Seasonal Nest Guest Experience Lead

Organization- Thompson Seattle
Summary
Join us for this incredible opportunity to be part of our Food & Beverage team as the Nest Guest Experience Lead at Thompson Seattle!
The Nest is one of the city’s most iconic rooftop bars, nestled atop the Thompson Seattle hotel. It offers unmatched panoramic views of Elliot Bay and the Olympic Mountains. To complement its show-stopping vantage point, The Nest offers an unforgettable experience with tantalizing bites and refreshing libations made with seasonal ingredients highlighting the Pacific Northwest. It also offers experiences beyond those of your standard downtown bars, from intimate tastings to DJs spinning vinyl under the stars and everything in between. The Nest is the place to see and be seen!
We’re looking for an individual who embodies the luxury lifestyle experience—someone who works well in a team-oriented environment, supporting the Food & Beverage team with administrative tasks, delivering VIP experiences, and assisting with the coordination of events. You will be responsible for providing outstanding customer service, receiving and qualifying leads for Food & Beverage managers, and supporting the overall goal of delivering distinctively different guest experiences. This role emphasizes VIP client relations and the seamless coordination of high-profile events.
Essential Duties and Responsibilities:

Create VIP Experiences: Welcome VIP guests with a warm, personable demeanor, ensuring they feel special and well taken care of from arrival to departure.
Guest Satisfaction: Utilize problem-solving skills to address and resolve guest complaints, ensuring their loyalty and satisfaction.
Product Knowledge: Share your knowledge of the available services and amenities to enhance guest experiences, making them feel at home.
Client Relations: Prospect, solicit, and close new business while managing relationships with VIP clients, ensuring their needs are prioritized.
Event Coordination: Collaborate with The Nest General Manager to ensure event details are planned and executed flawlessly, including coordinating with chefs for creative menus and new product ideas.
Communication: Maintain open lines of communication with staff, clients, and management to ensure smooth operations and the fulfillment of guest needs.
Telephone and Greeting: Promptly answer phones and enthusiastically greet all guests with a welcoming spirit, even during busy periods.
Reporting and Quotes: Produce accurate quotes, confirmations, and timely reports on appointments, calls made, and business leads.
Client Tours: Meet with clients, escort them through the property, and highlight the available services and features.
Policy Standards and Guidelines: Collaborate with the General Manager to establish and maintain service standards, policies, and procedures that ensure the highest quality of service.
Additional Information:

The hours for this position are flexible, including nights and weekends, to accommodate VIP client needs and high-profile events.
The seasonal employment period for positions at Thompson Seattle is anticipated to commence in mid‑May and conclude at the end of September. Exact dates may vary depending on business needs. To be considered for these roles, candidates must maintain open availability for the entire season.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Join us at our upcoming JOB FAIR for an exciting opportunity to meet with hiring managers on-site for on-the-spot interviews and potential job offers! We’re hosting the following events:

3/29: 2:00pm – 6:00pm 2nd floor meeting space
3/30: 9:00pm – 1:00pm at the Nest
Don’t miss out on your chance to secure a new role!
Benefits available with this position include:

Medical / Dental / Vision Insurance (Full-Time) after 30 days of employment
401k & Retirement Savings Plan (RSP)
Basic Life Insurance
Short term disability insurance
New Child Leave & Adoption Assistance
Compassionate Leave
Paid Time Off:
Thompson Seattle colleagues begin accruing Vacation Time on their first day of service. At six months of service, colleagues are vested in the time they have been accruing. Full Time & Part Time Colleagues are eligible for vacation time.

Hire Date Through Four Years 10 Days or 80 hours
Five to Nine Years 15 Days or 120 hours
10 years or greater 20 Days or 160 hours
Sick Leave:
Full time, part time and on-call colleagues accrue and have the right to utilize sick and safe time according to Seattle s Paid Sick and Safe Time Ordinance. As a Tier Three employer all colleagues accrue one (1) hour of paid sick and safe time for every 30 hours worked starting on their hire date, however, these colleagues cannot use their accrued sick time until they have completed 90-days of employment with Hyatt
Extended Illness Days: unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year
Holiday Pay:
Full-time colleagues are eligible for holiday pay on their first day of employment. The paid holidays for eligible colleagues recognized by our hotel are: New Year s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day, and 2 pre-approved days for Floating Holidays. Additional perks may include:

Colleague Discounted Rates as of the 1st day of employment
Complimentary Room Nights for full-time and part-time positions after 90 days of employment
Flexible Spending Account
Subsidized ORCA Pass or free parking
Tuition Reimbursement of $1,000.00 per calendar year
Complimentary Dry Cleaning of Uniforms
Employee Assistance Program
Wage Information
Hourly role: The hourly rate for this position starts at $28.16 with an increase to $28.66 after 90 days.
Hourly roles with five-year rates: The hourly starting rate for this position is $28.66 This position also has an established rate for colleagues who remain in the position for five years, which is an additional $0.50
Hourly roles with seven year rates: The hourly starting rate for this position is $28.66. This position also has an established rate for colleagues who remain in the position for seven years, which is an additional $0.75
Hourly roles with ten year rates: The hourly starting rate for this position is $28.66. This position also has an established rate for colleagues who remain in the position for ten years, which is an additional $1.00
Pay ranges are listed on each job posting individually.
Qualifications

Create VIP Experiences: Welcome VIP guests with a warm, personable demeanor, ensuring they feel special and well taken care of from arrival to departure.
Guest Satisfaction: Utilize problem-solving skills to address and resolve guest complaints, ensuring their loyalty and satisfaction.
Product Knowledge: Share your knowledge of the available services and amenities to enhance guest experiences, making them feel at home.
Client Relations: Prospect, solicit, and close new business while managing relationships with VIP clients, ensuring their needs are prioritized.
Event Coordination: Collaborate with The Nest General Manager to ensure event details are planned and executed flawlessly, including coordinating with chefs for creative menus and new product ideas.
Communication: Maintain open lines of communication with staff, clients, and management to ensure smooth operations and the fulfillment of guest needs.
Telephone and Greeting: Promptly answer phones and enthusiastically greet all guests with a welcoming spirit, even during busy periods.
Reporting and Quotes: Produce accurate quotes, confirmations, and timely reports on appointments, calls made, and business leads.
Client Tours: Meet with clients, escort them through the property, and highlight the available services and features.
Policy Standards and Guidelines: Collaborate with the General Manager to establish and maintain service standards, policies, and procedures that ensure the highest quality of service.