Tolling Maintenance Technician (Technician IV) - Denver (Extended)

Department Information
This position is only open to Colorado state residents.
New employees to the State will be paid biweekly. There are 26 biweekly pay periods in a year.
About CDOT
CDOT employees make a difference by providing freedom, connection, and experience to the traveling public, while also keeping them safe. The State of Colorado offers competitive medical, dental and vision insurance, life and disability insurance, and flexible spending and health savings accounts. Visit the State of Colorado benefits for details, current premium rates and a summary video about benefits. The state also offers PERA retirement, great optional PERA plans such as 401K, a generous paid time off package of annual, sick, holiday and other leave, strong career growth, tuition reimbursement and professional development. Perks include Colorado Employee Assistance Program (CSEAP) counseling, wellness, credit union membership and employee discount program. Visit CDOT Benefits for details. Some positions may qualify for Public Service Loan Forgiveness .
CDOT for All
CDOT’s strength is our people, and our commitment to our people is to shape, support, and sustain the employee experience, and ultimately, create a supportive workplace where everyone, regardless of gender, race, ethnicity, religion, national origin, age, sexual orientation, gender identity, citizenship status, education, disability, socio-economic status, or any other identity, has the opportunity to thrive.
The eligible list created from this announcement may be used to fill current and future vacancies for a period of up to 6 months.
Description Of Job
About the Unit
The Tolling Maintenance Technician (Technician IV) works in the Colorado High Performance Transportation Enterprise (HPTE) which was created in 2009 as an independent, government-owned business within The Colorado Department of Transportation (CDOT) but is overseen by a separate Board of Directors that includes external stakeholders from four geographic regions appointed by the Governor. HPTE is now doing business as the Colorado Transportation Investment Office (CTIO). CTIO is an “enterprise” for purposes of Section 20 of Article X of the State Constitution as long as it retains the authority to issue revenue bonds and receives less than 10 percent of its total revenues in grants from the state and local governments.
Since 2015, CTIO has been enhancing its capabilities for Express Lanes operations. Currently, CTIO operates 176 lane miles of Express Lanes, with an additional 63 lane miles under construction and 14 lane miles in development. As the operator of the Express Lanes Network, CTIO oversees the operation, maintenance, and performance of the entire Express Lanes network.
About The Position
The Tolling Maintenance Technician will assist the Tolling Maintenance Supervisor with oversight of toll road maintenance, repair, escalations, and reports, working primarily with vendors responsible for the maintenance of equipment and devices on the Express Lanes network. There are currently six operational corridors, C470, C70, I-25 Segment 2, I-25 Segment 3, I-25 South GAP, and I70 Mountain Express Lanes (MEXL), with three additional corridors currently under construction. Several more roadways have been identified for future construction in the coming years.
Your duties and responsibilities will include, but not be limited to, the following:
Maintenance of Tolled Express Lanes

Assist the Tolling Maintenance Supervisor with oversight of toll road maintenance, repair, escalations, and reports, working primarily with vendors responsible for the maintenance of equipment and devices.
Monitor ETC riteOSS ™ and Tolling Access Portal (TAP) systems which relay information about damaged roadside equipment or devices;
Perform day-to-day monitoring of tolling systems and accompany the contractor maintenance team to Express Lanes to investigate equipment/device damage, determine needed repairs and work with contractors to ensure that they perform the necessary repairs according to specs/contracts and Standard Operating Procedures. Equipment includes cameras, VMS boards, antennas, lane controllers, loops, Remote Traffic Microwave Sensors (RTMS), and Toll Rate Dynamic Pricing Signs (TRDPS).
Ensure that the contractors are performing maintenance and repairs within prescribed timeframes outlined in the contract.
Coordinate vendor/contractor installation of new equipment and oversee the installation to ensure equipment is installed according to specs.
Work with CDOT Maintenance and/or vendors to facilitate road closures when necessary for installations.
Coordinate with supervisor to ensure emergency repair contracts are completed.
Ensure that accurate documentation of any issues is completed by the contractor.
Monitor the maintenance ticketing process directly and provide guidance on the tickets to ensure they are properly updated and closed out in a timely manner.
Coordinate with CDOT Intelligent Transportation Systems & Network Services (ITS) during events that are related to fiber outages or problems with the network that need to be repaired; work with the CDOT Roadway Technical Services (RTS) related to Toll Rate Dynamic Pricing Sign outages or problems with the roadside cabinets. Work with CDOT Maintenance when there is damage in Toll Lanes caused by the driving public.
May provide training to address individual contractors’ gaps in knowledge.
Inventory and Spare Parts Tracking

Perform physical inventory audits of spare parts.
Follow Return Material Authorization (RMA) factory return programs.
Regularly communicate with the vendor(s) to manage and control parts inventory, based on demand.
Track transponder inventory.
Reports and Planning

