Application Engineer
Winthrop & Weinstine, P.A.
•
Minneapolis, MN
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Not Applicable
Posted April 17, 2026
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Responsibilities
Commitments
Responsibilities
- Responsibilities include maintaining and recording end user-support tickets, documenting problems and remedial actions, analyzing user requirements to improve existing processes, developing technical manuals, conducting computer diagnostics, testing programs, and coordinating solutions as part of a project team.
- In addition, the Application Engineer role at Winthrop & Weinstine involves providing technical support to internal customers and teams regarding product functionality, troubleshooting, and issue resolution.
- Provide technical support to internal customers and teams regarding product functionality, troubleshooting and issue resolution.
- Respond to customer inquiries via email, phone, or in-person meetings and ensuring timely and effective resolution of technical issues.
- Administer iManage suite of products.
- Automation in Business
- Assist in the design, build, and maintenance of work flow automation and scripts to support development and deployment processes.
- Help implement and manage automation tools and frameworks.
- Develop scripts and tools to automate repetitive tasks under guidance.
- Application Development
- Develop, test and implement application solutions based on customer requirements and specifications.
- Collaborate with the development team to create custom features and integrations.
- Ensure applications are optimized for performance and scalability.
- Cloud Management
- Assist in managing cloud infrastructure on Azure, or other cloud services.
- Optimize cloud licenses and improve resource utilization under guidance.
- Customer Engagement
- Work closely with customers to understand their needs, gather requirements and provide tailored solutions.
- Clearly communicate with customers, including status of issues requiring follow up
- Conduct product demonstrations, training sessions, and presentations for employees
- Documentation and Reporting
- Create and maintain technical documentation, including user guides, technical specifications and troubleshooting guides.
- Prepare reports on application performance, customer feedback and improvement recommendations.
- Security and Compliance
- Maintain compliance with relevant regulations and standards, such as GDPR, HIPAA, and NIST.
- Assist with security audits and risk assessments to identify and mitigate vulnerabilities.
- Implement and maintain security best practices across the infrastructure and deployment processes.
- Ensure compliance with Firms best practices and standards.
- Monitoring and Logging
- Implement and maintain monitoring and logging solutions to ensure system reliability and performance.
- Set up alerts and dashboards for proactive issue detection and resolution, with support.
- Continuous Improvement
- Identify areas for process improvement and recommend solutions to enhance efficiency and customer satisfaction.
- Stay updated with industry trends, emerging technologies, and best practices to continuously improve technical knowledge and skills.
- Teamwork and Collaboration
- Foster a collaborative environment by working closely with cross-functional teams to achieve common goals.
- Participate in team meetings, brainstorming sessions, and project planning activities to contribute ideas and solutions.
- Support team members by sharing knowledge, providing assistance, and encouraging a positive and inclusive work culture.
- Other duties as assigned.
Commitments
Respond to customer inquiries via email, phone, or in-person meetings and ensuring timely and effective resolution of technical issues.
Ability to be flexible in schedule and adaptable to constant change.
Work may require more than 37.5 hours per week to perform the essential duties of the position.
Requires use of office equipment, such as computers, phones, and copiers.
Requires sitting and computer-related activities for extended periods of time.
Requires occasional lifting up to and exceeding 20 pounds.
Not Met Priorities
What still needs stronger evidence
Requirements
- Strong problem-solving and analytical skills.
- Strong understanding of security principles and best practices.
- Proficiency in database management and SQL.
- Excellent communication and interpersonal skills.
- Ability to work independently and within a team environment.
- Strong organizational and time management skills.
- Ability to be flexible in schedule and adaptable to constant change.
- Ability to handle details with accuracy.
- Ability to work well under pressure with deadlines – possess a sense of urgency.
- Ability to work in a fast-paced environment with a variety of personalities and work styles.
- Ability to organize, prioritize, and manage multiple tasks effectively, ensuring completion of assignments despite frequent interruptions and changes in schedule.
- Work may require more than 37.5 hours per week to perform the essential duties of the position.
- Three to six (3-6) years proven experience as an Application Engineer or Technical Support Engineer, or in a similar role.
- Experience with application development, software engineering, or systems integration.
- Hands-on experience with programming languages (e.g., VBScript, PowerShell, Batch files) and frameworks.
- Experience with cloud platforms (e.g., Azure).
- Knowledge of DevOps practices and tools.
- Familiarity with Document Management methodologies (e.g., iManage Suite)
- Requires use of office equipment, such as computers, phones, and copiers.
Preferred Skills
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent experience.
- Experience with Omnissa and Broadcom
- Experience with cloud platforms (e.g., Azure).
- Knowledge of DevOps practices and tools.
- Familiarity with Document Management methodologies (e.g., iManage Suite)
- Experience with RESTful APIs and web services.
- Certifications in relevant technologies or methodologies.
Education
- (Not required) – Three to six (3-6) years proven experience as an Application Engineer or Technical Support Engineer, or in a similar role.
