Information Technology Support Technician

Supporting a wide variety of users (approximately 450 employees working in this region) including corporate personnel, district management and field-based employees (Equipment Operators, Drivers and Mechanics) your ability to prioritize tickets, actively listen to the end user, and troubleshoot, document the resolution and then follow up after you have resolved the original issue (to ensure/confirm the integrity of the support provided and client satisfaction before closing out the ticket); your talent and orientation to excellence, are critical to the smooth running of the business located here. Busy, your day will fly by, with an expectation that you will work at a faster than average pace, and will complete detailed, important work. The work environment is collegial and collaborative, and the IT Services Team itself is tight knit, where each individual member takes “Extreme Ownership” for their role and contribution to the whole. Duties and Responsibilities: · Coordinate and provide IT Support for all computer users in the Cibolo area – you are the main point of contact. · Level 2 troubleshooting user issues with phones, computers, printers, etc. · Repair software and hardware issues for users as they arise. · Configure and deploy new equipment. · Evaluate broken hardware and perform warranty repairs. · Train users on OS, application, phone, mobile phone use as needed. · Write instructions for end users as needed. · Maintain asset list and other internal databases. · Travel to corporate/other district offices on occasion to ensure users and IT needs are addressed. You Bring: · Minimum of three - five years’ desktop support experience including: o Jira Service Management and/or ticketing systems protocol o Ticket triage and basic troubleshooting · Relevant education including Associates or Bachelor’s degree in Computer Science, Systems / Industrial Engineering, or a combination of equivalent education, training and/or experience. · Strong communication and interpersonal skills. You like people! · Good analytical/communication skills, sound judgement & the ability to work well with others. · Ability to translate technical terms into non-technical language. · Ability to work in a fast-paced, changing environment. · You are a self-starter that grabs responsibility and pushes for ways to improve the process flow. · Driver’s License with a clean MVR. · Possess outstanding organizational and time management skills. · A commitment to embrace a safety culture and be detail oriented. · A positive attitude and desire to work hard.