IT Infrastructure Process Analyst

LHH is seeking an IT Infrastructure Process Analyst to join our client's team in a full-time, on-site position, located in San Diego, CA. This role reports to the IT Infrastructure and Cybersecurity Manager and supports teams by documenting systems, standardizing operational procedures, and strengthening compliance efforts aligned with NIST 800?171 and CMMC. You’ll leverage your senior-level infrastructure expertise to translate real-world infrastructure, security, and compliance workflows into clear diagrams, standards, and runbooks, while breaking larger initiatives into actionable tasks and work packages. The objective is to centralize documentation, planning, and evidence so engineering teams can remain focused on daily operations and project delivery. **Employer is not able to support in visa transfer or sponsorship, or C2C at this time** Salary Expectations and Benefits:
$100,000 - $135,000 + Bonus
401k Match
Medical, Dental, Vision Qualifications:
Required: 7+ years in IT operations, infrastructure, systems administration, or related roles (network, endpoint, identity, or cloud admin) with strong infrastructure and architecture experience.
Required: 6+ years of experience documenting IT systems and processes (runbooks, SOPs, diagrams, standards, process mapping).
Required: Exposure to NIST 800171 / CMMC or similar frameworks (ISO 27001, SOC 2, etc.). Candidates must be able to speak to this experience.
Required : Strong technical writing skills for policies, standards, SOPs, runbooks, and how-to guides.
Required: Strong process-mapping and diagramming skills (Visio, Miro, etc.).
Required: Ability to translate abstract compliance requirements into concrete scope, documentation, and work plans.
Required: Solid understanding of SaaS-first operations and tools such as: Microsoft 365 / Entra ID, Endpoint management (Intune or similar), Identity and access (Okta, Entra), Basic networking (VLANs, firewalls, VPN, DNS, DHCP).
Required: Comfortable collaborating with infrastructure engineers, cybersecurity analysts, IT PMs, and external consultants.
Nice to Haves:
Direct experience supporting CMMC Level 2 or NIST 800-171 programs (control mapping, evidence collection, SSP/POA&M work).
Experience with ITSM and Project Management platforms such as Freshservice and Asana.
Experience with monitoring/observability tools (Azure Monitor, Meraki alerting/webhooks, or similar).
Certifications such as Security+, ITIL Foundation, or CMMC-focused training.
Strong organization, follow-through, and attention to detail; treats documentation and standards as core deliverables, not side tasks. Responsibilities:
Document current-state infrastructure, security, and operational workflows in collaboration with infra, cyber, and project teams.
Create process flowcharts, workflows, diagrams, and high-level architecture visuals
Develop and maintain standards, runbooks, and playbooks for alerts, maintenance, and routine infra operations.
Translate CMMC / NIST 800-171 requirements into concrete infra-activities (patching, access, monitoring, baselines, logging).
Maintain and improve SSP, POA&M, and evidence libraries tied to real workflows, tickets, configs, and reports.
Normalize partner gap assessments into company structure (owners, Freshservice/Asana alignment, quick wins vs heavy lifts).
Work with infra leadership to break initiatives into sequenced tasks with clear owners and dependencies.
Coordinate project documentation, meeting notes, and follow-ups so engineers can focus on execution.
Perform low to medium-complexity configuration updates in SaaS/infra tools under guidance (Intune, M365, Okta/Entra, monitoring thresholds).
Participate in ticket triage and support activities where outcomes improve documentation, standards, or workflows.
Facilitate working sessions to extract tribal knowledge, confirm current practices, and align on standard workflows and definitions. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance