Support Specialist

Department: Counseling
Location: Eastern Campus
Reports To: Manager
Recruitment Type: External/Internal
Requisition ID: req6830
Employment Type: Full-Time Support Staff
Union Position: Union
Work Schedule: M-F 8:30a-5:30p - occasional Saturdays and extended hours
Number of Openings: 1
Job Description:
Summary
The Support Specialist role provides customer service and supportforthe Counseling, Psychological, and Access departments.
Duties And Responsibilities

Schedules appointments for counseling faculty
Greets and handles the check-in process for students
Screens walk-in requests
Answers questions and inquiries from students and prospective students
Notifies counselors of appointment arrival
Inputs and maintain student information in the scheduling and reservation system (SARS)
Removes holds in the Banner System associated with counseling services
Prepares orientation documents and assists Manager with new student orientation check in
Provides administrative support to counseling
Conducts phone calls for new student orientation sessions as well as campus and College-wide student initiatives
Inputs, retrieves, scans and images documents into the Banner system
Enters counselor schedules as needed
Participates in cross-training and technology training within the Counseling Department
Attends professional development workshops
Performs other duties as assigned within the scope of the job classification and assigned grade
Required

Associate’s Degree
Significant relatable experience satisfactory in lieu of educational requirement
Minimum of two years of demonstrated clerical experience in an office environment
Possess excellent written, verbal and interpersonal communication skills
Possess strong organizational, time-management and problem-solving skills
Possess basic-level proficiency with Microsoft Word or equivalent software
Ability to work accurately with great attention to detail
Possess excellent organizational skills
Possess excellent customer service skills
Demonstrated experience working in a high-volume customer service atmosphere
Possess sensitivity to respond appropriately to the needs of the community
Preferred

Demonstrated experience with the Banner System
Demonstrated experience working in a higher education environment
WORKINGCONDITIONS

The work schedule consists of the ability to work evenings and weekends as needed.
SEIU Full-Time Position:
This is a Full-time (1199/SEIU) Bargaining Unit Position, Grade 05. Full-time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.
Target Hiring Rate: Minimum salary $39,758.00/annually
Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure .
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.