Generate reports that show overall maintenance performance.
Routinely generate reports from the system to plan for device or equipment changes or upgrades.
Capture trends and patterns and analyze for specific performance of equipment, toll point locations, uptime and other indicators related to performance, focusing on Service Level Agreement (SLA) metrics.
Monitor contractor Key Process Indicators (KPI's); identify and report trends to the Maintenance Supervisor.
System Testing and Coordination of Toll Project Activities

Document device or software failures to ensure all punch list items are addressed before subsequent testing.
Test new toll rates and algorithms to make sure that the software will change the toll rates expected to match the situation on the road.
Document any issues with the equipment for corrective maintenance.
Attend the Go-Live meetings.
Provide input into the development of guidance documents developed by the contractor on best practices related to maintenance during testing.
Other duties as assigned.
Work Environment

Your schedule will primarily be 8- 5 work hours, Monday-Friday.
You will likely work a hybrid schedule with a combination of in-office and remote work.
On-call/call back. The Express Lanes Network has different hours of operation for each corridor however, equipment failures can occur at any time requiring this position to be available to assist with system recovery at any time or on any day.
May work with several computer screens.
Required to drive CDOT vehicles.
Required to travel to conferences and meetings, may be required to work from multiple CDOT or vendor locations.
Required to drive to Express Lanes to investigate roadside equipment and device damage and to monitor maintenance staff or contractors’ during implementation, corrective, preventive and emergency maintenance activities in the field.
Required to drive to various facilities to coordinate with stakeholders and to perform system testing.
Minimum Qualifications
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Experience Only
At least four (4) years of experience applying knowledge of and/or experience with the installation and/or repair processes of electronic, traffic, tolling, or IT/computer equipment, such as VMS boards, antennas, lane controllers, loops, RTMS, Toll Rate Dynamic Pricing Signs and surveillance cameras, which included monitoring, relaying, and/or reporting data from computer systems.
OR
Education And Experience

A combination of relevant education and experience equal to at least four (4) years.
Education from an accredited college or university in transportation, IT; Electrical Trades; Systems, Electrical and/or Mechanical Engineering or another field of study related to the duties of this position will be considered.
Experience which included applying knowledge of and/or experience with the installation and/or repair processes of electronic, traffic, tolling, or IT/computer equipment, such as VMS boards, antennas, lane controllers, loops, RTMS, Toll Rate Dynamic Pricing Signs and surveillance cameras, which included monitoring, relaying, and/or reporting data from computer systems will be considered. Please Note: The required experience must be substantiated within the work experience section of your application. “See Resume” statements on the application or resumes in lieu of a complete application may not be accepted. Additional information submitted after the closing date of this announcement will not be considered in the review of your application. In addition, part-time work will be prorated.
College Transcripts: If you are using education to qualify, a legible copy of your official or unofficial college transcript(s) or an official foreign credential evaluation report must be submitted with your application. Transcripts must show the name of the school, completed credit hours, and (if applicable) that a degree was conferred. Transcripts from colleges or universities outside of the United States must have been assessed for U.S. equivalency by a NACES educational credential evaluation service. The credential evaluation report must be an official report. Failure to provide a transcript or official foreign credential evaluation report may result in your application being rejected and you will not be able to continue in the selection process for this position.
Conditions of Employment

Must pass a pre-employment screening which may include social security number trace, criminal records check, public court records check, educational records, and driving records checks. More information in the supplemental information section.
A current valid driver’s license is required for all Colorado Department of Transportation (CDOT) positions which require operating a state or personal motor vehicle to perform one or more essential functions of the position.
On-call
Preferred Qualifications
Theexceptional applicantwill possess proven ability or accomplishment in the following:

Demonstrated success with the duties listed in the Description of the Job section;
Highest work/personal ethics and integrity;
Years of State service experience related to the duties of this position;
Experience with traffic operations platforms and equipment such as TAP software, ETC’s riteSuite, and/or CCTV;
Experience with equipement such as VMS boards, antennas, lane controllers, loops, RTMS, Toll Rate Dynamic Pricing Signs and surveillance cameras;
Leadership skills and experience;
Experience leading, overseeing and providing direction and training to contractors or employees;
Experience with equiment installation and repair;
Expeience ensuring compliance with specs, contracts and Standard Operating Procedures;
Experience performing incident response/management;
Experience with data-driven decision-making;
Ability to monitor systems which relay information about damaged roadside equipment or devices;
Understanding of how fiber and Ethernet work;
Skill and experience tracking and reporting data;
Proven ability to manage multiple projects and priorities in a demanding environment;
Able to prioritize incoming information;
Passion for safety and service to the public;
Comfortable using hand tools;
Strong analytical, reasoning, investigative, problem solving, and decision making skills;
Flexibility and adaptability in response to changing conditions or unexpected obstacles;
Excellent oral and written communication skills;
Ability to partner with other CDOT stakeholders and staff, the public, consultants, and others with sensitivity to their needs and priorities;
Strong time management skills;
Excellent organizational skills;
Strong interpersonal and relationship building skills;
Ability to work under pressure;
Ability to take initiative to solve problems in an innovative manner;
Strong attention to detail;
Comfortable learning new software;
Ability to work effectively in both independent and team situations;
Fluency in Microsoft Office Suite (Word, Excel), Gmail, SAP, and the ability to quickly learn other software systems.
Supplemental Information
Applicant Checklist
Complete Applications Must Include The Following Documents

