VP, Operations Delivery and Transformation - Commercial and E&S/Specialty
Nationwide
•
Columbus, OH
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0
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Not Applicable
Posted March 26, 2026
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Responsibilities
Commitments
Responsibilities
- Establish and maintain business architecture standards, frameworks, and governance processes.
- Ensure architectural integrity and consistency across initiatives and platforms.
- Strategic Business Architecture & Planning
- Define and evolve the business architecture for Personal Lines, ensuring alignment with the enterprise, CL and E&S/S strategy and current and future market demands.
- Design and develop scalable solutions and a multi-year technology-enablement roadmap that supports CL and E&S/S’s evolving value proposition and user-centered design.
- Partner with executive leadership to translate strategic goals into actionable business capabilities, roadmaps and detailed plans.
- Digital Transformation & Innovation
- Lead the development of sophisticated digital applications to sell and service personal lines products, incorporating global best practices, user-feedback and emerging technologies.
- Drive research and strategic decisions around digital experience for agents, customers, and internal users, ensuring a seamless, intuitive, and impactful user journey.
- Champion a “digital-first” mindset across the organization, leveraging third-party data, AI, predictive models, and modern UI/UX design.
- Operational Excellence & Capability Development
- Cross-functionally lead the Business Analyst discipline and technology enablement execution across multiple roles for CL and E&S/S, ensuring alignment with broader enterprise goals.
- Partner with the enterprise Transformation Office to achieve optimized deployment and delivery via business practitioners in agile, LEAN and program management disciplines.
- Consult with internal end-users to identify pain points and streamline end-to-end processes, reducing complexity and improving efficiency.
- Build and scale business architecture across CL and E&S/S and adjacent business units for shared applications, ensuring reusability and consistency of capabilities.
- Capability & Value Stream Design
- Lead the design and optimization of end-to-end value streams (e.g., quote-to-bind, claims, policy servicing) to improve efficiency, agility, and customer satisfaction.
- Identify capability gaps and recommend solutions to enhance performance and scalability.
- Cross-Functional Collaboration
- Collaborate with Product, Sales, Claims, Technology, Operations, and Data teams to ensure alignment across business and technical architectures.
- Oversee business resourcing and effective collaboration for end-to-end transformation initiatives, partnering with IT.
- Serve as a trusted advisor to senior leaders, providing insights on transformation opportunities and architectural impacts.
- May Perform Other Responsibilities As Assigned.
- Reporting Relationships: Reports to President, Commercial Lines and E&S/Specialty
Commitments
Please Note: This position is open to working remotely in the United States.
May Perform Other Responsibilities As Assigned.
Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions
Overtime Eligibility: Exempt (Not Eligible)
Working Conditions: Normal office environment.
Some travel may be required.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job.
Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
We currently anticipate accepting applications until 04/17/2026.
However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.
This position could be filled within any of the lower 48 U.S. states.
Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles.
The company offers designated smoking areas in which smoking is permitted at each individual location.
The Act prohibits retaliation for reporting complaints or violations.
For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf
Note To Employment Agencies
We value the partnerships we have built with our preferred vendors.
Nationwide does not accept unsolicited resumes from employment agencies.
All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature.
No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.
Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.
Not Met Priorities
What still needs stronger evidence
Requirements
- Experience: 10+ years of experience in business architecture, enterprise transformation, or strategic planning within the insurance or financial services industry.
- Experience with digital transformation, customer experience design, or agile operating models.
- Familiarity with core insurance platforms and emerging technologies (e.g., AI, automation, data analytics).
- Ability to navigate ambiguity and drive clarity in complex, matrixed environments.
- Deep understanding of the Personal Lines insurance market (e.g., auto, homeowners, renters).
- Proven experience designing and implementing business capabilities and operating models at scale.
- Strong knowledge of business architecture frameworks (e.g., TOGAF, BIZBOK) and tools.
- Exceptional communication, facilitation, and stakeholder management skills.
- Digital Transformation | Business Solution Architecture | Strategic Planning | Organizational Design | Innovation | Adaptive Technology | Operational Effectiveness | Culture Change | Capability Modeling | Enterprise Collaboration | Customer Experience
Preferred Skills
- Other criteria, including leadership skills, competencies and experiences may take precedence.
- Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.
