Desktop Support Technician
Robert Half
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Salt Lake City Metropolitan Area
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Entry level
Posted April 17, 2026
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Responsibilities
Commitments
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network-related issues
- Troubleshoot and resolve issues with desktops, laptops, printers, and mobile devices
- Support Windows operating systems, Microsoft Office 365, and common business applications
- Handle ticketing system queues, ensuring timely resolution and documentation of issues
- Set up and configure new user workstations, including imaging and deployment
- Manage user accounts, permissions, and access in Active Directory
- Assist with onboarding and offboarding of employees
- Escalate complex issues to Tier 3 or engineering teams as needed
- Maintain accurate documentation of processes and solutions Qualifications:
- 1–3+ years of experience in desktop support or help desk roles
- Strong troubleshooting skills across Windows environments
- Basic networking knowledge (TCP/IP, DNS, DHCP)
Commitments
Desktop Support Technician (Tier 1 / Tier 2) Salt Lake City, UT (Onsite) Contract-to-Hire Overview: Our client is seeking a reliable and customer-focused Desktop Support Technician (Tier 1 / Tier 2) to join their team in Salt Lake City.
Ability to work onsite in Salt Lake City, UT Nice to Have:
Not Met Priorities
What still needs stronger evidence
Requirements
- Support Windows operating systems, Microsoft Office 365, and common business applications
- Manage user accounts, permissions, and access in Active Directory
- Maintain accurate documentation of processes and solutions Qualifications:
- 1–3+ years of experience in desktop support or help desk roles
- Strong troubleshooting skills across Windows environments
- Experience with Active Directory, Office 365, and ticketing systems
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Excellent communication and customer service skills
- Ability to work onsite in Salt Lake City, UT Nice to Have:
- Experience with imaging tools (SCCM, Intune, or similar)
- Knowledge of hardware repair and replacement
- Hands-on technical environment
- Opportunity to expand into more advanced IT roles
Preferred Skills
- Ability to work onsite in Salt Lake City, UT Nice to Have:
- Experience with imaging tools (SCCM, Intune, or similar)
- Knowledge of hardware repair and replacement
- Certifications such as CompTIA A+, Network+, or similar Why Join Us?
- Contract-to-perm opportunity with career growth
- Hands-on technical environment
- Collaborative and supportive team
- Opportunity to expand into more advanced IT roles
Desktop Support Technician (Tier 1 / Tier 2) Salt Lake City, UT (Onsite) Contract-to-Hire Overview: Our client is seeking a reliable and customer-focused Desktop Support Technician (Tier 1 / Tier 2) to join their team in Salt Lake City. This is a contract-to-hire opportunity with strong potential for long-term growth. The ideal candidate will have a mix of hands-on technical skills and strong communication abilities to support end users in a fast-paced environment. Responsibilities:
Provide Tier 1 and Tier 2 technical support for hardware, software, and network-related issues
Troubleshoot and resolve issues with desktops, laptops, printers, and mobile devices
Support Windows operating systems, Microsoft Office 365, and common business applications
Handle ticketing system queues, ensuring timely resolution and documentation of issues
Set up and configure new user workstations, including imaging and deployment
Manage user accounts, permissions, and access in Active Directory
Assist with onboarding and offboarding of employees
Escalate complex issues to Tier 3 or engineering teams as needed
Maintain accurate documentation of processes and solutions Qualifications:
1–3+ years of experience in desktop support or help desk roles
Strong troubleshooting skills across Windows environments
Experience with Active Directory, Office 365, and ticketing systems
Basic networking knowledge (TCP/IP, DNS, DHCP)
Excellent communication and customer service skills
Ability to work onsite in Salt Lake City, UT Nice to Have:
Experience with imaging tools (SCCM, Intune, or similar)
Knowledge of hardware repair and replacement
Certifications such as CompTIA A+, Network+, or similar Why Join Us?
Contract-to-perm opportunity with career growth
Hands-on technical environment
Collaborative and supportive team
Opportunity to expand into more advanced IT roles
Provide Tier 1 and Tier 2 technical support for hardware, software, and network-related issues
Troubleshoot and resolve issues with desktops, laptops, printers, and mobile devices
Support Windows operating systems, Microsoft Office 365, and common business applications
Handle ticketing system queues, ensuring timely resolution and documentation of issues
Set up and configure new user workstations, including imaging and deployment
Manage user accounts, permissions, and access in Active Directory
Assist with onboarding and offboarding of employees
Escalate complex issues to Tier 3 or engineering teams as needed
Maintain accurate documentation of processes and solutions Qualifications:
1–3+ years of experience in desktop support or help desk roles
Strong troubleshooting skills across Windows environments
Experience with Active Directory, Office 365, and ticketing systems
Basic networking knowledge (TCP/IP, DNS, DHCP)
Excellent communication and customer service skills
Ability to work onsite in Salt Lake City, UT Nice to Have:
Experience with imaging tools (SCCM, Intune, or similar)
Knowledge of hardware repair and replacement
Certifications such as CompTIA A+, Network+, or similar Why Join Us?
Contract-to-perm opportunity with career growth
Hands-on technical environment
Collaborative and supportive team
Opportunity to expand into more advanced IT roles