- (Not required) – Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent experience.
- (Not required) – Certifications in relevant technologies or methodologies.
Minneapolis, MN
The Application Engineer role will provide technical assistance to all levels of employees, working in a fast-paced environment as part of a team with great personalities, which fosters an opportunity for professional growth. Responsibilities include maintaining and recording end user-support tickets, documenting problems and remedial actions, analyzing user requirements to improve existing processes, developing technical manuals, conducting computer diagnostics, testing programs, and coordinating solutions as part of a project team. In addition, the Application Engineer role at Winthrop & Weinstine involves providing technical support to internal customers and teams regarding product functionality, troubleshooting, and issue resolution.
ESSENTIAL JOB FUNCTIONS (Including, but not limited to):
Technical Support
Provide technical support to internal customers and teams regarding product functionality, troubleshooting and issue resolution.
Respond to customer inquiries via email, phone, or in-person meetings and ensuring timely and effective resolution of technical issues.
Administer iManage suite of products.
Automation in Business
Assist in the design, build, and maintenance of work flow automation and scripts to support development and deployment processes.
Help implement and manage automation tools and frameworks.
Develop scripts and tools to automate repetitive tasks under guidance.
Application Development
Develop, test and implement application solutions based on customer requirements and specifications.
Collaborate with the development team to create custom features and integrations.
Ensure applications are optimized for performance and scalability.
Cloud Management
Assist in managing cloud infrastructure on Azure, or other cloud services.
Optimize cloud licenses and improve resource utilization under guidance.
Customer Engagement
Work closely with customers to understand their needs, gather requirements and provide tailored solutions.
Clearly communicate with customers, including status of issues requiring follow up
Conduct product demonstrations, training sessions, and presentations for employees
Documentation and Reporting
Create and maintain technical documentation, including user guides, technical specifications and troubleshooting guides.
Prepare reports on application performance, customer feedback and improvement recommendations.
Security and Compliance
Maintain compliance with relevant regulations and standards, such as GDPR, HIPAA, and NIST.
Assist with security audits and risk assessments to identify and mitigate vulnerabilities.
Implement and maintain security best practices across the infrastructure and deployment processes.
Ensure compliance with Firms best practices and standards.
Monitoring and Logging
Implement and maintain monitoring and logging solutions to ensure system reliability and performance.
Set up alerts and dashboards for proactive issue detection and resolution, with support.
Continuous Improvement
Identify areas for process improvement and recommend solutions to enhance efficiency and customer satisfaction.
Stay updated with industry trends, emerging technologies, and best practices to continuously improve technical knowledge and skills.
Teamwork and Collaboration
Foster a collaborative environment by working closely with cross-functional teams to achieve common goals.
Participate in team meetings, brainstorming sessions, and project planning activities to contribute ideas and solutions.
Support team members by sharing knowledge, providing assistance, and encouraging a positive and inclusive work culture.
Other duties as assigned.
COMPETENCIES (KNOWLEDGE, SKILLS AND ABILITIES):
Strong problem-solving and analytical skills.
Strong understanding of security principles and best practices.
Proficiency in database management and SQL.
Excellent communication and interpersonal skills.
Ability to work independently and within a team environment.
Strong organizational and time management skills.
Ability to be flexible in schedule and adaptable to constant change.
Ability to handle details with accuracy.
Ability to work well under pressure with deadlines – possess a sense of urgency.
Ability to work in a fast-paced environment with a variety of personalities and work styles.
Ability to organize, prioritize, and manage multiple tasks effectively, ensuring completion of assignments despite frequent interruptions and changes in schedule.
Work may require more than 37.5 hours per week to perform the essential duties of the position.
QUALIFICATIONS, REQUIRED:
Three to six (3-6) years proven experience as an Application Engineer or Technical Support Engineer, or in a similar role.
Experience with application development, software engineering, or systems integration.
Hands-on experience with programming languages (e.g., VBScript, PowerShell, Batch files) and frameworks.
Qualifications, Preferred
Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent experience.
Experience with Omnissa and Broadcom
Experience with cloud platforms (e.g., Azure).
Knowledge of DevOps practices and tools.
Familiarity with Document Management methodologies (e.g., iManage Suite)
Experience with RESTful APIs and web services.
Certifications in relevant technologies or methodologies.
WORKING CONDITIONS
Requires use of office equipment, such as computers, phones, and copiers.
Requires sitting and computer-related activities for extended periods of time.
Requires occasional lifting up to and exceeding 20 pounds.
Salary & Benefits
Competitive base salary commensurate with experience: $60,000 - $90,000 annually
Posted salary ranges are made in good faith. Winthrop & Weinstine reserves the right to adjust ranges depending on the experience/qualifications of the selected candidate as well as internal and external equity.
Winthrop & Weinstine offers a comprehensive benefits package for all regular full time employees including health insurance, paid parental leave, 401(k), disability, life insurance, paid time off, and voluntary benefits.
