Field Service Technician
Pregis
•
Minneapolis, MN
0
0
0
0
Not Applicable
Posted April 17, 2026
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Responsibilities
Commitments
Responsibilities
- Deliver in-field support and optimize material delivery systems.
- Implement comprehensive preventive maintenance schedules, including machine tracking and monitoring of equipment and material utilization.
- Conduct hands-on demonstrations of Pregis systems and delivered end-user training on operational procedures and preventative maintenance.
- Troubleshot film, consumable, and machinery issues while generating detailed quality control reports.
- Ensure timely and thorough completion of all service-related documentation
- Perform thorough system inspections and advises clients on proactive measures to reduce unplanned outages and maintain workflow continuity.
- Functions as the primary technical resource for assigned products, providing expert-level troubleshooting and maintaining up-to-date knowledge of product operations and applications.
- Maintains accuracy and completeness in the preparation of all required documentation.
- Maintains inventory control for parts and tools and ensures thorough documentation and reporting of completed service work.
- Executes debugging and correction of operating procedures and mentors others in troubleshooting methodologies.
- Coordinates and facilitates field testing of new products, updates, and change orders, analyzing equipment performance and delivering comprehensive reports and documentation.
- Maintains precise and current records for all co-managed parts and tool inventories.
- Consistently adheres to full compliance with established financial and operational policies and procedures.
- Available to travel upon request to provide support at other service locations across North America.
- Supports and develops Field Services staff through problem-solving collaboration and may oversee assigned customer or account portfolios.
Commitments
Job Location
Fully remote and based out of your assigned Territory or Regional area.
Daily local travel Monday to Friday to customer sites.
Overtime as required.
Available to travel upon request to provide support at other service locations across North America.
A clean driving record is required (company car is provided)
Availability to travel daily Monday to Friday within an assigned territory
Ability to occasionally lift or move up to 50 lbs
Walking extended distances
Standing for extended times up to 75% of the day
This role requires up to 50% travel
Not Met Priorities
What still needs stronger evidence
Requirements
- At least 5 years of related experience and/or training (preferred)
- Mechanical assembly skills and ability to read blueprints/manuals/electrical schematics
- Strong mechanical troubleshooting, calibration, and maintenance skills and some electrical aptitude
- Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels
- Ability to work successfully with little to no direct supervision
- Effective time management and cost control skills
- A clean driving record is required (company car is provided)
- Availability to travel daily Monday to Friday within an assigned territory
- Ability to occasionally lift or move up to 50 lbs
- Familiarity with Microsoft Office applications.
- Walking extended distances
- Standing for extended times up to 75% of the day
- This role requires up to 50% travel
Education
- (Not required) – Associate’s degree or equivalent from 2-year college (preferred)
We're Not Just in the Packaging Business–We're in the "Wow" Business
Pregis is Hiring!
Why Join Pregis?
Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA.
Job Summary
Reporting to the Field Services Manager, the Field Service Technician’s primary function is the installation, repair, maintenance and management of both Pregis Packaging and Sharp Systems/Equipment, with predominate focus on Pregis Packaging equipment. In addition to assisting with the equipment needs of their customers, it is the responsibility of Pregis Field Service Technicians to effectively communicate with Pregis Systems Administrators, Regional and Account Managers, and customers about technical and non-technical information regarding their equipment.
Job Location
Fully remote and based out of your assigned Territory or Regional area. Daily local travel Monday to Friday to customer sites. Overtime as required.
Job Responsibilities
Deliver in-field support and optimize material delivery systems.
Implement comprehensive preventive maintenance schedules, including machine tracking and monitoring of equipment and material utilization.
Conduct hands-on demonstrations of Pregis systems and delivered end-user training on operational procedures and preventative maintenance.
Troubleshot film, consumable, and machinery issues while generating detailed quality control reports.
Ensure timely and thorough completion of all service-related documentation
Perform thorough system inspections and advises clients on proactive measures to reduce unplanned outages and maintain workflow continuity.
Functions as the primary technical resource for assigned products, providing expert-level troubleshooting and maintaining up-to-date knowledge of product operations and applications.
Maintains accuracy and completeness in the preparation of all required documentation.
Maintains inventory control for parts and tools and ensures thorough documentation and reporting of completed service work.
Executes debugging and correction of operating procedures and mentors others in troubleshooting methodologies.
Coordinates and facilitates field testing of new products, updates, and change orders, analyzing equipment performance and delivering comprehensive reports and documentation.
