Partner Operations Associate

About Next Level Sports: At Next Level Sports, we are passionate about bringing the best youth sports experience for all - both on and off the field. We apply operational diligence and technology in thoughtful and innovative ways to unlock the curiosity, passion, and desire for sports education, competition, and skill development in our young athletes. Our headquarters are based in San Mateo, California, with operations in 24 states, including California, Arizona, Oregon, Washington, Nevada, Montana, Colorado, Utah, Texas, Louisiana, Oklahoma, Nebraska, Iowa, Tennessee, Georgia, and Pennsylvania. Our programs are currently available to youth participants from Kindergarten through 8th grade. Our partners include high-level high schools as well as NCAA athletic programs in various sporting disciplines. Position Overview: We’re looking for an Operations Associate to join our team and play a key role in ensuring the success of our youth sports programs. This is an excellent opportunity for a recent college graduate or early-career professional who is detail-oriented, collaborative, and eager to grow in sports operations and program management. What You’ll Do:
Collaborate with the Product Team and Program Directors to coordinate and streamline operations, ensuring the success of each vertical’s season,
Facilitate weekly payroll operations for student-athlete employees,
Contribute towards weekly operational reporting,
Support payroll troubleshooting by partnering with the Customer Support team and responding to employee inquiries,
Facilitate the integration of program schedules and standings into our mobile application, enhancing user experience and engagement,
Coordinate with site directors to swiftly resolve any discrepancies in-game results or disputes throughout the season,
Engage with the Customer Support Team to gain insights into customer feedback, using this information to pinpoint and address areas for improvement within our offerings,
Oversee the development and refinement of registration forms to ensure precision and clarity for our participants,
Distribute essential program materials, including season schedules and team rosters, to our partners, ensuring they are equipped with the necessary resources for smooth program operation,
Document and communicate any suggestions for product and operational enhancements to the Product and Engineering Teams, fostering operational efficiencies,
Maintain clear, consistent, and effective communication with our program participants, delivering critical pre-season and in-season information and updates throughout the season,
Ensure the Program Operations Jira board is meticulously maintained and up-to-date, providing regular reports to Program Directors on project status, identifying any blockers, and facilitating efficient resolution and progress,
Help maintain our standard operating procedures in the company wiki, ensuring critical processes are comprehensively documented, accessible, and regularly updated to reflect current practices. What We’re Looking For:
Bachelor’s degree,
Strong organizational skills and the ability to juggle multiple projects at once,
Clear and professional communication skills, both written and verbal,
Team player with a collaborative mindset and a proactive, problem-solving approach,
Adaptability and willingness to learn new tools and systems quickly,
Passion for youth sports and improving community experiences. Nice to Have (but not required):
Internship or work experience in program operations, sports management, or related fields,
Familiarity with platforms like SportsConnect, Jira, or knowledge management systems (e.g., wikis),
Experience in project management. Why Join Us
Hands-on experience in sports operations at scale, with opportunities for growth and learning,
Collaborative and supportive team environment,
Direct impact on shaping the youth sports experience for athletes, families, and communities. Next Level Sports is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.