MVA Assistant Branch Manager II (Cecil County)
Maryland Department of Transportation
•
Maryland, United States
0
0
0
0
Not Applicable
Posted April 17, 2026
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Responsibilities
Commitments
Responsibilities
- Assisting the Branch Manager in planning, leading, directing, organization, and overseeing assigned branch operations, audits, compliance, and premier customer service
- Working with employees to solve problems for customers
- Plans, assigns, schedules, and evaluates the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staff
- Acting as a change agent within the MVA
- Developing workflow efficiencies
- Working in a union environment
Commitments
Additional education at an accredited college or university may be substituted at a rate of thirty credit hours for up to one year of the required experience.
Additional experience as described above may be substituted on a year for year basis for the required education at the rate of one year of experience for thirty credit hours of education, for up to two years of the required education.
Employees in this classification will be assigned duties which require the operation of a motor vehicle.
Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
The application must be complete at the time of submission and must clearly describe the required work experience.
Only applicants considered for this position will be contacted.
Applications submitted online must be received by 11:59 PM if a closing date is noted.
If you have general questions regarding employment opportunities with the Motor Vehicle Administration (MVA), please call 410-787-7719.
Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org ) or World Education Services: International Credential Evaluation (https://www.wes.org/ ).
The MVA is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints.
All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.
Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.
The incumbent in this position is not a member of a covered bargaining unit.
The State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing.
Reasonable accommodations will be provided upon request.
The selected candidate may be subject to background and reference checks.
A conviction is not an automatic disqualification to employment.
Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, withdrawal of an offer for employment or immediate discharge.
Relay Service: 1-800-201-7165 TTY: 1-800-492-4575 EEO/AA Employer
Do you have three (3) years of experience supervising the operations of a subordinate section or unit that includes the processing of drivers' licenses, vehicle titles/registration, insurance compliance or other related function?
Yes
The position you are applying for may require proof of education and/or licenses beyond high school in order to qualify.
You must submit this proof as instructed on the job posting.
Not Met Priorities
What still needs stronger evidence
Requirements
- Excellent critical thinking skills
- Experience managing and adjusting the staffing levels of large teams to fit business needs
- Excellent people skills and customer service experience
- Excellent written and verbal communication skills
- The ability to give input and implement changes to policy and procedure
- Desire to act as a public servant, providing premier customer service
- Three or more years of leadership experience, preferably in a fast-paced, customer-focused environment
- Two (2) years of experience working in the State or Federal Government
- Experience : Three (3) years of experience supervising the operations of a retail-banking branch; the operations of an independent unit of a larger retail organization; or the operations of a subordinate section within a non-profit or governmental transportation or regulatory organization.
- Three (3) years of experience supervising the operations of a subordinate section or unit that includes the processing of drivers' licenses, vehicle titles/registration, insurance compliance or other related function.
- Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
- Do you have three (3) years of experience supervising the operations of a retail-banking branch; the operations of an independent unit of a larger retail organization; or the operations of a subordinate section within a non-profit or governmental transportation or regulatory organization?
Preferred Skills
- Desire to act as a public servant, providing premier customer service
- Three or more years of leadership experience, preferably in a fast-paced, customer-focused environment
- Two (2) years of experience working in the State or Federal Government
- MDOT offers a generous and competitive benefits package.
- You can learn about our amazing benefits here: MDOT Benefits Guide
- Experience : Three (3) years of experience supervising the operations of a retail-banking branch; the operations of an independent unit of a larger retail organization; or the operations of a subordinate section within a non-profit or governmental transportation or regulatory organization.
- Three (3) years of experience supervising the operations of a subordinate section or unit that includes the processing of drivers' licenses, vehicle titles/registration, insurance compliance or other related function.
Education
- (Not required) – Education : Possession of an Associate of Arts degree from an accredited college or university.
- (Required) – Additional education at an accredited college or university may be substituted at a rate of thirty credit hours for up to one year of the required experience.