Maintains precise and current records for all co-managed parts and tool inventories.
Consistently adheres to full compliance with established financial and operational policies and procedures.
Available to travel upon request to provide support at other service locations across North America.
Supports and develops Field Services staff through problem-solving collaboration and may oversee assigned customer or account portfolios.
Experience And Skills
Associate’s degree or equivalent from 2-year college (preferred)
At least 5 years of related experience and/or training (preferred)
Mechanical assembly skills and ability to read blueprints/manuals/electrical schematics
Strong mechanical troubleshooting, calibration, and maintenance skills and some electrical aptitude
Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels
Ability to work successfully with little to no direct supervision
Effective time management and cost control skills
A clean driving record is required (company car is provided)
Availability to travel daily Monday to Friday within an assigned territory
Ability to occasionally lift or move up to 50 lbs
Familiarity with Microsoft Office applications.
Walking extended distances
Standing for extended times up to 75% of the day
This role requires up to 50% travel
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of Pregis’ total compensation package. The base pay range for this role is estimated to be $60-$70K + Bonus.
Compensation details listed in US job postings reflect base salary only and do not include benefits. Learn more about Benefits at Pregis.
#SYS1
Diversity and Inclusion
We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.
Affirmative Action/EEO Statement/Inclusion
We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis’ culture and achievements.
Visit us at www.pregis.com for more information about Pregis LLC.
Pregis is Hiring!
Why Join Pregis?
Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA.
Job Summary
Reporting to the Field Services Manager, the Field Service Technician’s primary function is the installation, repair, maintenance and management of both Pregis Packaging and Sharp Systems/Equipment, with predominate focus on Pregis Packaging equipment. In addition to assisting with the equipment needs of their customers, it is the responsibility of Pregis Field Service Technicians to effectively communicate with Pregis Systems Administrators, Regional and Account Managers, and customers about technical and non-technical information regarding their equipment.
Job Location
Fully remote and based out of your assigned Territory or Regional area. Daily local travel Monday to Friday to customer sites. Overtime as required.
Job Responsibilities
Deliver in-field support and optimize material delivery systems.
Implement comprehensive preventive maintenance schedules, including machine tracking and monitoring of equipment and material utilization.
Conduct hands-on demonstrations of Pregis systems and delivered end-user training on operational procedures and preventative maintenance.
Troubleshot film, consumable, and machinery issues while generating detailed quality control reports.
Ensure timely and thorough completion of all service-related documentation
Perform thorough system inspections and advises clients on proactive measures to reduce unplanned outages and maintain workflow continuity.
Functions as the primary technical resource for assigned products, providing expert-level troubleshooting and maintaining up-to-date knowledge of product operations and applications.
Maintains accuracy and completeness in the preparation of all required documentation.
Maintains inventory control for parts and tools and ensures thorough documentation and reporting of completed service work.
Executes debugging and correction of operating procedures and mentors others in troubleshooting methodologies.
Coordinates and facilitates field testing of new products, updates, and change orders, analyzing equipment performance and delivering comprehensive reports and documentation.
Maintains precise and current records for all co-managed parts and tool inventories.
Consistently adheres to full compliance with established financial and operational policies and procedures.
Available to travel upon request to provide support at other service locations across North America.
Supports and develops Field Services staff through problem-solving collaboration and may oversee assigned customer or account portfolios.
Experience And Skills
Associate’s degree or equivalent from 2-year college (preferred)
At least 5 years of related experience and/or training (preferred)
Mechanical assembly skills and ability to read blueprints/manuals/electrical schematics
Strong mechanical troubleshooting, calibration, and maintenance skills and some electrical aptitude
Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels
Ability to work successfully with little to no direct supervision
Effective time management and cost control skills
A clean driving record is required (company car is provided)
Availability to travel daily Monday to Friday within an assigned territory
Ability to occasionally lift or move up to 50 lbs
Familiarity with Microsoft Office applications.
Walking extended distances
Standing for extended times up to 75% of the day
This role requires up to 50% travel
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of Pregis’ total compensation package. The base pay range for this role is estimated to be $60-$70K + Bonus.
Compensation details listed in US job postings reflect base salary only and do not include benefits. Learn more about Benefits at Pregis.
#SYS1
Diversity and Inclusion
We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.
Affirmative Action/EEO Statement/Inclusion
We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis’ culture and achievements.
Visit us at www.pregis.com for more information about Pregis LLC.