Busser/Barback/Barista Gjelina LV

BUSSER/BARBACK/ BARISTA (Floor Support Associate)
GJELINA LAS VEGAS
Hourly Pay Rate: $ Min Wage per hour + Tips (DOE and state)
ABOUT US : We define hospitality as 'warmth to strangers' and believe it has a place in any business and across all positions. We are a group who are interested in creating diverse hospitality experiences - whether a hotel, a pizza slice shop, a grocer, flower shop, home goods store, bakery, or restaurant - we are passionate about it all. Regardless of whether your position is in retail, wholesale, maintenance, driving, events, design, accounting, HR or food & beverage - we enjoy working with people who want to work in an environment that defines hospitality the way we do and are curious to learn more about the different types of businesses we offer.
POSITION SUMMARY: As a team member of the Gjelina Group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, an ability to stay calm within a busy environment, and the ability to multitask and stay organized.
The Floor Support Associate ensures the tables and bar are bussed and cleaned in a timely manner. Provide full operational support during service, maintaining the cleanliness of the venue pre-service, during service, and after service. Set and reset tables in a timely manner, constantly manicuring tables and bar throughout service, clearing tables with efficiency and grace. Assist in fulfilling soft beverage orders, coffee & tea orders. In addition provide full operational support to Expediter, Servers, Managers, Bartenders and to deliver food to guests in a friendly, professional & knowledgeable manner in accordance with all Gjelina standards and procedures.
This role welcomes customers into their establishment. They create and serve hot or cold beverages, often tailored to the customer's preferences as Baristas. Provide consistent quality in the preparation of cold/hot drinks and brewing of coffee and tea. May a times also be the Barback (Bartender Assistant), is responsible for assisting Bartenders to ensure they have everything they need to serve customers efficiently. Their duties include replacing kegs, restocking glasses and other supplies needed to make drinks and maintaining a clean dining space throughout their shift.
General Attributes

To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind.
To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues.
To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
To be motivated and committed, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge in order to improve your performance.
To be flexible, responding quickly and positively to changing environments
To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.
Essential Duties And Responsibilities Other Duties May Be Assigned.

Report for duty on time and ensure you use the time clock to check in and out. Manage your time, including taking rest and meal breaks in compliance with Nevada Labor Law. Keep the Manager informed when you leave the restaurant.
Maintain high standards of appearance and hygiene that include clean clothes up to dress code standards, nails and hair and no heavy perfumes/colognes.
Knowledge of all dishes on the menu, to be able to identify them and to know their ingredients
Adhere to all health, safety, alcohol control and sanitation protocols
Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes
Organize, clean, and maintain all areas of service, especially server stations
Prepare the floor at the opening and closing of each shift; stocking, cleaning, and preparing for service
Clear dishes and glassware from tables; know the proper way to remove a dish, how to carry dishes, and how to reset a table, high-top, bar, lowboy and counter.
Polishing and restocking glassware as needed
Polishing and rolling cutlery as needed
Assist the bartender with stocking and restocking the bar, fulfilling orders, and clearing the bar
Accurately run drinks to tables
Accurately run food to tables
Attend to guest needs at the bar, and all tables on the floor
Communicate clearly with expo and managers to support with service
Understand the floorplan, table numbers, and seat positions of the entire venue
Attend mandatory trainings and pre-shift meetings
Supporting the management team in all aspects of in-house service and events
Organize, clean, and maintain all areas of service
Prepare stations at the opening and closing of each shift; stocking, cleaning, and preparing for service
Clear dishes and glassware from tables; all aspects of dining room/bar; know the proper way to place a dish on a table, how to carry dishes, and how to set each dish
Understand the right of way (guests, counter, and staff)
Communicate clearly with Expo, servers, and both FOH + BOH managers to support service
Performs other duties as assigned by supervisor / manager
Play Barista: knowledge of drip vs espresso.
Prepare and serve coffee and tea beverages that adhere to the company's freshness and quality standards ensuring that they consistently reflect the company's recipe and presentation standards
Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to guests
Actively participate in coffee and tea tastings to further product knowledge and help identify any issues or deficiencies
Educate guests and staff on all coffee and teas carried
Refilling bottles at the bar
Preparing and replenishing garnishes
Collecting and washing empty glassware
Cleaning up messes
Rotates liquor, bottled beer, and wine inventory.
Follows FIFO, first in first out process to keep perishable items fresh, including juices, fruit, wine and beer.
Assist staff or managers with operational service as needed
Requisitions necessary liquor and bar supplies from warehouse according to standards and policies.
Keeps beverage back rooms organized and free of clutter
Cleans all bar surfaces during shift and end of the shift.
Complete all assigned side work pre and post shift
Maintain coffee knowledge on current offerings and confidently and accurately communicate product information
Completes weekly inventory of product according to standards & policies.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum 1-2 years restaurant or related experience (preferred).
Ability to understand and follow written and verbal instructions
Ability to use all relevant items of equipment
Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures
Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner
Ability to keep calm when faced with any unusual situations
Ability to perform the essential functions of the job
Ability to take direction
Ability to work in a team environment
Ability to work calmly and effectively under pressure
Must have problem solving abilities, be self-motivated, and organized
Able to work in a fast-paced environment
Neat, clean, and professional appearance
Willingness to work a flexible schedule, including weekends and nights
Exhibit a sense of urgency
Willingness to work on your feet
Has high level of enthusiasm and self-motivation
Knowledge of proper food handling.
Knowledge and use of kitchen forms/systems.
High School education, diploma (or in process) or GED, preferred.
Certificates & Training

State approved Alcohol Awareness Training / Certificate (TAM Card)
State approved Prevention of Sexual Harassment Training / Certificate
Food Handler Card. Must understand how to abide by the rules of the Department of Health related to Food Service and Employee + Guest Safety
PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the position is regularly required to stand and walk for long periods of time. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 40 pounds. Ability to work with restaurant equipment and dishware (food warmers, ovens, fryers, knives, pots, plates, and pans, etc.). Bending, stooping, reaching, twisting, grasping, pinching, smelling, tasting, reaching/lifting above shoulders in a repetitive manner, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Ability to work with cleaning solutions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described are representative of those the position encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the work environment may be moderate to loud, and surrounding areas may be wet, hot/cold, slippery, or humid.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER: THE GJELINA GROUP HAS CREATED A CLIMATE OF PURPOSEFUL INCLUSION, AN ENVIRONMENT WHERE ALL CAN FEEL AFFIRMED, SAFE, VALUED AND ALLOWED TO THRIVE WITHIN THE COMPANY. WE APPRECIATE AND ACKNOWLEDGE THE DIVERSITY OF HUMANITY, A DIVERSITY WHICH INCLUDES DIFFERENCES, SEX, AGE, RACE, ETHNICITY AND NATIONAL ORIGIN, RANGE OF ABILITIES, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, FINANCIAL MEANS, EDUCATION AND POLITICAL PERSPECTIVE. THESE BELIEFS AND PRACTICES APPLY TO ALL OF OUR BUSINESS ACTIVITIES, INCLUDING DECISIONS FOR CAREER OPPORTUNITIES OR EMPLOYMENT.
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