Description
MVA Assistant Branch Manager II (Grade 18)
Executive Service
This position serves at the pleasure of the Appointing Authority
Open Recruitment
Current vacancies exist within Cecil County
The Motor Vehicle Administration (MVA) is seeking a dynamic, progressive candidate as an MVA Assistant Branch Manager II, with a focus on delivering premier customer service with innovative ideas and solutions.
The MVA Assistant Branch Manager II - Field Operations is responsible for assisting the MVA Branch Manager in the management of complex transportation operations. This position is a member of the MVA leadership team and requires a results-oriented individual who can foster a collaborative environment.
Responsibilities Include
Assisting the Branch Manager in planning, leading, directing, organization, and overseeing assigned branch operations, audits, compliance, and premier customer service
Working with employees to solve problems for customers
Plans, assigns, schedules, and evaluates the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staff
Acting as a change agent within the MVA
Developing workflow efficiencies
Working in a union environment
Ideal Candidates Will Possess
Excellent critical thinking skills
Experience managing and adjusting the staffing levels of large teams to fit business needs
Excellent people skills and customer service experience
Excellent written and verbal communication skills
The ability to give input and implement changes to policy and procedure
Desire to act as a public servant, providing premier customer service
Three or more years of leadership experience, preferably in a fast-paced, customer-focused environment
Two (2) years of experience working in the State or Federal Government
MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here: MDOT Benefits Guide
Qualifications
PREFERRED QUALIFICATIONS
Education : Possession of an Associate of Arts degree from an accredited college or university.
Experience : Three (3) years of experience supervising the operations of a retail-banking branch; the operations of an independent unit of a larger retail organization; or the operations of a subordinate section within a non-profit or governmental transportation or regulatory organization.
OR
Three (3) years of experience supervising the operations of a subordinate section or unit that includes the processing of drivers' licenses, vehicle titles/registration, insurance compliance or other related function.
Notes
Additional education at an accredited college or university may be substituted at a rate of thirty credit hours for up to one year of the required experience.
Additional experience as described above may be substituted on a year for year basis for the required education at the rate of one year of experience for thirty credit hours of education, for up to two years of the required education.
Licenses & Certifications
Employees in this classification will be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
Additional Information
To Apply
Submit a DTS-1 application online at: http://agency.governmentjobs.com/mdotmd . The application must be complete at the time of submission and must clearly describe the required work experience. Dates (month and year) must be stated. Vague descriptions of experience will not be considered. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted. Applications submitted online must be received by 11:59 PM if a closing date is noted. If you have general questions regarding employment opportunities with the Motor Vehicle Administration (MVA), please call 410-787-7719.
Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org ) or World Education Services: International Credential Evaluation (https://www.wes.org/ ).
The MVA is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.
The MVA is an equal opportunity employer. The MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.
The incumbent in this position is not a member of a covered bargaining unit.
The State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing. Reasonable accommodations will be provided upon request.
The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification to employment. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, withdrawal of an offer for employment or immediate discharge.
Relay Service: 1-800-201-7165 TTY: 1-800-492-4575 EEO/AA Employer
Issued: 03/03/2026
Benefits
Come join the Maryland Department of Transportation Team! We offer more than just a paycheck!!!! We offer healthcare, dental, long term disability, flexible work schedules, and so much more. Read all about our fabulous benefits in detail by visiting:
https://www.mdot.maryland.gov/tso/pages/index.aspx?pageid=152
Don't miss out on a great opportunity for a challenging career along with fabulous benefits!
Benefits are offered to all full-time, part-time permanent and contractual (partially subsidized) employees. Temporary employees do not receive benefits.
01
The purpose of the supplemental questions listed below is to further evaluate your experience and education to determine your eligibility for this job classification. Answer each question accurately and thoroughly. The experience you indicate in your responses to the supplemental questions must also be described, in detail, in the Work History section of this application. If you cite experience in your response that is not included in the Work History section of this application, your application may be considered incomplete, and you may not receive further consideration for this position.
