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Information Technology Support Specialist

GTN Technical Staffing • Nashville Metropolitan Area

Not Applicable Posted March 29, 2026 Job link

Thinking about this job

Responsibilities

Commitments

Responsibilities

Data migration
System imaging
Application installations Hardware & Smart Hands (On-site)
Advanced troubleshooting
Hardware repairs
Hardware installations
Server troubleshooting
On-site Smart Hands support Software Installation
System component installations
Software installations Enterprise ITSM & Ticketing
ITSM tickets
Ticket status updates
Work effort documentation
Resolution summaries Endpoint Management
Microsoft Certified Professional Key Responsibilities
Collaborate with end users, including executives, to align service delivery with their needs and schedules.
Perform advanced troubleshooting, hardware repairs, system upgrades, and deployments with precision.
Provide high-touch technical support to executives, ensuring minimal disruption.
Execute system component and software installations tailored to end-user requirements.
Deliver on-site Smart Hands support for IT resolver groups, including server troubleshooting and hardware installations.
Update ITSM tickets with detailed status, work effort, and resolution summaries.
Resolve technical escalations and escalate critical site-wide issues to Field Services Management.
Manage data migration, system imaging, and application installations to ensure seamless transitions.
Travel, when needed, to Radiologists home's for final hands-on troubleshooting efforts for home setups.
Engage with stakeholders (Account Management, Deployment Teams, vendors) to facilitate service delivery.
Provide feedback to improve service delivery processes and standards.
Proactively address potential issues to optimize end-user experience.
Maintain professionalism in executive environment.

Not Met Priorities

What still needs stronger evidence

Requirements

ITSM tickets
CompTIA A+
Proven white-glove customer service experience, ideally in executive or VIP support.
Extensive IT support experience in troubleshooting, installations, migrations, and imaging.
Experience supporting MAC devices and utilizing JAMF.
Technical Competencies
Analytical problem-solving skills with proactive initiative.
Excellent time management and prioritization skills for tight deadlines.
Professional Skills
Exceptional verbal and written communication skills.
Strong interpersonal and collaborative skills for team and stakeholder interactions.
Adaptability and discretion in fast-paced, high-visibility environments.
Maintain professionalism in executive environment.
Physical & Compliance Requirements
Reliable self-transportation

Preferred Skills

JAMF Certifications (Preferred)
CompTIA A+
Network+

Education

(Not required) – CompTIA A+

Core Technical Skills End User Computing (EUC)
White-glove customer service
Executive or VIP support
MAC device support Device Deployment, Imaging & Migration
Deployments
System upgrades
Data migration
System imaging
Application installations Hardware & Smart Hands (On-site)
Advanced troubleshooting
Hardware repairs
Hardware installations
Server troubleshooting
On-site Smart Hands support Software Installation
System component installations
Software installations Enterprise ITSM & Ticketing
ITSM tickets
Ticket status updates
Work effort documentation
Resolution summaries Endpoint Management
JAMF Certifications (Preferred)
CompTIA A+
Network+
Microsoft Certified Professional Key Responsibilities
Collaborate with end users, including executives, to align service delivery with their needs and schedules.
Perform advanced troubleshooting, hardware repairs, system upgrades, and deployments with precision.
Provide high-touch technical support to executives, ensuring minimal disruption.
Execute system component and software installations tailored to end-user requirements.
Deliver on-site Smart Hands support for IT resolver groups, including server troubleshooting and hardware installations.
Update ITSM tickets with detailed status, work effort, and resolution summaries.
Resolve technical escalations and escalate critical site-wide issues to Field Services Management.
Manage data migration, system imaging, and application installations to ensure seamless transitions.
Travel, when needed, to Radiologists home's for final hands-on troubleshooting efforts for home setups.
Engage with stakeholders (Account Management, Deployment Teams, vendors) to facilitate service delivery.
Provide feedback to improve service delivery processes and standards.
Proactively address potential issues to optimize end-user experience.
Maintain professionalism in executive environment. Qualifications & Experience Experience
Proven white-glove customer service experience, ideally in executive or VIP support.
Extensive IT support experience in troubleshooting, installations, migrations, and imaging.
Experience supporting MAC devices and utilizing JAMF. Technical Competencies
Analytical problem-solving skills with proactive initiative.
Excellent time management and prioritization skills for tight deadlines. Professional Skills
Exceptional verbal and written communication skills.
Strong interpersonal and collaborative skills for team and stakeholder interactions.
Adaptability and discretion in fast-paced, high-visibility environments.
Maintain professionalism in executive environment. Physical & Compliance Requirements
Reliable self-transportation