A complete CDOT Application for Announced Vacancy (please submit online using the green 'APPLY' button at the top of this announcement)
A complete Supplemental Questionnaire (The questionnaire is part of the online application. You will be prompted to answer them as you are completing your online application.)
If you are using education to qualify, a copy of your official or unofficial transcript showing completed coursework and credit hours, that your degree has been conferred (if applicable), your name and the name of your school, or your official NACES credential evaluation report. Please submit this as an attachment to your online application.
If you are a veteran, a copy of your DD214. Please submit this as an attachment to your online application.
Please note that you may redact information on your attachments that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution.
Only complete applications submitted by the closing date for this announcement will be given consideration. Every effort must be made to submit all application materials by the announcement close date. Where unusual circumstances prevent timely acquisition of transcripts, they must be submitted within five business days of the announcement close date. Resumes will not be accepted in lieu of a completed application. Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected.
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.
The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.
Notifications
All correspondence regarding your status in the selection/examination process will be via email. Include your current working email address on your application and check your email frequently as you could receive time sensitive correspondence regarding this position. We highly recommend that you set up your email to accept messages from " state.co.us " and " info@governmentjobs.com " addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email. Immediately after you submit your application you should receive an email that confirms that you successfully submitted an application for this position. If you do not, try submitting again until you receive the confirmation email. Be sure to also check your junk folder for email communications from the State of Colorado's website.
The Hiring Process

All applications that are received by the closing of this announcement will be reviewed against the minimum qualifications in this announcement. Candidates who meet the minimum qualifications proceed to the next step.
Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.
Part, or all, of the comparative analysis for this position may be a structured application review, which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications.
Be sure your application materials specifically address your qualifications, experience, work products, and accomplishments as they relate to the Major Duties, Minimum Qualifications, and Preferred Qualifications sections as listed above. Failure to include adequate information or follow instructions by the deadline for application may result in your application not being accepted for this position and may affect your inclusion as a qualified candidate in any step of the selection process and placement on the eligible list.
A top group, up to six candidates, will be invited to schedule an interview with the hiring manager.
Transfer, Non-Disciplinary Demotion or Reinstatement
If you believe that you are eligible to be considered as a transfer, non-disciplinary demotion, or reinstatement to this vacancy, you must submit a completed application following the directions in this job announcement and you will be included in the selection process along with other qualified applicants. If you are the finalist for this position after the selection process, Human Resources will confirm your eligibility to be appointed as a transfer, non-disciplinary demotion, or reinstatement applicant.
Employment Screening
If an applicant reaches the finalist stage of the hiring process, the Colorado Department of Transportation may procure a consumer report and/or investigative consumer report on the applicant in connection with his/her application for employment purposes, as defined under the Fair Credit Reporting Act. These reports may be obtained at any time after receipt of the applicant's authorization. As part of the employment screening an applicant will be requested to disclose any deferred judgments and convictions as well as an explanation of the circumstances around any arrest or conviction. In the event that a screening returns information that the applicant believes is not accurate, he or she will have an opportunity to dispute the information with “Accurate.” Accurate, a consumer reporting agency, will obtain the report for CDOT. Further information regarding Accurate including its privacy policy, may be found online at www.accurate.com . Accurate is located at 200 Spectrum Center Drive Suite 1100, Irvine, CA 92618. The report may contain information bearing on the applicant's character, general reputation, personal characteristics, and mode of living. The information that may be included in the report includes social security number trace, criminal records check, public court records checks, educational records, and driving records checks . CDOT will only request credit reports insofar as they relate to the position for which the applicant is applying. The information contained in the report will be obtained from private and/or public record sources. The applicant will have the right, upon written request made within a reasonable time after receipt of a notice, to request disclosure of the nature and scope of any investigative consumer report.
Appeal Rights
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ( dpa_state.personnelboard@state.co.us ), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver, CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action. For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board go to spb.colorado.gov ; contact the State Personnel Board for assistance at 303.866.3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1,State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
ADAAA Accommodations
CDOT is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability as defined by the ADA Amendments Act of 2008 (ADAAA) with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, or participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to Lynn Livingston at LynnR.Livingston@state.co.us or call 303-757-9110.
Former State Employees
Former employees of the Colorado Department of Transportation System or any other State of Colorado Department or Agency, who were disciplinarily terminated or resigned in lieu of termination, must disclose this information on his/her application.
LL (SAP #50139593/PCR #64771)