Desktop Support Specialist
Aware, Inc.
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Burlington, MA
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Entry level
Posted April 17, 2026
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Responsibilities
Commitments
Responsibilities
- Provide responsive, high-quality on-site technical support, prioritizing and resolving issues and escalations within defined SLAs
- Configure, deploy, and maintain desktop and laptop systems, including imaging and managing system image libraries
- Maintain and track hardware and software inventory, ensuring accuracy and lifecycle management
- Monitor and optimize endpoint performance, ensuring systems and peripherals operate reliably and efficiently
- Partner with vendors and internal teams (Network, Server, and Applications) to troubleshoot and resolve technical issues
- Support and maintain IT infrastructure spaces, including network closets and server rooms, in coordination with service providers
- Implement system and software upgrades to improve performance and user experience
- Troubleshoot and resolve complex or non-routine technical issues independently
- Communicate clearly and effectively with end users, ensuring a positive support experience
- Assist with office IT needs in the Burlington location, including coordination of equipment and supplies Note: In addition to Essential Functions, the candidate also performs similar work-related duties as assigned.
Commitments
Assist with office IT needs in the Burlington location, including coordination of equipment and supplies Note: In addition to Essential Functions, the candidate also performs similar work-related duties as assigned.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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What still needs stronger evidence
Requirements
- Assist with office IT needs in the Burlington location, including coordination of equipment and supplies Note: In addition to Essential Functions, the candidate also performs similar work-related duties as assigned.
- Bachelor’s degree or equivalent hands-on experience, plus 2+ years of relevant IT support experience
- Strong attention to detail with excellent organizational skills
- Clear written and verbal communication skills, with a customer-focused mindset
- Ability to work independently, prioritize effectively, and meet deadlines and response targets
- Proven ability to build collaborative working relationships across teams
Education
- (Not required) – Bachelor’s degree or equivalent hands-on experience, plus 2+ years of relevant IT support experience
Aware is a global leader in biometrics software products, solutions, and services. We are seeking a Desktop Specialist to join our IT team and play a key role in delivering a seamless technology experience across the organization. In this role, you’ll provide hands-on technical support while also contributing to initiatives that enhance and evolve our IT environment. This is an opportunity to go beyond day-to-day support and have a real impact on how technology enables our business. Essential Job Functions
Provide responsive, high-quality on-site technical support, prioritizing and resolving issues and escalations within defined SLAs
Configure, deploy, and maintain desktop and laptop systems, including imaging and managing system image libraries
Maintain and track hardware and software inventory, ensuring accuracy and lifecycle management
Monitor and optimize endpoint performance, ensuring systems and peripherals operate reliably and efficiently
Partner with vendors and internal teams (Network, Server, and Applications) to troubleshoot and resolve technical issues
Support and maintain IT infrastructure spaces, including network closets and server rooms, in coordination with service providers
Implement system and software upgrades to improve performance and user experience
Troubleshoot and resolve complex or non-routine technical issues independently
Communicate clearly and effectively with end users, ensuring a positive support experience
Assist with office IT needs in the Burlington location, including coordination of equipment and supplies Note: In addition to Essential Functions, the candidate also performs similar work-related duties as assigned. Qualifications and Experience
Bachelor’s degree or equivalent hands-on experience, plus 2+ years of relevant IT support experience
Strong attention to detail with excellent organizational skills
Clear written and verbal communication skills, with a customer-focused mindset
Ability to work independently, prioritize effectively, and meet deadlines and response targets
Proven ability to build collaborative working relationships across teams
Experience supporting Windows environments (desktop and server), macOS, and familiarity with Linux systems Pay Range: $64,000 - $80,000 - $95,000 Aware is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Provide responsive, high-quality on-site technical support, prioritizing and resolving issues and escalations within defined SLAs
Configure, deploy, and maintain desktop and laptop systems, including imaging and managing system image libraries
Maintain and track hardware and software inventory, ensuring accuracy and lifecycle management
Monitor and optimize endpoint performance, ensuring systems and peripherals operate reliably and efficiently
Partner with vendors and internal teams (Network, Server, and Applications) to troubleshoot and resolve technical issues
Support and maintain IT infrastructure spaces, including network closets and server rooms, in coordination with service providers
Implement system and software upgrades to improve performance and user experience
Troubleshoot and resolve complex or non-routine technical issues independently
Communicate clearly and effectively with end users, ensuring a positive support experience
Assist with office IT needs in the Burlington location, including coordination of equipment and supplies Note: In addition to Essential Functions, the candidate also performs similar work-related duties as assigned. Qualifications and Experience
Bachelor’s degree or equivalent hands-on experience, plus 2+ years of relevant IT support experience
Strong attention to detail with excellent organizational skills
Clear written and verbal communication skills, with a customer-focused mindset
Ability to work independently, prioritize effectively, and meet deadlines and response targets
Proven ability to build collaborative working relationships across teams
Experience supporting Windows environments (desktop and server), macOS, and familiarity with Linux systems Pay Range: $64,000 - $80,000 - $95,000 Aware is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.