Automation Solutions Analyst

Job Description
What You Will Be Doing
The Automation Solutions Analyst is responsible for the rapid design, delivery, and iteration of AI-enabled solutions that solve real business problems across the firm. This role sits at the intersection of AI capability and business need — translating stakeholder requirements into working solutions quickly, using Microsoft Copilot, Power Platform, and a growing library of reusable AI tools.
This is a high-output, client-facing role focused on speed and repeatability. The Automation Solutions Analyst thrives on turning around solutions fast, building reusable assets that scale across the firm, and enabling end users to get immediate value from AI tools. By staying current with the Microsoft AI ecosystem and the firm's evolving AI capabilities, this role plays a central part in expanding AI adoption and demonstrating tangible impact across legal and business operations.
About This Role

Deliver rapid, reusable AI-enabled solutions using Microsoft Copilot, Power Apps, Power Automate, and AI Builder — with a focus on fast turnaround and repeatable patterns.
Maintain and expand a library of templated AI solutions that can be quickly configured and deployed to meet common business requests.
Engage directly with practice and business stakeholders to understand needs, scope solutions, and manage expectations through delivery.
Assess incoming requests and determine the appropriate delivery approach — templated, configured, or escalated.
Identify and proactively surface opportunities where AI tooling can improve legal workflows, reduce manual effort, or enhance the client experience.
Document solutions, configurations, and reusable components to a consistent standard, supporting knowledge sharing.
Support firmwide AI adoption by providing hands-on enablement, guidance, and light training to end users on deployed solutions.
Collaborate with the broader team — including advanced AI engineers and automation engineers — to ensure solutions are appropriately scoped and handed off when needed.
Stay current with developments in Microsoft Copilot, the Power Platform ecosystem, and emerging AI tools relevant to legal and professional services environments.
Displays professionalism, quality service, and a positive, solutions-first attitude to all internal stakeholders.
Assumes additional responsibilities as assigned.
Required Skills
What You Will Bring/Your Qualifications

Proficiency with Microsoft O365 applications.
Strong technical background with a focus on workflow automation and process improvement.
Experience in process automation, scripting, and workflow design, and automation tools (Power Automate, PowerApps, SharePoint, PowerBI, ServiceNow) preferred
Desire to learn new techniques and skills.
Strong analysis, planning, organizing and time management skills.
Effective interpersonal, verbal, and written communication skills.
Strong attention to detail and an ability to handle and prioritize multiple tasks and work under deadlines.
Interest in and ability to acquire new skills and tackle challenging projects.
Ability to work effectively with both users and technical staff in team-oriented environments.
Education

Bachelor's degree
Required Experience

2-3 years’ application design, development, and support experience. Workflow and process improvement methodology and technology solution experience strongly preferred.
Knowledge of machine learning and artificial intelligence concepts.
Experience in a legal, professional service, or regulated environment is advantageous but not required.
WilmerHale is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.
For Additional Information About Our Benefits, Please Click Here.
Salary Range: $109,040 - 136,300