Customer Marketing Manager
Intelliswift - An LTTS Company
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Plano, TX
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Mid-Senior level
Posted March 26, 2026
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Responsibilities
Commitments
Responsibilities
- The ideal candidate will help shape the narrative, create impactful customer stories, and drive customer-centric success.
- Key Responsibilities: Customer Story Development:
- Identify and collaborate with customers to craft compelling case studies, testimonials, and use cases that demonstrate the impact of our solutions.
- Work with the creative and content team to develop best-in-class multimedia assets such as videos, blogs, and presentations that highlight customer success.
- Strategic Account Management:
- Build and manage a robust customer reference program with strategic accounts, ensuring a diverse pool of advocates across industries and use cases.
- Own the launch of customer stories from creation to promotion showcasing the value of each story by analyzing launch activities and results.
- Customer Programs:
- Develop compelling programs that encourage customers to share their experiences and recommend the brand.
- Partner with marketing teams to proactively plan and support in-person and online events that highlight the voice of the customer.
- Cross-Team Collaboration:
- Partner with Sales, Marketing, and Customer Success to build a robust pipeline of customer stories
- Collaborate with growth marketing, social media, public relations, and content teams to create customer-focused content, including paid and organic social, blog posts, ebooks, and more.
- Track key metrics and provide insights on the overall success of customer story programs and launches.
Commitments
Job Title: Customer Marketing Manager Location: Remote Employment Type: Contract Duration – 6 Months (possible extension) Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions.
Americans with Disabilities Act (ADA) If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department Other Employment Statements Intelliswift participates in the E-Verify program.
Not Met Priorities
What still needs stronger evidence
Requirements
- Track key metrics and provide insights on the overall success of customer story programs and launches.
- 5+ years of experience in customer marketing, storytelling, or a related role
- Strategic thinker that can see beyond the day-to-day to balance reaching marketing goals, telling compelling stories, and creating strong customer relationships
- Proven track record of creating impactful customer stories and managing advocacy programs
- Demonstrated proficiency in program management, with a focus on efficient execution and timely delivery.
- Strong communication and storytelling skills, with the ability to craft narratives that resonate with diverse audiences
- Experience with marketing automation tools, CRM platforms, and multimedia content creation
Education
- (Not required) – Bachelor’s degree in Marketing, Communications, or a related field
Job Title: Customer Marketing Manager Location: Remote Employment Type: Contract Duration – 6 Months (possible extension) Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups. Top preferred skill set-
Must have skills: Marketing, program management, communications, accountability, collaboration
Teachable skills: Usage of Slack About the role: This highly collaborative role will serve as the bridge between Sales, Marketing, and Customer Success to craft and execute compelling customer videos, web stories, and use cases across launches, events, and webinars. The ideal candidate will help shape the narrative, create impactful customer stories, and drive customer-centric success. Key Responsibilities: Customer Story Development:
Identify and collaborate with customers to craft compelling case studies, testimonials, and use cases that demonstrate the impact of our solutions.
Work with the creative and content team to develop best-in-class multimedia assets such as videos, blogs, and presentations that highlight customer success. Strategic Account Management:
Build and manage a robust customer reference program with strategic accounts, ensuring a diverse pool of advocates across industries and use cases.
Own the launch of customer stories from creation to promotion showcasing the value of each story by analyzing launch activities and results. Customer Programs:
Develop compelling programs that encourage customers to share their experiences and recommend the brand.
Partner with marketing teams to proactively plan and support in-person and online events that highlight the voice of the customer. Cross-Team Collaboration:
Partner with Sales, Marketing, and Customer Success to build a robust pipeline of customer stories
Collaborate with growth marketing, social media, public relations, and content teams to create customer-focused content, including paid and organic social, blog posts, ebooks, and more. Reporting:
Track key metrics and provide insights on the overall success of customer story programs and launches. Qualifications:
Bachelor’s degree in Marketing, Communications, or a related field
5+ years of experience in customer marketing, storytelling, or a related role
Strategic thinker that can see beyond the day-to-day to balance reaching marketing goals, telling compelling stories, and creating strong customer relationships
Proven track record of creating impactful customer stories and managing advocacy programs
Demonstrated proficiency in program management, with a focus on efficient execution and timely delivery.
Strong communication and storytelling skills, with the ability to craft narratives that resonate with diverse audiences
Experience with marketing automation tools, CRM platforms, and multimedia content creation
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively Equal Employment Opportunity Statement Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law. Americans with Disabilities Act (ADA) If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department Other Employment Statements Intelliswift participates in the E-Verify program. Learn More For information on Intelliswift Software, Inc., visit our website at www.intelliswift.com.
Must have skills: Marketing, program management, communications, accountability, collaboration
Teachable skills: Usage of Slack About the role: This highly collaborative role will serve as the bridge between Sales, Marketing, and Customer Success to craft and execute compelling customer videos, web stories, and use cases across launches, events, and webinars. The ideal candidate will help shape the narrative, create impactful customer stories, and drive customer-centric success. Key Responsibilities: Customer Story Development:
Identify and collaborate with customers to craft compelling case studies, testimonials, and use cases that demonstrate the impact of our solutions.
Work with the creative and content team to develop best-in-class multimedia assets such as videos, blogs, and presentations that highlight customer success. Strategic Account Management:
Build and manage a robust customer reference program with strategic accounts, ensuring a diverse pool of advocates across industries and use cases.
Own the launch of customer stories from creation to promotion showcasing the value of each story by analyzing launch activities and results. Customer Programs:
Develop compelling programs that encourage customers to share their experiences and recommend the brand.
Partner with marketing teams to proactively plan and support in-person and online events that highlight the voice of the customer. Cross-Team Collaboration:
Partner with Sales, Marketing, and Customer Success to build a robust pipeline of customer stories
Collaborate with growth marketing, social media, public relations, and content teams to create customer-focused content, including paid and organic social, blog posts, ebooks, and more. Reporting:
Track key metrics and provide insights on the overall success of customer story programs and launches. Qualifications:
Bachelor’s degree in Marketing, Communications, or a related field
5+ years of experience in customer marketing, storytelling, or a related role
Strategic thinker that can see beyond the day-to-day to balance reaching marketing goals, telling compelling stories, and creating strong customer relationships
Proven track record of creating impactful customer stories and managing advocacy programs
Demonstrated proficiency in program management, with a focus on efficient execution and timely delivery.
Strong communication and storytelling skills, with the ability to craft narratives that resonate with diverse audiences
Experience with marketing automation tools, CRM platforms, and multimedia content creation
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively Equal Employment Opportunity Statement Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law. Americans with Disabilities Act (ADA) If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department Other Employment Statements Intelliswift participates in the E-Verify program. Learn More For information on Intelliswift Software, Inc., visit our website at www.intelliswift.com.