Laboratory IT Specialist

Lab IT Support Specialist
The Broad IT Services (BITS) group believes exceptional people produce exceptional products and services. We are committed to building the best team we can in service of the Institute's mission of "Accelerating the Understanding and Treatment of Disease." Our team of highly accomplished technical experts work with 1000’s of Broad researchers to create, scale, and run a wide range of technology solutions. We are always looking for committed, mission-driven individuals to bring new viewpoints, experiences, and creativity to the team. We are seeking driven candidates who are motivated to learn new technologies and are willing to take on challenges with enthusiasm!
Broad IT provides support for more than 1,200 lab instruments, desktops and laptops across Broad’s several buildings and direct interaction with the labs to improve their processes. Reporting to the Director of Lab IT, our Lab IT Support Specialists are our front-line team, directly interacting with our researchers
to address both the tactical and strategic needs of Broad Institute's labs.
Characteristic Duties

Initial triage and resolution for reported Lab IT incidents
Support the Broad research Labs by helping to examine, document, and improve IT processes and procedures.
Act as a direct support liaison between the lab, IT, and instrument vendors to coordinate all instrument onboarding, upgrades and repairs
Facilitate the integration of Lab equipment into existing Broad IT infrastructure and services; ensuring the seamless acquisition, storage, and transfer of research data from laboratory instruments.
Install and support research applications used in the acquisition and analysis of raw research data to enhance the efficiency and effectiveness of research activities.
Contribute front-line knowledge to the creation of our vision for Lab IT, seeking to work across the Broad to unify solutions where appropriate for scientific missions
Maintain asset management logs for all instrumentation within the labs as well as informing leadership of soon to be arriving equipment
Minimum Qualifications

Degree in Computer Science or other technical discipline or equivalent experience building an in-depth understanding of modern computing technology
3+ years of relevant experience supporting Lab IT
Experience writing, following, and managing technical documentation
Ability to work under minimal supervision with expert time management
Previous customer service experience
Basic network troubleshooting (ping, traceroute, ipconfig, DDI, etc)
Familiarity of working on the command line
Strong OS operation & troubleshooting experience (Windows & Linux)
Preferred Qualifications

ITILv4 foundational knowledge
Experience managing projects or complex IT integrations
Experience with any of the following lab systems: Illumina, NovaSeq, Hamilton, etc.
Familiarity with ELNs, Jupyter Notebooks, Graphpad, Prism
Basic cloud experience, GCP preferred (Buckets, distributed computing concepts)
Working Conditions

Normal office and wet-lab (BL1,BL2,BL3) conditions, PPE as well as appropriate attire required in labs
This role is a required on-site position, and will support multiple Broad locations in Cambridge, MA and also in Burlington, MA periodically
Ability to lift up to 50 lbs
Salaried position-40 hour work week
Pay Range: $70,000.00/yr - $94,000.00/yr
The expected base pay range for this position as listed above is based on a 40 hour per week schedule. Broad provides pay ranges representing its reasonable and good faith estimate of what the organization reasonably expects to pay for a position at the time of posting. Actual compensation will vary based on factors including but not limited to, relevant skills, experience, education, qualifications, and other factors permissible by law.
At Broad, your base pay is just one part of a comprehensive total rewards package. From day one, this role offers a competitive benefits package including medical, dental, vision, life, and disability insurance; a 401(k) retirement plan; flexible spending and health savings accounts; at least 13 paid holidays; winter closure; paid time off; parental and family care leave; and an employee assistance program, among other Broad benefits.
The Broad Institute is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Should you need a reasonable accommodation to complete the application or interview process, please contact recruiting@broadinstitute.org for assistance.