I have read and acknowledge the above statement.
02
Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for this position. Applicants selected for an interview may provide a resume at that time.
I have read and acknowledge the above statement.
03
Do you possess an Associate of Arts degree from an accredited college or university?
Yes
No
04
Do you have three (3) years of experience supervising the operations of a retail-banking branch; the operations of an independent unit of a larger retail organization; or the operations of a subordinate section within a non-profit or governmental transportation or regulatory organization?
Yes
No
05
Provide specific example(s) of the experience you cited in the previous question. Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, in the Work History/Experience section of this application. If you chose "Not applicable. No experience as described above" in the previous question, respond by entering N/A to this question.
06
Do you have three (3) years of experience supervising the operations of a subordinate section or unit that includes the processing of drivers' licenses, vehicle titles/registration, insurance compliance or other related function?
Yes
No
07
Provide specific example(s) of the experience you cited in the previous question. Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, in the Work History/Experience section of this application. If you chose "Not applicable. No experience as described above" in the previous question, respond by entering N/A to this question.
08
I understand the position is located within Cecil County. Elkton Branch - 105 Chesapeake Blvd, Ste A, Elkton, MD 21921-6377
I have read and acknowledge the above statement.
09
The position you are applying for may require proof of education and/or licenses beyond high school in order to qualify. You must submit this proof as instructed on the job posting. If you do not submit a copy of your degree, transcript(s) or license(s) before submitting your application will not be considered further.
I have read and acknowledge the above instructions.
10
I understand I am responsible for maintaining the accuracy of my contact information, including my street address, my e-mail address, and my contact telephone numbers. Failure to maintain accurate contact information may result in my not receiving information regarding this job announcement and/or may result in my not being further considered for this employment opportunity. To update this information, visit www.governmentjobs.com/careers/mdotmd, click on the "Sign In" link, and follow the prompts.
I have read and acknowledge the above instructions.
Required Question
MVA Assistant Branch Manager II (Grade 18)
Executive Service
This position serves at the pleasure of the Appointing Authority
Open Recruitment
Current vacancies exist within Cecil County
The Motor Vehicle Administration (MVA) is seeking a dynamic, progressive candidate as an MVA Assistant Branch Manager II, with a focus on delivering premier customer service with innovative ideas and solutions.
The MVA Assistant Branch Manager II - Field Operations is responsible for assisting the MVA Branch Manager in the management of complex transportation operations. This position is a member of the MVA leadership team and requires a results-oriented individual who can foster a collaborative environment.
Responsibilities Include
Assisting the Branch Manager in planning, leading, directing, organization, and overseeing assigned branch operations, audits, compliance, and premier customer service
Working with employees to solve problems for customers
Plans, assigns, schedules, and evaluates the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staff
Acting as a change agent within the MVA
Developing workflow efficiencies
Working in a union environment
Ideal Candidates Will Possess
Excellent critical thinking skills
Experience managing and adjusting the staffing levels of large teams to fit business needs
Excellent people skills and customer service experience
Excellent written and verbal communication skills
The ability to give input and implement changes to policy and procedure
Desire to act as a public servant, providing premier customer service
Three or more years of leadership experience, preferably in a fast-paced, customer-focused environment
Two (2) years of experience working in the State or Federal Government
MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here: MDOT Benefits Guide
Qualifications
PREFERRED QUALIFICATIONS
Education : Possession of an Associate of Arts degree from an accredited college or university.
Experience : Three (3) years of experience supervising the operations of a retail-banking branch; the operations of an independent unit of a larger retail organization; or the operations of a subordinate section within a non-profit or governmental transportation or regulatory organization.
OR
Three (3) years of experience supervising the operations of a subordinate section or unit that includes the processing of drivers' licenses, vehicle titles/registration, insurance compliance or other related function.
Notes
Additional education at an accredited college or university may be substituted at a rate of thirty credit hours for up to one year of the required experience.