Equal Opportunity Employer
Winthrop & Weinstine is an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.
The Application Engineer role will provide technical assistance to all levels of employees, working in a fast-paced environment as part of a team with great personalities, which fosters an opportunity for professional growth. Responsibilities include maintaining and recording end user-support tickets, documenting problems and remedial actions, analyzing user requirements to improve existing processes, developing technical manuals, conducting computer diagnostics, testing programs, and coordinating solutions as part of a project team. In addition, the Application Engineer role at Winthrop & Weinstine involves providing technical support to internal customers and teams regarding product functionality, troubleshooting, and issue resolution.
ESSENTIAL JOB FUNCTIONS (Including, but not limited to):
Technical Support
Provide technical support to internal customers and teams regarding product functionality, troubleshooting and issue resolution.
Respond to customer inquiries via email, phone, or in-person meetings and ensuring timely and effective resolution of technical issues.
Administer iManage suite of products.
Automation in Business
Assist in the design, build, and maintenance of work flow automation and scripts to support development and deployment processes.
Help implement and manage automation tools and frameworks.
Develop scripts and tools to automate repetitive tasks under guidance.
Application Development
Develop, test and implement application solutions based on customer requirements and specifications.
Collaborate with the development team to create custom features and integrations.
Ensure applications are optimized for performance and scalability.
Cloud Management
Assist in managing cloud infrastructure on Azure, or other cloud services.
Optimize cloud licenses and improve resource utilization under guidance.
Customer Engagement
Work closely with customers to understand their needs, gather requirements and provide tailored solutions.
Clearly communicate with customers, including status of issues requiring follow up
Conduct product demonstrations, training sessions, and presentations for employees
Documentation and Reporting
Create and maintain technical documentation, including user guides, technical specifications and troubleshooting guides.
Prepare reports on application performance, customer feedback and improvement recommendations.
Security and Compliance
Maintain compliance with relevant regulations and standards, such as GDPR, HIPAA, and NIST.
Assist with security audits and risk assessments to identify and mitigate vulnerabilities.
Implement and maintain security best practices across the infrastructure and deployment processes.
Ensure compliance with Firms best practices and standards.
Monitoring and Logging
Implement and maintain monitoring and logging solutions to ensure system reliability and performance.
Set up alerts and dashboards for proactive issue detection and resolution, with support.
Continuous Improvement
Identify areas for process improvement and recommend solutions to enhance efficiency and customer satisfaction.
Stay updated with industry trends, emerging technologies, and best practices to continuously improve technical knowledge and skills.
Teamwork and Collaboration
Foster a collaborative environment by working closely with cross-functional teams to achieve common goals.
Participate in team meetings, brainstorming sessions, and project planning activities to contribute ideas and solutions.
Support team members by sharing knowledge, providing assistance, and encouraging a positive and inclusive work culture.
Other duties as assigned.
COMPETENCIES (KNOWLEDGE, SKILLS AND ABILITIES):
Strong problem-solving and analytical skills.
Strong understanding of security principles and best practices.
Proficiency in database management and SQL.
Excellent communication and interpersonal skills.
Ability to work independently and within a team environment.
Strong organizational and time management skills.
Ability to be flexible in schedule and adaptable to constant change.
Ability to handle details with accuracy.
Ability to work well under pressure with deadlines – possess a sense of urgency.
Ability to work in a fast-paced environment with a variety of personalities and work styles.
Ability to organize, prioritize, and manage multiple tasks effectively, ensuring completion of assignments despite frequent interruptions and changes in schedule.
Work may require more than 37.5 hours per week to perform the essential duties of the position.
QUALIFICATIONS, REQUIRED:
Three to six (3-6) years proven experience as an Application Engineer or Technical Support Engineer, or in a similar role.
Experience with application development, software engineering, or systems integration.
Hands-on experience with programming languages (e.g., VBScript, PowerShell, Batch files) and frameworks.
Qualifications, Preferred
Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent experience.
Experience with Omnissa and Broadcom
Experience with cloud platforms (e.g., Azure).
Knowledge of DevOps practices and tools.
Familiarity with Document Management methodologies (e.g., iManage Suite)
Experience with RESTful APIs and web services.
Certifications in relevant technologies or methodologies.
WORKING CONDITIONS
Requires use of office equipment, such as computers, phones, and copiers.
Requires sitting and computer-related activities for extended periods of time.
Requires occasional lifting up to and exceeding 20 pounds.
Salary & Benefits
Competitive base salary commensurate with experience: $60,000 - $90,000 annually
Posted salary ranges are made in good faith. Winthrop & Weinstine reserves the right to adjust ranges depending on the experience/qualifications of the selected candidate as well as internal and external equity.
Winthrop & Weinstine offers a comprehensive benefits package for all regular full time employees including health insurance, paid parental leave, 401(k), disability, life insurance, paid time off, and voluntary benefits.
Equal Opportunity Employer
Winthrop & Weinstine is an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.