Patient Liaison - Internal Medicine Full time Days
Northwestern Memorial Hospital
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Chicago, IL
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0
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Not Applicable
Posted March 29, 2026
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Responsibilities
Commitments
Responsibilities
- The Patient Liaison reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
- Manages schedules to make best use of all resources including providers, rooms and equipment.
- Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes.
- Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan.
- Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization.
- Facilitates the resolution/prevention of billing errors and denials including obtaining pre-certifications or referrals as needed.
- Registers patients and schedules or coordinates the scheduling of appointments.
- Provides patient education information and/or materials as needed.
- Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors.
- Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations.
- Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care.
- May perform other duties as assigned.
Commitments
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers.
If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.
Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus.
Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
Not Met Priorities
What still needs stronger evidence
Requirements
- 2 years previous healthcare experience.
- Experience in a customer service role.
Preferred Skills
- Bachelors degree.
- Previous experience with an electronic medical record system.
- Knowledge of medical terminology.
Education
- (Not required) – High School Diploma or GED equivalent.
- (Not required) – Bachelors degree.
The salary range for this position is $19.35 - $26.12 (Hourly Rate)
Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.
Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.
We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.
Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.
Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.
Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.
From discovery to delivery, come help us shape the future of medicine.
Benefits:
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$10,000 Student Loan Repayment ($5,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year ($125 for part-time)
Matching 401(k)
Excellent medical, dental and vision coverage
Life insurance
Annual Employee Salary Increase and Incentive Bonus
Paid time off and Holiday pay
Description
The Patient Liaison reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
Manages schedules to make best use of all resources including providers, rooms and equipment.
Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes.
Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan.
Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization.
Facilitates the resolution/prevention of billing errors and denials including obtaining pre-certifications or referrals as needed.
Registers patients and schedules or coordinates the scheduling of appointments.
Provides patient education information and/or materials as needed.
Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors.
Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations.
Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care.
May perform other duties as assigned.
Qualifications
Required:
High School Diploma or GED equivalent.
2 years previous healthcare experience.
Experience in a customer service role.
Preferred:
Bachelors degree.
Previous experience with an electronic medical record system.
Knowledge of medical terminology.
Equal Opportunity
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.
Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.
We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.
Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.
Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.
Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.
From discovery to delivery, come help us shape the future of medicine.
Benefits:
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$10,000 Student Loan Repayment ($5,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year ($125 for part-time)
Matching 401(k)
Excellent medical, dental and vision coverage
Life insurance
Annual Employee Salary Increase and Incentive Bonus
Paid time off and Holiday pay
Description
The Patient Liaison reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
Manages schedules to make best use of all resources including providers, rooms and equipment.
Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes.
Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan.
Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization.
Facilitates the resolution/prevention of billing errors and denials including obtaining pre-certifications or referrals as needed.
Registers patients and schedules or coordinates the scheduling of appointments.
Provides patient education information and/or materials as needed.
Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors.
Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations.
Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care.
May perform other duties as assigned.
Qualifications
Required:
High School Diploma or GED equivalent.
2 years previous healthcare experience.
Experience in a customer service role.
Preferred:
Bachelors degree.
Previous experience with an electronic medical record system.
Knowledge of medical terminology.
Equal Opportunity
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.