BR-2619 BRIDGE Microsoft 365 Knowledge Management Undergraduate Intern

Overview
WWF Overview
For 60 years, WWF has worked to help people and nature thrive. As one of the world’s leading conservation organizations, WWF works in nearly 100 countries, connecting cutting-edge conservation science with the collective power of our partners in the field – nearly one million supporters in the United States and five million globally, as well as partnerships with communities, companies, and governments.
At WWF, we are working to create an organization where the richness of all our unique views, experiences, and backgrounds combine to create the most sustainable and inclusive conservation outcomes possible, bringing the greatest benefit to the planet and every person who lives on it.
Across the many cultures and individuals that represent WWF, we are unified by one mission, one brand, and one common set of values: Courage, Respect, Integrity and Collaboration.
BRIDGE is WWF’s summer internship program. Launched in 2021, it is a paid internship opportunity aimed at a pool of talented undergraduate and graduate students who could bring fresh thinking and innovation to the environmental sector. In particular, WWF aims to employ interns who have not previously had a breadth of professional experience and have not previously considered conservation as a career pathway.
Position Summary
WWF seeks a BRIDGE Microsoft 365 Knowledge Management Undergraduate Intern .
Join the Productivity & Collaboration Services team at WWF as a Microsoft 365 Knowledge Management & Adoption Intern and help advance how staff across the organization find, use, and trust information in Microsoft 365. This role supports two core functions: improving published content on WWF’s intranet and advancing governance practices for SharePoint and Teams sites. Interns will gain hands-on experience in content design, digital governance, modern SharePoint experiences, and user adoption strategies by contributing to real organizational needs that impact staff globally.
Responsibilities
Internship Description:
Content Modernization & Intranet Management

Review published intranet content to identify outdated, redundant, or inconsistent pages.
Contact content owners (subject matter experts) to request updates, verify accuracy, and coordinate refresh cycles.
Update SharePoint pages using modern web parts, layouts, and templates to improve usability.
Improve navigation, readability, accessibility, and visual clarity following content design best practices.
Use analytics (e.g., page views, search terms) to understand user behavior and prioritize improvements.
Microsoft 365 Governance & Site Owner Attestation Workflow

Help design, test, and manage a site owner attestation workflow to ensure SharePoint sites and Teams have designated owners and a clear purpose.
Review site inventories to identify inactive, stale, or ownerless sites.
Contact site owners for periodic confirmation of ownership and usage; coordinate archival or reassignment as needed.
Support rollout communications and training for the new attestation process.
Document governance procedures and contribute to WWF’s Microsoft 365 “ways of working” guidance.
Adoption, Training & Communications Support

Create user-friendly guidance, how-to articles, intranet pages, and quick tips for Microsoft 365 tools.
Develop communication assets (posts, walkthroughs, short videos, or graphics) to support user adoption.
Gather user feedback, identify opportunities to simplify processes, and recommend improvements.
Support migration or cleanup projects as needed (file rationalization, permissions reviews, metadata organization).
Qualifications
Minimum Requirements:

Pursuing an a ssociate’s or b achelor’s program in Knowledge Management, Information Science, Business, Organizational Development, or a related field. Those studying outside these areas are still highly encourag e d to apply. Must be an actively enrolled student and not received degree at time of internship start date (June 1, 202 6 ).
Identifies and aligns with WWF’s core values: Courage, Integrity, Respect, and Collaboration .
Demonstrates courage by speaking up even when it is difficult, or unpopular.
Builds trust with colleagues by acting with integrity, owning mistakes, and holding oneself accountable.
Welcomes other points of view and ideas, recognizing and embracing different and contrary perspectives with kindness, curiosity, and encouragement.
Makes conscious efforts to promote cooperative practices, behaviors, and ways of working across many groups and individuals.
Strong writing and editing skills with an eye for clarity, structure, and user friendliness.
Strong interpersonal skills and comfort reaching out to staff across the organization.
Familiarity with Microsoft 365 tools (SharePoint, Teams, OneDrive); comfortable learning new digital tools.
Organized, detail-oriented, and able to track multiple content workflows simultaneously.
Preferred Qualifications

Subject expertise in one or more of the following areas is preferred, but not required :
Experience with SharePoint content creation, site editing, or information architecture.
Experience or interest in digital governance, knowledge management, or user adoption strategies .
Learning Outcomes

Digital Knowledge Management: Practical experience organizing information an d modernizing SharePoint-based intranet content.
Modern SharePoint & Microsoft 365: Skills in page design, web parts, site structures, permissions, and modern experiences.
Lifecycle Governance: Understanding of site ownership, attestation workflows, archival processes, and governance best practices.
User Adoption Practices: Exposure to communication planning, change management concepts, and user education materials.
Stakeholder Communication: Experience translating complex or technical information into clear guidance.
Project Management: Practice tracking work, managing deadlines, and collaborating with cross-functional teams.
WWF Interns Will Be Offered a Set Of Professional Development Opportunities, Aimed At Increasing Their Exposure To Conservation And Sustainability Careers. This Includes

Development discussions with their manager;
Up to two online courses through Cornell University’s eCornell program;
Speed mentoring with different WWF teams;
Opportunity to present their work to intern peers and WWF staff;
Session on resume and interviewing best practices.
Interns will also have access to an array of networking opportunities. This includes meetings with WWF’s staff and leadership team.
Location:
DC-Remote. This position is flexible on location.  The intern may complete the internship either in Washington DC or other states,  with the exception of : Hawaii, Kentucky, Nevada, Oklahoma, Wyoming.
Compensation
Paid - $2 1 per hour (full-time, 35 hours per week)
Internship Dates
Internship will run from June 1 to August 7, 2026
How To Apply
Please  submit  a resume & cover letter through our Careers page. In your cover letter, please describe:

Your relevant skills and interest for this position
Your connection to nature and the environment
How  you could  contribute to the field of  conservation.
If selected for the role, you will need to provide 1 letter of recommendation as part of the WWF application process.
This job will be posted and open for applications until Monday, March 16 11:59 PM Eastern Standard Time.
Please note: Applicants must be legally authorized to work in the U.S. This position is not eligible for employment visa sponsorship.  In compliance with federal law, all persons hired will be  required  to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.