Shift Leader
Insomnia Cookies
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Strongsville, OH
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Mid-Senior level
Posted April 17, 2026
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Responsibilities
Commitments
Responsibilities
- Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
- Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
- Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
- Support and work alongside the Cookie Crew
- Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
- Manage cash handling and deposits including other duties as assigned
Commitments
Flexible part-time work schedules
Ability to lift up to 40 lbs
Legally eligible to work in the United States
Must be 18 years or older to be employed
Not Met Priorities
What still needs stronger evidence
Requirements
- At least 1 year of working experience in a customer service focused role
- Point of Sale systems experience
- Outstanding communication, time management, and people skills
- Outgoing/friendly/patient demeanor
- Detail focused and results-oriented
- Ability to lead-by-example and motivate others
- Ability to lift up to 40 lbs
- Legally eligible to work in the United States
- Must be 18 years or older to be employed
Preferred Skills
- At least 1 year of working experience in a customer service focused role
- Point of Sale systems experience
- Detail focused and results-oriented
- Ability to lead-by-example and motivate others
Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and at the present time, we are actively interviewing Shift Leaders for our brand new Strongsville, OH location! As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!
Check out some of our content vids to learn more!
Who We Are!
Insomnia Cookies Timeline
Core Values
SOME OUR SWEET SHIFT LEADER PERKS:
Flexible part-time work schedules
Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
Paid vacation and sick time off
Interactive training & mentorship
Pet insurance for your furry loved ones
Job stability with a rapidly growing and reputable company
Achievable growth/promotion opportunities
You get to work in a fun, exciting team environment
Employee discount and FREE cookies with every shift!
WHAT WILL I DO AS A SHIFT LEADER?
Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
Support and work alongside the Cookie Crew
Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
Manage cash handling and deposits including other duties as assigned
DESIRED SKILLS/EXPERIENCE:
At least 1 year of working experience in a customer service focused role
Point of Sale systems experience
Outstanding communication, time management, and people skills
Outgoing/friendly/patient demeanor
Detail focused and results-oriented
Ability to lead-by-example and motivate others
Ability to lift up to 40 lbs
Legally eligible to work in the United States
Must be 18 years or older to be employed
Check out some of our content vids to learn more!
Who We Are!
Insomnia Cookies Timeline
Core Values
SOME OUR SWEET SHIFT LEADER PERKS:
Flexible part-time work schedules
Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
Paid vacation and sick time off
Interactive training & mentorship
Pet insurance for your furry loved ones
Job stability with a rapidly growing and reputable company
Achievable growth/promotion opportunities
You get to work in a fun, exciting team environment
Employee discount and FREE cookies with every shift!
WHAT WILL I DO AS A SHIFT LEADER?
Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
Support and work alongside the Cookie Crew
Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
Manage cash handling and deposits including other duties as assigned
DESIRED SKILLS/EXPERIENCE:
At least 1 year of working experience in a customer service focused role
Point of Sale systems experience
Outstanding communication, time management, and people skills
Outgoing/friendly/patient demeanor
Detail focused and results-oriented
Ability to lead-by-example and motivate others
Ability to lift up to 40 lbs
Legally eligible to work in the United States
Must be 18 years or older to be employed