Engineer

Tata Consultancy Services • Cary, NC

Not Applicable Posted April 17, 2026 Job link

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Responsibilities

Commitments

Responsibilities

Strong experience in building , maintaining and administering windows desktop.
Proficient in optimizing performance of desktops and user experience
Strong in Group policies and configuring and simplifying them
Experienced in Microsoft Modern workspace management capabilities – levering Intune, Auto Pilot, desktop anlaytics etc.
Strong skillset in scripting, powershell etc.
Experienced in Break fix laptop/Desktop issues remotely.
Provide Remote support coverage for in-scope locations for EUC issues
Proficient in automation through PowerShell/Azure CLI/VBScritp/Batch etc
Relevant Microsoft Certifications
Work on incidents, tasks and requests for the issues related to EUC
Develop & document procedures for assisting End Users in restoring lost or damaged data and files from file backups for data and files on shared drives.
Provide Remote support coverage for in-scope locations for EUC issues.
Provide remote assistance with conferencing equipment’s and related issues which can be remotely troubleshooted.
Track, maintain and report the equipment spares inventory levels and replenishment requirements for spares, replenishment, and servicing.
Coordinate with the other teams to manage in-scope on-site technical support requests to resolution and closure.
Provide instructions and usage assistance to End Users with supported devices and software.
Document solutions and associated procedures to the Break/Fix incidents in knowledgebase.
On-call support for high priority incidents.

Not Met Priorities

What still needs stronger evidence

Requirements

Field Support Technician
Strong understanding and hands-on knowledge of windows desktop platform overall
Strong experience in building , maintaining and administering windows desktop.
Proficient in optimizing performance of desktops and user experience
Strong in Group policies and configuring and simplifying them
Experienced in Microsoft Modern workspace management capabilities – levering Intune, Auto Pilot, desktop anlaytics etc.
Strong skillset in scripting, powershell etc.
Experienced in Break fix laptop/Desktop issues remotely.
Provide Remote support coverage for in-scope locations for EUC issues
Proficient in automation through PowerShell/Azure CLI/VBScritp/Batch etc
Relevant Microsoft Certifications
Work on incidents, tasks and requests for the issues related to EUC
Develop & document procedures for assisting End Users in restoring lost or damaged data and files from file backups for data and files on shared drives.
Track, maintain and report the equipment spares inventory levels and replenishment requirements for spares, replenishment, and servicing.
Provide instructions and usage assistance to End Users with supported devices and software.
Document solutions and associated procedures to the Break/Fix incidents in knowledgebase.

Preferred Skills

Education