
Vision insurance
Process customer orders received by email, fax, or EDI. and confirm orders back to customers and/or sales reps within 24 hrs.
Communicate with customers via phone/email with information about their orders regarding tracking, ETA’s, availability, back orders. Etc.
Send Pick Lists to proper warehouses for picking orders.
Offer resolutions to customer conflict/complaints and contribute to team effort by accomplishing related results as needed.
Provide quality customer service and communicate clearly and effectively.
Help provide coverage with the front desk as needed.
Additional duties will include reception desk, and answering general phone calls on a multi-line phone system.
Other duties as required. Requirements
Ensures that all customer orders are processed timely and accurately.
Follow up with customers to ensure high levels of satisfaction and resolve any issues or concerns.
Demonstrates ability to interact and work closely with other depts and all company employees.
Provide excellent customer service and work well within a team environment.
2+ years customer service experience preferred.
Knowledge of customer service principles and practices.
Knowledge of MS Office applications.
Communication skills.
SAP knowledge (required)
Logistics (preferred) Job Type: Full-time Benefits:
Dental insurance
Health insurance
Vision insurance