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Patient Care Representative

Silicon Valley Medical Development • San Jose, CA

Not Applicable Posted March 26, 2026 Job link

Thinking about this job

Responsibilities

Commitments

Responsibilities

He/she contributes to the overall patient experience and satisfaction.
Responsibilities include: answer telephone calls and relay messages, schedule appointments, verify patients’ demographics and insurance information.
Additionally, the PCR will review patients’ medical records to assist with patient inquiries, requests for medication refills and coordinate Release of Record requests.
Patient Registration
Registers patients and updates existing patient accounts in a courteous and professional manner
Determines if patient has a co-payment or deposit; accepts and records receipt of payment; provides applicable waiver and obtains appropriate signatures; and, when appropriate, scans copy of patient’s photo ID, insurance card and/or waiver
Handles any system red flags as they are encountered
Assist patients with registering for MyCare health record system
Call Management
The following activities are performed when assigned to Call Management
Handles incoming calls, makes appointments, sends task to providers and support staff as needed
Assures all urgent calls are handled in a timely manner
Communication and Front-Office Procedures
The Following Activities Are Expected To Be Performed In a Timely , Courteous And Professional Manner In Accordance With Service Level Standards
Greet patients and others entering the department
Schedules new or follow-up appointments
Responds to requests from patients, family members, physicians and staff
Electronic Medical Record (EMR) Documentation
Manages EMR in-basket(s), work queues and schedule templates as assigned
Cashiering
Reconciles cash sheet and cash drawer, completes daily and monthly deposit summaries
All other duties as assigned including department-specific functions and responsibilities
Contributes to the overall patient experience and satisfaction
Participates in performance improvement activities
Performs other duties as assigned
Adheres to HR, safety, HIPAA and compliance policies, and attendance requirements
Performs work in accordance with established schedules, policies and procedures

Not Met Priorities

What still needs stronger evidence

Requirements

Electronic Medical Record (EMR) Documentation
Minimum 2 years of experience as a Patient Care Representative or in a customer service/guest relations role preferred
Experience working with an EMR
Ability to accurately type a minimum of 40 WPM
Strong verbal and written communications, and active listening skills
Solid patient/guest relations skills with the ability to communicate in a professional, courteous and efficient manner
Excellent interpersonal and telephone communications skills
Legible handwriting
Basic math skills necessary to collect payments and balance cash drawer
Excellent attention to detail
Basic computer skills to include keyboarding, mouse movement and data entry skills to enter information accurately into the EPIC EMR
Ability to maintain composure during challenging interpersonal interactions
Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted to maintain standard workflow
Ability to work effectively as a team member who is flexible, cooperative and willing to assist others

Preferred Skills

Minimum 2 years of experience as a Patient Care Representative or in a customer service/guest relations role preferred
Associates degree preferred
EPIC EMR experience preferred
Bilingual skills preferred

Education

(Not required) – High School Diploma or GED
(Not required) – Associates degree preferred
(Not required) – EPIC EMR experience preferred
(Not required) – Bilingual skills preferred

El Camino Health Medical Network is currently seeking a talented Patient Care Representative to join our growing healthcare team!
Location: San Jose, Ca
Schedule: 8:00am-5:00pm
Pay : $29.00-$31.00/ hour
El Camino Health Medical Network is recruiting full-time Patient Care Representatives for our El Camino Health Primary Care and Multi-Specialty Care outpatient practices located in Santa Clara County.
The Patient Care Representative (PCR) is the primary point of contact for the practice’s patients. He/she contributes to the overall patient experience and satisfaction. Responsibilities include: answer telephone calls and relay messages, schedule appointments, verify patients’ demographics and insurance information. Additionally, the PCR will review patients’ medical records to assist with patient inquiries, requests for medication refills and coordinate Release of Record requests.
Patient Registration

Registers patients and updates existing patient accounts in a courteous and professional manner
Determines if patient has a co-payment or deposit; accepts and records receipt of payment; provides applicable waiver and obtains appropriate signatures; and, when appropriate, scans copy of patient’s photo ID, insurance card and/or waiver
Handles any system red flags as they are encountered
Assist patients with registering for MyCare health record system
Call Management
The following activities are performed when assigned to Call Management

Handles incoming calls, makes appointments, sends task to providers and support staff as needed
Assures all urgent calls are handled in a timely manner
Communication and Front-Office Procedures
The Following Activities Are Expected To Be Performed In a Timely , Courteous And Professional Manner In Accordance With Service Level Standards

Greet patients and others entering the department
Schedules new or follow-up appointments
Responds to requests from patients, family members, physicians and staff
Electronic Medical Record (EMR) Documentation

Manages EMR in-basket(s), work queues and schedule templates as assigned
Cashiering

Reconciles cash sheet and cash drawer, completes daily and monthly deposit summaries
All other duties as assigned including department-specific functions and responsibilities

Contributes to the overall patient experience and satisfaction
Participates in performance improvement activities
Performs other duties as assigned
Adheres to HR, safety, HIPAA and compliance policies, and attendance requirements
Performs work in accordance with established schedules, policies and procedures
Requirements

High School Diploma or GED
Minimum 2 years of experience as a Patient Care Representative or in a customer service/guest relations role preferred
Experience working with an EMR
Ability to accurately type a minimum of 40 WPM
Strong verbal and written communications, and active listening skills
Solid patient/guest relations skills with the ability to communicate in a professional, courteous and efficient manner
Excellent interpersonal and telephone communications skills
Legible handwriting
Basic math skills necessary to collect payments and balance cash drawer
Excellent attention to detail
Basic computer skills to include keyboarding, mouse movement and data entry skills to enter information accurately into the EPIC EMR
Ability to maintain composure during challenging interpersonal interactions
Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted to maintain standard workflow
Ability to work effectively as a team member who is flexible, cooperative and willing to assist others
Associates degree preferred
EPIC EMR experience preferred
Bilingual skills preferred