Education
- (Not required) – Education: Bachelor’s degree in Business, Technology, or related field; MBA or equivalent advanced degree preferred.
If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
Please Note: This position is open to working remotely in the United States.
Job Description Summary
Are you a critical thinker and a skilled Business Transformation leader? If so, you might be the right person to lead the strategic design and transformation of business capabilities within our Commercial Lines and E&S/Specialty division. This executive will play a pivotal role in enhancing digital capabilities and driving enterprise-wide innovation to deliver exceptional customer and agent experiences in the Property & Casualty insurance space.
Job Description
Key Responsibilities:
Governance & Standards
Establish and maintain business architecture standards, frameworks, and governance processes.
Ensure architectural integrity and consistency across initiatives and platforms.
Strategic Business Architecture & Planning
Define and evolve the business architecture for Personal Lines, ensuring alignment with the enterprise, CL and E&S/S strategy and current and future market demands.
Design and develop scalable solutions and a multi-year technology-enablement roadmap that supports CL and E&S/S’s evolving value proposition and user-centered design.
Partner with executive leadership to translate strategic goals into actionable business capabilities, roadmaps and detailed plans.
Digital Transformation & Innovation
Lead the development of sophisticated digital applications to sell and service personal lines products, incorporating global best practices, user-feedback and emerging technologies.
Drive research and strategic decisions around digital experience for agents, customers, and internal users, ensuring a seamless, intuitive, and impactful user journey.
Champion a “digital-first” mindset across the organization, leveraging third-party data, AI, predictive models, and modern UI/UX design.
Operational Excellence & Capability Development
Cross-functionally lead the Business Analyst discipline and technology enablement execution across multiple roles for CL and E&S/S, ensuring alignment with broader enterprise goals.
Partner with the enterprise Transformation Office to achieve optimized deployment and delivery via business practitioners in agile, LEAN and program management disciplines.
Consult with internal end-users to identify pain points and streamline end-to-end processes, reducing complexity and improving efficiency.
Build and scale business architecture across CL and E&S/S and adjacent business units for shared applications, ensuring reusability and consistency of capabilities.
Capability & Value Stream Design
Lead the design and optimization of end-to-end value streams (e.g., quote-to-bind, claims, policy servicing) to improve efficiency, agility, and customer satisfaction.
Identify capability gaps and recommend solutions to enhance performance and scalability.
Cross-Functional Collaboration
Collaborate with Product, Sales, Claims, Technology, Operations, and Data teams to ensure alignment across business and technical architectures.
Oversee business resourcing and effective collaboration for end-to-end transformation initiatives, partnering with IT.
Serve as a trusted advisor to senior leaders, providing insights on transformation opportunities and architectural impacts.
May Perform Other Responsibilities As Assigned.
Reporting Relationships: Reports to President, Commercial Lines and E&S/Specialty
Typical Skills And Experiences
Education: Bachelor’s degree in Business, Technology, or related field; MBA or equivalent advanced degree preferred.
Experience: 10+ years of experience in business architecture, enterprise transformation, or strategic planning within the insurance or financial services industry.
Knowledge, Abilities And Skills
Experience with digital transformation, customer experience design, or agile operating models.
Familiarity with core insurance platforms and emerging technologies (e.g., AI, automation, data analytics).
Ability to navigate ambiguity and drive clarity in complex, matrixed environments.
Deep understanding of the Personal Lines insurance market (e.g., auto, homeowners, renters).
Proven experience designing and implementing business capabilities and operating models at scale.
Strong knowledge of business architecture frameworks (e.g., TOGAF, BIZBOK) and tools.
Exceptional communication, facilitation, and stakeholder management skills.
Digital Transformation | Business Solution Architecture | Strategic Planning | Organizational Design | Innovation | Adaptive Technology | Operational Effectiveness | Culture Change | Capability Modeling | Enterprise Collaboration | Customer Experience
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions
Overtime Eligibility: Exempt (Not Eligible)
Working Conditions: Normal office environment. Some travel may be required.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
We currently anticipate accepting applications until 04/17/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
This position could be filled within any of the lower 48 U.S. states.
Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf
Note To Employment Agencies
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.
The national salary range for VP, Operations Delivery and Transformation - Commercial and E&S/Specialty : $188,250.00-$313,750.00
The expected starting salary range for VP, Operations Delivery and Transformation - Commercial and E&S/Specialty : $188,250.00-$313,750.00
Please Note: This position is open to working remotely in the United States.
