Director of Product Operations

DIRECTOR OF SUPPLY CHAIN AND PHYSICAL PRODUCT FULFILLMENT Physical Products · Supply Chain · Quality · Global Distribution Reports to: Senior Management Location: Salt Lake City, UT Travel: Up to 20% – Global Type: Full-Time About Energy4Life Energy4Life is a physics-first health technology company that is a pioneering force in bioenergetics, bio-informational wellness, and mind-body health. Our mission is to restore human health by measuring, managing, and mastering energy & emotions. We have a 20-year foundation of research, patents, and the world’s largest bioenergetic practitioner network. We combine cutting-edge technology with multimedia education, including internationally acclaimed films, online courses, and a vibrant social network—all designed to support a purpose-filled life. We are scaling intentionally, launching new products, expanding B2B and B2C channels, and building a world-class sales team to match our world-changing technology. THE OPPORTUNITY This is a rare, high-impact role where you will own all aspects of physical product fulfilment — from overseeing design refinements, to ensuring manufacturing is optimized, to closely managing supply chain operations and quality assurance. The majority of our clients are in North America, Australia, Europe – however, we are looking to expand beyond these boundaries. Our product portfolio is unlike any other: infoceuticals, a next-generation AI-powered wearable device, and a cutting-edge medical device. We are looking for someone who can hold the big picture while obsessing over the details. This is a hands-on, travel-ready, move-fast role in a company where every decision carries real weight. The description below defines the scope of the position – however, the primary focus of this role is to ensure that we have the right product in the right place at the right time - matching the availability of high quality products to the demand of our customers at an optimized cost. WHAT YOU WILL OWN Physical Product Optimization & Manufacturing
When necessary, select and manage external partners to define and manage design upgrades across all physical product lines.
Translate design upgrades or improvements (as required) into precise manufacturing specifications.
Lead implementation with contract manufacturers — communicating changes clearly, verifying execution, and holding partners accountable.
Negotiate and manage the terms of the manufacturing / supplier contracts.
Travel to the manufacturer site in Asia when required to conduct hands-on reviews, resolve issues in real time, and ensure outputs meet our standards.
Consolidate infoceutical production in the U.S..
Create forecasts and manage component supply with the manufacturer to ensure balance in supply and demand. Supply Chain & Distribution
Own end-to-end supply chain operations: sourcing, procurement, inventory planning, inbound logistics, and replenishment.
Manage and optimize global distribution to customers across the USA, Australia, Europe, and other international markets.
Build resilience into the supply chain — identifying risks, qualifying alternate suppliers, and developing contingency plans.
Negotiate and manage relationships with logistics partners, to ensure on-time delivery at competitive cost.
Continuously monitor and improve lead times, landed costs, and customer delivery performance metrics. Quality Control & Regulatory Compliance
Establish and enforce rigorous quality management systems (QMS) across all product lines
Own the company's regulatory compliance across products.
Maintain Design History Files (DHF), Device History Records (DHR), and Device Master Records (DMR) to required standards.
Oversee quality control
Investigate and resolve non-conformances, customer complaints, and field failures with urgency, thoroughness, and full root-cause discipline.
Prepare for and manage regulatory audits,
Stay ahead of evolving regulatory requirements across the USA, EU, Australia, and other markets — proactively adapting processes and documentation before requirements change. Software & AI Coordination (Wearable Device)
Serve as the primary bridge between the physical hardware roadmap and the software/AI development team for the wearable device.
Coordinate hardware/firmware release schedules with software feature releases to ensure aligned, on-time product launches.
Understand technical software architecture at a sufficient level to anticipate hardware implications and flag cross-functional risks early.
Manage the logistics of firmware updates, device provisioning, and product configuration at scale. WHO YOU ARE Essential Qualities
An analytical powerhouse — you synthesise complex, multi-variable problems quickly and make decisions with clarity and confidence.
A big-picture thinker who never loses sight of the details that matter.
Entrepreneurial to the core — you thrive in fast-moving environments, adapt without complaint, and treat ambiguity as opportunity.
Relentlessly quality-focused — you hold the line on standards even when it is inconvenient or costly.
A natural owner — you do not wait to be told; you see a gap, take responsibility, and close it.
Excellent communicator and cross-functional collaborator — equally fluent with engineers, manufacturers, logistics partners, and senior leadership.
Willing and able to travel internationally — up to approximately 30% of the time, including visits to manufacturing sites in Asia, Europe, or elsewhere. EXPERIENCE & QUALIFICATIONS Required
8+ years in product operations, supply chain, or physical product management, with end-to-end ownership of hardware products.
Demonstrated experience managing contract manufacturers — writing specs, conducting audits, driving yield and quality improvements.
Proven track record managing international supply chains and global distribution, including trade compliance and cross-border logistics.
Hands-on experience preparing or supporting regulatory submissions (FDA 510(k), CE Technical File, or equivalent) and managing regulatory audits.
Experience working at or alongside a hardware/software product — ability to coordinate across engineering disciplines.
Exceptional analytical and data skills — comfortable building models, tracking KPIs, and driving decisions from data. Highly Desirable
Background in consumer electronics or wearable technology hardware operations.
Familiarity with AI-integrated or firmware-dependent hardware products and associated regulatory considerations (e.g., FDA Software as a Medical Device guidance, SaMD).
Experience scaling physical product operations in a high-growth startup or scale-up environment.
Exposure to the wellness, health technology, bioscience, or nutraceutical/supplement sectors. To apply, please submit your CV and a brief cover letter outlining your most relevant experience.