Senior Account Manager

Senior Client Executive Overview: The Senior Client Executive (Sr. CE) at FindLaw is a pivotal role responsible for engaging with a portfolio of high-value, existing customers to understand their digital marketing needs, provide expert portfolio-wide consultation, and manage the execution of tailored, multi-channel solutions that drive business success and client retention. This role combines expertise in strategic digital marketing, exceptional relationship management, and revenue growth skills. The Sr. CE will partner with Solutions Consultants to assist in conducting holistic digital marketing audits of law firms, articulate the value of FindLaw’s comprehensive offerings, and act as a trusted, long-term advisor to clients. The Sr. CE will hold a book of business and be responsible for growing the NRR through retention, upsell growth on existing customers, and supporting new sales growth into this space. Core Responsibilities: Strategic Account Management & Consultation
Engage with existing high-value customers to identify their digital marketing challenges and goals through needs assessments and data analysis.
Partner with Solutions Consultants to develop and present customized, multi-channel digital marketing strategies that align FindLaw's solutions with the customer's business objectives and budget. (Customer Success Plans, Strategic Growth Plans, ROI reports)
Provide ongoing consultations, acting as a trusted advisor to ensure clients understand the value of their solutions by aligning goals, reviewing actions taken, and setting a clear, strategic roadmap for future work.
Collaborate with sales to recommend strategic solutions and contribute to maximizing client retention and growth opportunities.
Own and drive an NRR goal of a $4M+ book of business. Workflow Management: Marketing Execution & Task Delegation
Active involvement in the management and execution of ongoing marketing strategy for assigned customers.
Collaborate with internal fulfillment teams on Search Engine Optimization (SEO), content, paid advertising, and social media work to ensure timely, high-quality delivery aligned with the client strategy.
Be hands on with digital marketing strategy as required by various sophistication and complexity of customer portfolios. Performance Monitoring & Data Analysis
Use Insight to monitor and report on the performance of client portfolios and marketing campaigns, which may include websites, local profiles, social media, paid advertising and FindLaw directory listings.
Review Key Performance Indicators (KPIs) and other determined metrics, interpreting marketing data to provide actionable insights and recommendations to the customer. Relationship Building & Internal Collaboration
Establish and maintain strong, long-lasting customer relationships, acting as the primary strategic point of contact in the digital marketing space.
Work closely with internal partners in digital marketing, product, marketing, strategy, sales, and technology to relay client strategy plans, feedback, and insights to aid in the continuous improvement of our products and services.
Stay abreast of the latest digital marketing trends and technologies, as well as legal industry-specific challenges and opportunities, to provide relevant and cutting-edge advice. Qualifications: Education
Bachelor's degree preferred. Experience
Minimum of 5 years of experience in digital marketing, with a proven track record in a consulting or customer-facing role. A minimum of 5 years in a quota holding, revenue driven role with a track record for exceeding quota targets. Digital Expertise
Strong understanding of digital marketing channels, including SEO, PPC, social media, and content marketing. Tools & Software
High level of proficiency with CRM software and digital marketing tools and platforms (i.e. Adobe Analytics, SEMrush, etc.). Core Skills
Ability to interpret marketing data and provide actionable insights. Solution-oriented mindset and problem-solving skills with a passion for delivering exceptional customer outcomes. Work Style
Ability to work collaboratively across departments and with customers at all levels. Independent time and resource management by balancing competing priorities, projects, and customer needs. Industry Preference
Experience in the legal industry is preferred, but not required. About Internet Brands: At Internet Brands, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the compensation for this role to depend on your skills, qualifications, and experience. We encourage all interested candidates to apply. In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process. Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus. Internet Brands is an equal opportunity employer, and we welcome applicants from all backgrounds. We comply with all applicable laws and regulations, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).