Job Description Summary
Are you a critical thinker and a skilled Business Transformation leader? If so, you might be the right person to lead the strategic design and transformation of business capabilities within our Commercial Lines and E&S/Specialty division. This executive will play a pivotal role in enhancing digital capabilities and driving enterprise-wide innovation to deliver exceptional customer and agent experiences in the Property & Casualty insurance space.
Job Description
Key Responsibilities:
Governance & Standards
Establish and maintain business architecture standards, frameworks, and governance processes.
Ensure architectural integrity and consistency across initiatives and platforms.
Strategic Business Architecture & Planning
Define and evolve the business architecture for Personal Lines, ensuring alignment with the enterprise, CL and E&S/S strategy and current and future market demands.
Design and develop scalable solutions and a multi-year technology-enablement roadmap that supports CL and E&S/S’s evolving value proposition and user-centered design.
Partner with executive leadership to translate strategic goals into actionable business capabilities, roadmaps and detailed plans.
Digital Transformation & Innovation
Lead the development of sophisticated digital applications to sell and service personal lines products, incorporating global best practices, user-feedback and emerging technologies.
Drive research and strategic decisions around digital experience for agents, customers, and internal users, ensuring a seamless, intuitive, and impactful user journey.
Champion a “digital-first” mindset across the organization, leveraging third-party data, AI, predictive models, and modern UI/UX design.
Operational Excellence & Capability Development
Cross-functionally lead the Business Analyst discipline and technology enablement execution across multiple roles for CL and E&S/S, ensuring alignment with broader enterprise goals.
Partner with the enterprise Transformation Office to achieve optimized deployment and delivery via business practitioners in agile, LEAN and program management disciplines.
Consult with internal end-users to identify pain points and streamline end-to-end processes, reducing complexity and improving efficiency.
Build and scale business architecture across CL and E&S/S and adjacent business units for shared applications, ensuring reusability and consistency of capabilities.
Capability & Value Stream Design
Lead the design and optimization of end-to-end value streams (e.g., quote-to-bind, claims, policy servicing) to improve efficiency, agility, and customer satisfaction.
Identify capability gaps and recommend solutions to enhance performance and scalability.
Cross-Functional Collaboration
Collaborate with Product, Sales, Claims, Technology, Operations, and Data teams to ensure alignment across business and technical architectures.
Oversee business resourcing and effective collaboration for end-to-end transformation initiatives, partnering with IT.
Serve as a trusted advisor to senior leaders, providing insights on transformation opportunities and architectural impacts.
May Perform Other Responsibilities As Assigned.
Reporting Relationships: Reports to President, Commercial Lines and E&S/Specialty
Typical Skills And Experiences
Education: Bachelor’s degree in Business, Technology, or related field; MBA or equivalent advanced degree preferred.
Experience: 10+ years of experience in business architecture, enterprise transformation, or strategic planning within the insurance or financial services industry.
Knowledge, Abilities And Skills
Experience with digital transformation, customer experience design, or agile operating models.
Familiarity with core insurance platforms and emerging technologies (e.g., AI, automation, data analytics).
Ability to navigate ambiguity and drive clarity in complex, matrixed environments.
Deep understanding of the Personal Lines insurance market (e.g., auto, homeowners, renters).
Proven experience designing and implementing business capabilities and operating models at scale.
Strong knowledge of business architecture frameworks (e.g., TOGAF, BIZBOK) and tools.
Exceptional communication, facilitation, and stakeholder management skills.
Digital Transformation | Business Solution Architecture | Strategic Planning | Organizational Design | Innovation | Adaptive Technology | Operational Effectiveness | Culture Change | Capability Modeling | Enterprise Collaboration | Customer Experience
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions
Overtime Eligibility: Exempt (Not Eligible)
Working Conditions: Normal office environment. Some travel may be required.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
We currently anticipate accepting applications until 04/17/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
This position could be filled within any of the lower 48 U.S. states.
Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf
Note To Employment Agencies
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.
The national salary range for VP, Operations Delivery and Transformation - Commercial and E&S/Specialty : $188,250.00-$313,750.00
The expected starting salary range for VP, Operations Delivery and Transformation - Commercial and E&S/Specialty : $188,250.00-$313,750.00