Additional experience as described above may be substituted on a year for year basis for the required education at the rate of one year of experience for thirty credit hours of education, for up to two years of the required education.
Licenses & Certifications
Employees in this classification will be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
Additional Information
To Apply
Submit a DTS-1 application online at: http://agency.governmentjobs.com/mdotmd . The application must be complete at the time of submission and must clearly describe the required work experience. Dates (month and year) must be stated. Vague descriptions of experience will not be considered. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted. Applications submitted online must be received by 11:59 PM if a closing date is noted. If you have general questions regarding employment opportunities with the Motor Vehicle Administration (MVA), please call 410-787-7719.
Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org ) or World Education Services: International Credential Evaluation (https://www.wes.org/ ).
The MVA is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.
The MVA is an equal opportunity employer. The MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.
The incumbent in this position is not a member of a covered bargaining unit.
The State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing. Reasonable accommodations will be provided upon request.
The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification to employment. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, withdrawal of an offer for employment or immediate discharge.
Relay Service: 1-800-201-7165 TTY: 1-800-492-4575 EEO/AA Employer
Issued: 03/03/2026
Benefits
Come join the Maryland Department of Transportation Team! We offer more than just a paycheck!!!! We offer healthcare, dental, long term disability, flexible work schedules, and so much more. Read all about our fabulous benefits in detail by visiting:
https://www.mdot.maryland.gov/tso/pages/index.aspx?pageid=152
Don't miss out on a great opportunity for a challenging career along with fabulous benefits!
Benefits are offered to all full-time, part-time permanent and contractual (partially subsidized) employees. Temporary employees do not receive benefits.
01
The purpose of the supplemental questions listed below is to further evaluate your experience and education to determine your eligibility for this job classification. Answer each question accurately and thoroughly. The experience you indicate in your responses to the supplemental questions must also be described, in detail, in the Work History section of this application. If you cite experience in your response that is not included in the Work History section of this application, your application may be considered incomplete, and you may not receive further consideration for this position.
I have read and acknowledge the above statement.
02
Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for this position. Applicants selected for an interview may provide a resume at that time.
I have read and acknowledge the above statement.
03
Do you possess an Associate of Arts degree from an accredited college or university?
Yes
No
04
Do you have three (3) years of experience supervising the operations of a retail-banking branch; the operations of an independent unit of a larger retail organization; or the operations of a subordinate section within a non-profit or governmental transportation or regulatory organization?
Yes
No
05
Provide specific example(s) of the experience you cited in the previous question. Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, in the Work History/Experience section of this application. If you chose "Not applicable. No experience as described above" in the previous question, respond by entering N/A to this question.
06
Do you have three (3) years of experience supervising the operations of a subordinate section or unit that includes the processing of drivers' licenses, vehicle titles/registration, insurance compliance or other related function?
Yes
No
07
Provide specific example(s) of the experience you cited in the previous question. Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, in the Work History/Experience section of this application. If you chose "Not applicable. No experience as described above" in the previous question, respond by entering N/A to this question.
08
I understand the position is located within Cecil County. Elkton Branch - 105 Chesapeake Blvd, Ste A, Elkton, MD 21921-6377
I have read and acknowledge the above statement.
09
The position you are applying for may require proof of education and/or licenses beyond high school in order to qualify. You must submit this proof as instructed on the job posting. If you do not submit a copy of your degree, transcript(s) or license(s) before submitting your application will not be considered further.
I have read and acknowledge the above instructions.
10
I understand I am responsible for maintaining the accuracy of my contact information, including my street address, my e-mail address, and my contact telephone numbers. Failure to maintain accurate contact information may result in my not receiving information regarding this job announcement and/or may result in my not being further considered for this employment opportunity. To update this information, visit www.governmentjobs.com/careers/mdotmd, click on the "Sign In" link, and follow the prompts.
I have read and acknowledge the above instructions.
Required Question