Front Desk Patient Services Representative
Master Center for Addiction Medicine
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Richmond, VA
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Entry level
Posted April 17, 2026
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Responsibilities
Commitments
Responsibilities
- We are seeking a Front Desk Patient Services Representative to work reception duties at our Richmond office.
- Answering and responding to phone calls
- Referring new patients to intake
- Scheduling and confirming appointments
- Verify Insurance and enter structured data
- Scanning documents to patient’s medical records
- Checking patients in and out
- Collecting co-pays, deductibles, co insurances, and past due balances
- Providing excellent customer service to patients, employees, and vendors MINIMUM QUALIFICATIONS: 1 year of customer service experience SKILLS AND BEHAVIORS:
- Medical office experience
- Experience on the phone with customers
Commitments
We are seeking a Front Desk Patient Services Representative to work reception duties at our Richmond office.
Please do not contact the office directly!
We are conducting all hiring activities through our ATS and the associated email account.
Thank you.
Job Type: Full-time Location: Richmond, VA 23227 Please do not contact the office directly!
We are conducting all hiring activities through our ATS and the associated email account.
Thank you.
At Master Center for Addiction Medicine, we transform the lives of our patients.
We transform the model of care for the addiction treatment industry.
And we are transforming the landscape of addiction treatment through innovation and growth.
Not Met Priorities
What still needs stronger evidence
Requirements
- Providing excellent customer service to patients, employees, and vendors MINIMUM QUALIFICATIONS: 1 year of customer service experience SKILLS AND BEHAVIORS:
- Medical office experience
- Customer service experience
- Experience on the phone with customers
- Experience using an EMR
- Office management experience
Preferred Skills
- Experience using an EMR
Become a member of our collaborative team of caring and compassionate professionals at Master Center for Addiction Medicine and you will be joining the field of comprehensive outpatient addiction medicine treatment, one of the fastest growing fields of medicine today. Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment center based in Richmond, Virginia. We are growing and opening new locations and we are looking for talented individuals to grow our team, as well! Our approach to addiction is comprehensive, evidence-based and individualized drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring and peer support services. Our aim is not just to treat patients but to heal them – by helping each one find his or her way to lifelong recovery. We are seeking a Front Desk Patient Services Representative to work reception duties at our Richmond office. FRONT DESK DUTIES AND RESPONSIBILITIES:
Answering and responding to phone calls
Referring new patients to intake
Scheduling and confirming appointments
Verify Insurance and enter structured data
Scanning documents to patient’s medical records
Checking patients in and out
Collecting co-pays, deductibles, co insurances, and past due balances
Providing excellent customer service to patients, employees, and vendors MINIMUM QUALIFICATIONS: 1 year of customer service experience SKILLS AND BEHAVIORS:
Medical office experience
Customer service experience
Experience on the phone with customers
Experience using an EMR
Office management experience
Experience using computers and software A comprehensive benefits package is offered to full-time employees. Please do not contact the office directly! We are conducting all hiring activities through our ATS and the associated email account. Thank you. Job Type: Full-time Location: Richmond, VA 23227 Please do not contact the office directly! We are conducting all hiring activities through our ATS and the associated email account. Thank you. At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!
Answering and responding to phone calls
Referring new patients to intake
Scheduling and confirming appointments
Verify Insurance and enter structured data
Scanning documents to patient’s medical records
Checking patients in and out
Collecting co-pays, deductibles, co insurances, and past due balances
Providing excellent customer service to patients, employees, and vendors MINIMUM QUALIFICATIONS: 1 year of customer service experience SKILLS AND BEHAVIORS:
Medical office experience
Customer service experience
Experience on the phone with customers
Experience using an EMR
Office management experience
Experience using computers and software A comprehensive benefits package is offered to full-time employees. Please do not contact the office directly! We are conducting all hiring activities through our ATS and the associated email account. Thank you. Job Type: Full-time Location: Richmond, VA 23227 Please do not contact the office directly! We are conducting all hiring activities through our ATS and the associated email account. Thank you. At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!