Field Service Engineer - Liquid Chromatography / Mass Spectrometry

Job Description
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help solve customer problems and a commitment to delivering the highest levels of customer service will build customer success.
As a Field Service Engineer, you will be focused primarily on LC and LCMS products. Prior experience with Agilent LC and LCMS preferred.
Your Role:

You will be responsible for supporting our customers with on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software, and networking products as well as operating systems.
Installs and optimizes hardware/software/network products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repairs.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations that may affect product performance.
Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
Train other field engineers and customers in the solutions.
Territory Coverage :

This position primarily serves the greater San Diego area with occasional travel to Orange County and greater Los Angeles.
You must reside in San Diego County for this role.
No relocation benefits are offered at this time.
25% of the Travel will include overnight and weekend travel as needed.
This position has a remote office, with the expectation that you will visit customer sites daily and be able to travel Monday through Friday throughout the U.S.
Having your own means of transportation for this role is required.
Job Requirements
Must consent to and meet Agilent-approved customer/vendor credentialing requirements to access customer sites. These may include proof of identification, certifications, and compliance with health and safety protocols.
Qualifications

Bachelor’s or Master’s Degree within the science field – e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar. is required, plus
4+ years of experience as a field service engineer or as an end user of LC/LCMS analytical instrumentation.
Candidates with experience with Agilent LC/LCMS instrumentation and software are highly preferred.
Experience with troubleshooting and problem-solving.
Verbal and written communication is clear, respectful, and timely
Must be available to travel up to 25% of the time and should enjoy travelling and visiting customers.
A valid driver's License is required.
Must have your own means of transportation if a company vehicle is not provided.
Candidates MUST live in the greater San Diego area.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least March 27, 2026 or until the job is no longer posted. In the US, this position is eligible for reimbursement for personal vehicle usage.
The full-time equivalent pay range for this position is $46.13 - $72.08/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.
Travel Required:
25% of the Time
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support