As a North American distributor of LVL Technologies, we offer advanced sample storage solutions to minimize handling times and reduce errors.
Additionally, we partner with Isohelix for saliva and microbiome collection products to streamline sample collection, preservation, and isolation.
AutoGen is committed to advancing the business of science through customized workflows and flexible extraction services.
The individual in this role will provide technical support to customers, troubleshoot and resolve issues with DNA/RNA extraction workflows, and assist in product demonstrations and training.
Day-to-day responsibilities include analytical problem-solving, offering top-tier customer service, and facilitating seamless operations for labs utilizing AutoGen’s instruments and consumables.
Commitments
Role Description This is a full-time, on-site role based in Holliston, MA, for a Scientific Technical Specialist.Ability to collaborate effectively within a team and work independently as neededWillingness to work on-site in Holliston, MA, and travel to customer sites
Not Met Priorities
What still needs stronger evidence
Requirements
Excellent Communication Skills to provide clear guidance and training to customers
Proficiency in Troubleshooting and resolving technical issues efficiently
Experience in Technical Support and Customer Service to ensure client satisfaction
Relevant educational background or industry experience in life sciences or a related field
Ability to collaborate effectively within a team and work independently as needed
Willingness to work on-site in Holliston, MA, and travel to customer sites
Preferred Skills
Relevant educational background or industry experience in life sciences or a related field
Education
(Not required)
– Scientific or Biomedical Engineering Degree
(Not required)
– Relevant educational background or industry experience in life sciences or a related field
Company Description AutoGen specializes in providing expert DNA and RNA extraction solutions for laboratories of all scales, including both automated instruments and consumable kits. Our services and products support biobanks, universities, contract research organizations, and diagnostic centers to optimize throughput, accuracy, and efficiency in nucleic acid processing. As a North American distributor of LVL Technologies, we offer advanced sample storage solutions to minimize handling times and reduce errors. Additionally, we partner with Isohelix for saliva and microbiome collection products to streamline sample collection, preservation, and isolation. AutoGen is committed to advancing the business of science through customized workflows and flexible extraction services. Role Description This is a full-time, on-site role based in Holliston, MA, for a Scientific Technical Specialist. The individual in this role will provide technical support to customers, troubleshoot and resolve issues with DNA/RNA extraction workflows, and assist in product demonstrations and training. Day-to-day responsibilities include analytical problem-solving, offering top-tier customer service, and facilitating seamless operations for labs utilizing AutoGen’s instruments and consumables. Qualifications Scientific or Biomedical Engineering Degree Excellent Communication Skills to provide clear guidance and training to customers Proficiency in Troubleshooting and resolving technical issues efficiently Experience in Technical Support and Customer Service to ensure client satisfaction Relevant educational background or industry experience in life sciences or a related field Ability to collaborate effectively within a team and work independently as needed Willingness to work on-site in Holliston, MA, and travel to customer sites
AutoGen, Inc.
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Holliston, MA