Owner Services Account Manager

Brief Description
Title: Owner Services Account Manager
Location: Fishers, IN
Reports to: EVP of Owner Services
The Company
At Jet Access: We elevate quality of life.
Expect it all at Jet Access and our family of companies that provide premier private air travel, charter, aircraft management, sales, maintenance, flight training, airport operation and management.
As a family-owned, professionally operated, and EOS-managed company, we are committed to growth and operational excellence. With private ownership and an employee-centric, values-driven approach, we move fast, care deeply, and act with purpose.
Our people are not just part of our culture—they help define it. Together, we're building something exceptional: a place where doing the right thing, taking care of each other, and delivering for our clients is more than a motto—it's how we work.
Our five core values aren't just words on a wall – they are lived principles that guide every decision we make: Safety First, Do the Right Thing for the Long Term, Take Care of Each Other, Relationships Matter, and Maintain Positivity.
Expect a safe, positive, fast paced, and growth-oriented environment.

Expect a culture focused on the wellbeing and happiness of our Team Members and their families.
Expect to work with a diverse and talented group of aviation professionals.
Expect your voice to be heard.
Expect to matter.
Your future success is our priority - Expect it all .
Perks And Benefits
Our commitment to "Take Care of Each Other" shows up in everything we offer: generous benefits, competitive wages, paid vacation and holidays, excellent training programs, and discounted flight training. You'll join a tight-knit family where leadership is compassionate, transparent, and empowers you to achieve success—both for the business and your personal growth.
Job Summary
As Owner Services Account Manager at Jet Access, you will serve as the trusted advisor and primary relationship manager for our elite aircraft owners, delivering exceptional service experiences that exceed the expectations of ultra-high-net-worth individuals. This role combines strategic account management with operational excellence, ensuring seamless coordination across all departments while maintaining the highest standards of discretion and professionalism. You'll champion the owner's perspective throughout our organization, driving continuous improvement in service delivery while building enduring relationships based on trust, responsiveness, and unparalleled attention to detail.
Core Schedule

Days: Monday through Friday (In-Office)
Evening/weekend hours may be required for owner needs and operational coordination as well as various events and initiatives
Compensation

Base Salary Range: $75,000 – $95,000 (annualized), paid bi-weekly
Variable compensation opportunities through Owner Services Variable Compensation Structure, paid quarterly, based on client retention and aircraft performance
Total Target Cash Compensation: $75,000 – $130,000+ based on portfolio and individual performance
This position is classified as FLSA Exempt
Day In The Life
As the Owner Services Account Manager at Jet Access, you'll deliver world-class service experiences while serving as the trusted advisor to our most valued clients. Here's what your role encompasses:
Owner Relationship Management & Retention

Serve as the trusted advisor and primary point of contact for assigned aircraft owners
Build strong, enduring relationships based on trust, responsiveness, and discretion
Conduct regular strategic planning reviews with owners to present operational performance, budgets, and service updates
Proactively identify and resolve concerns, ensuring a consistently positive ownership experience
Maintain detailed knowledge of each owner's preferences, priorities, and unique requirements
Service Delivery & Experience

Champion the owner's perspective across the organization, ensuring expectations are met or exceeded
Partner with scheduling, operations, and maintenance teams to deliver a seamless day-to-day experience
Coordinate special requests, bespoke services, and high-touch interactions tailored to UHNW clients
Monitor service quality and follow up to ensure every detail aligns with the owner's expectations
Act as advocate for owners in resolving any service issues or operational challenges
Financial Transparency & Oversight

Oversee the preparation and delivery of monthly owner statements, explaining charges and variances clearly
Support owners in budgeting and financial planning for their aircraft operations
Provide data-driven insights to help owners make informed decisions about cost efficiency and asset optimization
Work closely with accounting to ensure accurate and timely billing processes
Present financial information in clear, accessible formats for owner review and decision-making
Operational Support & Coordination

Ensure aircraft schedules, maintenance events, and regulatory requirements are strategically planned to meet owners objectives
Provide prompt and proactive communication to owners, ensuring expectations are clearly explained and properly documented
Act as the bridge between owners and internal teams to resolve conflicts or competing priorities
Maintain accurate records of all owner interactions, preferences, and service requirements, utilizing company tools and systems
Coordinate and lead cross functional project teams to ensure unified service delivery
Continuous Improvement

Gather and analyze owner feedback to recommend service enhancements
Collaborate with leadership and peers on new programs, technology, and processes that elevate the ownership experience
Stay current on business aviation trends, regulatory changes, and best practices to advise owners effectively
Participate in professional development opportunities and industry networking events to enhance expertise and build valuable connections
Complete special projects and initiatives as needed, embracing opportunities to contribute to Jet Access's continued growth and success
Through every interaction, you'll embody our core values of building meaningful relationships and doing the right thing for the long term, ensuring our owners receive the exceptional service experience that defines the Jet Access difference.
What Will Make You Successful
Required Skills & Experience:

Bachelor's degree in Business, Aviation Management, or related field preferred; equivalent experience considered
3-6 years of experience in business aviation, luxury services, or high-touch client relationship management
Demonstrated track record of managing high-value client relationships with discretion and professionalism
Financial literacy with experience reviewing budgets, invoices, and operational reports
Exceptional written and verbal communication skills with the ability to simplify complex topics for clients
Strong presentation skills in development and delivery to small and large groups
Effective decision maker and problem solver with ability to analyze information and evaluate results
Strong organizational skills with the ability to manage multiple owner accounts simultaneously
Tenacious self-starter with a mature outlook and proven ability to operate independently
Professional demeanor appropriate for interactions with ultra-high-net-worth individuals
Must pass background checks and pre-employment screening
Commitment to Jet Access's core values of safety, excellence, and positive culture
Additional Qualities That Will Make You Successful

Experience in 135 Charter operations, aircraft management, or private aviation services
Familiarity with FAA Part 91/135 operations and regulatory requirements
Understanding of aircraft ownership structures and operational complexities
Experience with aviation management software and CRM systems
Previous experience serving ultra-high-net-worth clients or luxury service environments
Knowledge of business aviation industry trends and best practices
Advanced analytical skills with ability to interpret operational and financial data
Exceptional attention to detail with focus on service excellence
Ability to maintain confidentiality when handling sensitive client information
Strong problem-solving abilities with proactive approach to anticipating client needs
High level experience managing complex internal projects and keeping teams aligned
Skilled in conflict resolution and de-escalation techniques to maintain positive relationships
Experience coordinating with multiple departments to deliver unified service experiences
Passion for aviation and dedication to delivering premium service experiences
Jet Access Group and affiliated companies are an Equal Opportunity Employer committed to diversity and inclusion in our workplace. Employment decisions are based solely on the qualifications and merit of the individual candidate and needs of the business, without discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.