Senior Systems & Support Engineer

POSITION SUMMARY This role is responsible for supporting and maintaining the organization’s IT environment across end‑user support, infrastructure, virtualization, storage, and networking . The individual will serve as the primary point of contact for IT support , providing hands‑on troubleshooting, infrastructure support, and operational stability across the full IT stack. This is a senior, execution‑focused role that bridges helpdesk and infrastructure, working closely with IT leadership while remaining deeply hands‑on. ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as the primary point of contact for IT support , handling day‑to‑day end‑user issues both onsite and remotely
Provide Tier 1, Tier 2, and limited Tier 3 support across desktops, applications, and connectivity
Support Windows desktops/laptops, mobile devices, printers, and core business applications
Own day‑to‑day support operations while coordinating with vendors or senior resources as needed
Administer and support VMware environments, including:
ESXi hosts, vCenter, VM lifecycle management
Snapshots, patching, performance monitoring, and troubleshooting
HA/DRS and vMotion operations
Support distributed HCI (dHCI) and/or traditional SAN‑based infrastructure
Assist with storage management, datastore provisioning, and performance troubleshooting
Support backup and recovery operations, including monitoring, restores, and testing (Veeam preferred)
Administer and troubleshoot network infrastructure, including:
Routing and switching fundamentals (VLANs, port configuration)
Firewalls, VPNs, and basic network security rules
DNS, DHCP, TCP/IP
Administer Active Directory and Azure AD / Entra ID
Support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and licensing
Assist with endpoint security tooling and access controls
Participate in infrastructure upgrades, maintenance, and operational projects
Maintain clear documentation for systems, procedures, and troubleshooting
Work directly with vendors and service providers when needed
Deliver strong customer service and clear communication to end users and stakeholders REQUIRED EXPERIENCE & QUALIFICATIONS
7–10 years of experience in IT support, systems administration, or infrastructure roles
Proven experience owning end‑user support in a small or lean IT environment
Strong hands‑on experience with VMware virtualization environments
Working knowledge of dHCI and/or SAN‑based storage platforms
Experience with backup and recovery concepts; Veeam exposure preferred
Solid networking experience, including routing, switching, firewalls, and VPNs
Strong knowledge of Windows operating systems and Active Directory
Experience supporting Microsoft 365 in a production environment
Excellent troubleshooting, organizational, and communication skills
Ability to manage competing priorities in a hands‑on, self‑directed role
Strong customer service mindset PREFERRED / NICE TO HAVE
PowerShell scripting and basic automation experience
Exposure to automation to improve operational efficiency and reduce manual effort
Experience managing Microsoft SQL Server at an operational level, including:
Basic administration
Backup and restore support
Troubleshooting and coordination with application teams
Experience supporting hybrid or cloud‑integrated environments
Familiarity with endpoint management tools (e.g., Intune)
Exposure to disaster recovery planning and testing