Manager, Global Strategy & Planning - CommOps
Uber
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San Francisco, CA
0
0
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Not Applicable
Posted March 17, 2026
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Responsibilities
Responsibilities
- Help design and launch global CommOps strategies for customer support, including running analysis and developing strategic insights into region- and function-spanning projects that enable Uber Leadership's decision-making
- Help identify opportunities in our processes and operating models, and support strategic projects aimed at making improvements with global impact
- Scope new opportunities across verticals & industries, performing a broad range of quantitative and qualitative analysis
- Develop executive-level communications and presentations for Uber's leadership to drive key stakeholder alignment and communicate how projects and recommendations are connected to larger customer support goals
- Provide thought leadership on problems without precedent by setting strategic priorities, aligning the vision, and sharing best practices
- Design and lead collaborative working models with other teams across CommOps and Uber
Not Met Priorities
What still needs stronger evidence
Requirements
- Minimum 5 years of work experience, with at least 2 years of corporate strategy, investment banking, or strategy / operations consulting experience
- Experience in communicating with and presenting to senior leaders
- Experience collaborating and influencing others in a cross-functional team environment
Preferred Skills
- MBA, Master's degree in Economics, Business, Finance, or other quantitative fields
- 6 years of experience in strategy consulting or investment banking, or 7 years in corporate strategy
- Critical thinking / ability to understand strategic business drivers across disparate businesses
- Autonomous thinker / worker with ability to independently drive projects from scope to delivery with a self-driven and disciplined approach
- Highly structured, organized, and detail oriented approach to work
- Demonstrated ability to own and execute on multiple major strategic projects / programs simultaneously
- Advanced Excel / data analysis skills with demonstrated experience building financial / economic / analytical models, both high-level and detailed
- Advanced PowerPoint / presentation skills with demonstrated experience crafting executive-ready material (presentations, recommendations) and working closely with senior leaders
Education
- (Not required) – Bachelor's degree
- (Not required) – MBA, Master's degree in Economics, Business, Finance, or other quantitative fields
About The Role
The Manager, Global Strategy & Planning, will deliver high priority strategy projects across the Community Operations organization, which is responsible for providing customer care globally. Based in San Francisco but working with teams around the world, this role will apply expert project and stakeholder management skills to execute complex global, cross-functional projects to materially improve Uber's operations.
In this role, you will support leadership with company-wide decision-making through your critical thinking, strategic mindset, and data-driven approach. You should have excellent problem-solving, time-management, cross-functional leadership, and written communication skills coupled with the ability to clearly and compellingly articulate and present complex information to stakeholders at all levels of the business.
What You Will Do
Help design and launch global CommOps strategies for customer support, including running analysis and developing strategic insights into region- and function-spanning projects that enable Uber Leadership's decision-making
Help identify opportunities in our processes and operating models, and support strategic projects aimed at making improvements with global impact
Scope new opportunities across verticals & industries, performing a broad range of quantitative and qualitative analysis
Develop executive-level communications and presentations for Uber's leadership to drive key stakeholder alignment and communicate how projects and recommendations are connected to larger customer support goals
Provide thought leadership on problems without precedent by setting strategic priorities, aligning the vision, and sharing best practices
Design and lead collaborative working models with other teams across CommOps and Uber
Basic Qualifications
Bachelor's degree
Minimum 5 years of work experience, with at least 2 years of corporate strategy, investment banking, or strategy / operations consulting experience
Experience in communicating with and presenting to senior leaders
Experience collaborating and influencing others in a cross-functional team environment
Preferred Qualifications
MBA, Master's degree in Economics, Business, Finance, or other quantitative fields
6 years of experience in strategy consulting or investment banking, or 7 years in corporate strategy
Critical thinking / ability to understand strategic business drivers across disparate businesses
Autonomous thinker / worker with ability to independently drive projects from scope to delivery with a self-driven and disciplined approach
Highly structured, organized, and detail oriented approach to work
Demonstrated ability to own and execute on multiple major strategic projects / programs simultaneously
Advanced Excel / data analysis skills with demonstrated experience building financial / economic / analytical models, both high-level and detailed
Advanced PowerPoint / presentation skills with demonstrated experience crafting executive-ready material (presentations, recommendations) and working closely with senior leaders
For San Francisco, CA-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For San Francisco, CA-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
The Manager, Global Strategy & Planning, will deliver high priority strategy projects across the Community Operations organization, which is responsible for providing customer care globally. Based in San Francisco but working with teams around the world, this role will apply expert project and stakeholder management skills to execute complex global, cross-functional projects to materially improve Uber's operations.
In this role, you will support leadership with company-wide decision-making through your critical thinking, strategic mindset, and data-driven approach. You should have excellent problem-solving, time-management, cross-functional leadership, and written communication skills coupled with the ability to clearly and compellingly articulate and present complex information to stakeholders at all levels of the business.
What You Will Do
Help design and launch global CommOps strategies for customer support, including running analysis and developing strategic insights into region- and function-spanning projects that enable Uber Leadership's decision-making
Help identify opportunities in our processes and operating models, and support strategic projects aimed at making improvements with global impact
Scope new opportunities across verticals & industries, performing a broad range of quantitative and qualitative analysis
Develop executive-level communications and presentations for Uber's leadership to drive key stakeholder alignment and communicate how projects and recommendations are connected to larger customer support goals
Provide thought leadership on problems without precedent by setting strategic priorities, aligning the vision, and sharing best practices
Design and lead collaborative working models with other teams across CommOps and Uber
Basic Qualifications
Bachelor's degree
Minimum 5 years of work experience, with at least 2 years of corporate strategy, investment banking, or strategy / operations consulting experience
Experience in communicating with and presenting to senior leaders
Experience collaborating and influencing others in a cross-functional team environment
Preferred Qualifications
MBA, Master's degree in Economics, Business, Finance, or other quantitative fields
6 years of experience in strategy consulting or investment banking, or 7 years in corporate strategy
Critical thinking / ability to understand strategic business drivers across disparate businesses
Autonomous thinker / worker with ability to independently drive projects from scope to delivery with a self-driven and disciplined approach
Highly structured, organized, and detail oriented approach to work
Demonstrated ability to own and execute on multiple major strategic projects / programs simultaneously
Advanced Excel / data analysis skills with demonstrated experience building financial / economic / analytical models, both high-level and detailed
Advanced PowerPoint / presentation skills with demonstrated experience crafting executive-ready material (presentations, recommendations) and working closely with senior leaders
For San Francisco, CA-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For San Francisco, CA-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.