Guest Experience Manager
Career Group Events
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Dallas-Fort Worth Metroplex
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Mid-Senior level
Posted April 17, 2026
6 variants
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Responsibilities
Commitments
Responsibilities
- Provide event guidance to your team and lounge access support
- Deliver polished, professional, high-touch service
- Elevate the overall guest experience from arrival to departure Protect the experience
- Ensure your team feels supported before, during, and after the event
- Maintain secure, compliant, and smooth guest flow
- Partner with security and other supervisors to uphold operational excellence through Suites, Lounges and Stadium perimeters How You’ll Make an Impact
- Lead and oversee operations, including set-up, event days, and breakdown
- Supervise, support, and motivate Guest Service Associates
- Ensure outstanding customer service and represent with professionalism
- Serve as a point of contact for the team assisting in guest experience concerns
- Troubleshoot operational challenges in fast-paced, high-volume environments
- Create a positive, energetic, and team-focused work environment What You Bring
Commitments
Ability to manage multiple priorities and make decisions under pressure
Willingness to step in and be hands-on and support the team as needed
Reliable, punctual, and able to maintain consistent attendance
Comfortable working and standing long hours in fast-paced, high-energy event settings
Dependable and committed throughout the assignment duration What We’re Looking For
Strong communication and guest service skills
Ability to work in fast-paced, high-profile environments
Availability for training and match days in June and July (evenings & weekends required)
Be part of a globally recognized, once in a generation sporting moment
Work in premium hospitality environments
Candidates with references are always preferred by our clients.
Now is the most important time to stand out from the crowd.
We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.
Not Met Priorities
What still needs stronger evidence
Requirements
- Prior experience in high level, high foot traffic event operations, or venue management preferred
- Strong customer service mindset with the ability to lead by example
- Excellent communication and problem-solving skills
- Ability to manage multiple priorities and make decisions under pressure
- Willingness to step in and be hands-on and support the team as needed
- Reliable, punctual, and able to maintain consistent attendance
- Comfortable working and standing long hours in fast-paced, high-energy event settings
- Dependable and committed throughout the assignment duration What We’re Looking For
- Professional, polished, and client-focused
- Strong communication and guest service skills
- Ability to work in fast-paced, high-profile environments
- Availability for training and match days in June and July (evenings & weekends required)
Preferred Skills
- Prior experience in high level, high foot traffic event operations, or venue management preferred
- Previous leadership or supervisory experience strongly preferred
- Experience working in food operations preferred
Join the winning team at Career Group Events for the Summer of Soccer! This is your chance to be part of the most prestigious international soccer event hosted in the U.S. We are building an elite hospitality team to deliver an unforgettable match-day experience for VIP guests and global fans. If you thrive in high-energy environments, love live events, and take pride in delivering exceptional service — we want you on our team! What you’ll be doing Be the face of hospitality
Provide event guidance to your team and lounge access support
Deliver polished, professional, high-touch service
Elevate the overall guest experience from arrival to departure Protect the experience
Ensure your team feels supported before, during, and after the event
Maintain secure, compliant, and smooth guest flow
Partner with security and other supervisors to uphold operational excellence through Suites, Lounges and Stadium perimeters How You’ll Make an Impact
Lead and oversee operations, including set-up, event days, and breakdown
Supervise, support, and motivate Guest Service Associates
Ensure outstanding customer service and represent with professionalism
Serve as a point of contact for the team assisting in guest experience concerns
Troubleshoot operational challenges in fast-paced, high-volume environments
Create a positive, energetic, and team-focused work environment What You Bring
Prior experience in high level, high foot traffic event operations, or venue management preferred
Previous leadership or supervisory experience strongly preferred
Experience working in food operations preferred
Strong customer service mindset with the ability to lead by example
Excellent communication and problem-solving skills
Ability to manage multiple priorities and make decisions under pressure
Willingness to step in and be hands-on and support the team as needed
Reliable, punctual, and able to maintain consistent attendance
Comfortable working and standing long hours in fast-paced, high-energy event settings
Dependable and committed throughout the assignment duration What We’re Looking For
Professional, polished, and client-focused
Strong communication and guest service skills
Ability to work in fast-paced, high-profile environments
Availability for training and match days in June and July (evenings & weekends required)
Team players who take pride in delivering world-class service Why Join the Team?
Be part of a globally recognized, once in a generation sporting moment
Work in premium hospitality environments
Make unforgettable match-day moments happen Submit your resume to apply! About Us: Career Group is a premier, Women-Owned recruiting agency and a widely recognized name in corporate and administrative staffing. We connect our candidates with job opportunities at leading companies nationwide. When you work with a Career Group recruiter, you gain a strategic career advisor for life. Submit your resume to get started today. You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate . Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.
Provide event guidance to your team and lounge access support
Deliver polished, professional, high-touch service
Elevate the overall guest experience from arrival to departure Protect the experience
Ensure your team feels supported before, during, and after the event
Maintain secure, compliant, and smooth guest flow
Partner with security and other supervisors to uphold operational excellence through Suites, Lounges and Stadium perimeters How You’ll Make an Impact
Lead and oversee operations, including set-up, event days, and breakdown
Supervise, support, and motivate Guest Service Associates
Ensure outstanding customer service and represent with professionalism
Serve as a point of contact for the team assisting in guest experience concerns
Troubleshoot operational challenges in fast-paced, high-volume environments
Create a positive, energetic, and team-focused work environment What You Bring
Prior experience in high level, high foot traffic event operations, or venue management preferred
Previous leadership or supervisory experience strongly preferred
Experience working in food operations preferred
Strong customer service mindset with the ability to lead by example
Excellent communication and problem-solving skills
Ability to manage multiple priorities and make decisions under pressure
Willingness to step in and be hands-on and support the team as needed
Reliable, punctual, and able to maintain consistent attendance
Comfortable working and standing long hours in fast-paced, high-energy event settings
Dependable and committed throughout the assignment duration What We’re Looking For
Professional, polished, and client-focused
Strong communication and guest service skills
Ability to work in fast-paced, high-profile environments
Availability for training and match days in June and July (evenings & weekends required)
Team players who take pride in delivering world-class service Why Join the Team?
Be part of a globally recognized, once in a generation sporting moment
Work in premium hospitality environments
Make unforgettable match-day moments happen Submit your resume to apply! About Us: Career Group is a premier, Women-Owned recruiting agency and a widely recognized name in corporate and administrative staffing. We connect our candidates with job opportunities at leading companies nationwide. When you work with a Career Group recruiter, you gain a strategic career advisor for life. Submit your resume to get started today. You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate . Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.