Head of Creative Operations

Overview
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Overview
Atlassian is looking for an experienced and strategic Head of Creative Operations to lead the operating engine of our in-house Creative Studio — the diverse and vibrant team responsible for how our brand shows up globally.
You will own and evolve the systems, structure, financial planning, and operating model that power a global brand creative organization. Your role is to ensure our designers, writers, filmmakers, strategists, and producers are set up to deliver world-class creative work at scale — efficiently, sustainably, and aligned to business priorities.
You are a leader who has redesigned how creative organizations work. You will shape the Studio’s intake and prioritization frameworks, capacity models, forecasting, tooling ecosystem, governance rituals, and global resourcing strategy. You will also play a critical role in financial planning, org design, and portfolio orchestration — ensuring the Creative Studio operates as a scalable, high-craft and performing function embedded within Atlassian’s marketing organization.
You will partner closely with the Executive Creative Director and Marketing Leadership to translate strategic ambition into executable roadmaps grounded in operational rigor.
Cultivating and maintaining strong relationships is a must, as is a deep passion for enabling creative excellence. You will collaborate with Product Marketing, Product Design, Procurement, Legal, and Events teams, as well as external agencies and production partners. You are amiable, adaptive, strategically minded, solutions-driven, and organized—able to bring clarity to ambiguity in a fast-paced environment. Client-side creative org is required (Bonus if you also have Industry expertise at a recognized creative agency). You have a proven track record managing creative operations and scaling systems for global teams.
Responsibilities
Responsibilities:

Design and evolve the creative operating model You will design, document, and continuously refine how work flows through the brand creative team—from intake to delivery—along with the playbooks, governance, and engagement models that support it.
Own intake, prioritization, and what we don’t do You will own the intake and prioritization framework that determines what the team does and doesn’t take on, balancing strategic initiatives, reactive asks, and capacity in close partnership with Marketing and PMM.
Lead capacity planning and forecasting You will build and maintain data-informed capacity and forecasting models that align headcount, allocations, utilization, and WIP limits with current and planned demand.
Manage Creative Studio budget and financial planning You will partner with Finance and Marketing to plan, manage, and track the Creative Studio budget—including headcount, travel, vendor, production, and tooling spend—to ensure resources are aligned to strategic priorities.
Oversee physical content studio operations in San Francisco You will help manage the day-to-day and long-range operations of the content studio in San Francisco, ensuring the space, equipment, and processes effectively support production needs and team workflows.
Drive data-informed operations and reporting You will define, track, and socialize the key metrics, dashboards, and reporting cadences that give leaders visibility into pipeline, team health, and operational performance and use these insights to drive improvements.
Scale org design and resourcing strategy You will help shape the global org structure and resourcing strategy—including regional models and hire vs freelance vs outsource decisions—to support a scalable, sustainable creative practice.
Own workflow tools and systems You will lead the selection, configuration, and adoption of workflow and project management tools and standards so that briefs, roadmaps, and work tracking are consistent and visible across regions and time zones.
Partner in strategic planning and governance You will participate in annual and quarterly marketing planning, translate priorities into creative roadmaps and guardrails, and run or contribute to governance rituals that keep strategy, capacity, and execution aligned.
Lead and develop the operations & production team You will manage and mentor a team of operations and production specialists, setting clear expectations, coaching their growth, and modeling calm, pragmatic leadership under pressure.
Enable world-class creative execution You will ensure that systems, resourcing, and vendor models are tuned to enable best‑in‑class creative work across live action, digital, experiential, and events.
Champion the voice of both creatives and stakeholders You will build trust with creatives and stakeholders by setting realistic expectations, explaining tradeoffs clearly, pushing back when needed, and feeding stakeholder feedback into ongoing process and system improvements.

Qualifications
Qualifications:

15+ years of experience in creative operations, production operations, or program management within internal brand/marketing organization and a creative agency - Experience across both is highly valued.
7+ years leading teams, with proven success designing and scaling global creative teams across time zones, including regional pods, follow-the-sun models, and escalation frameworks.
Demonstrated experience redesigning how a creative team works (intake, prioritization, workflows, governance, tooling) with clear, measurable outcomes.
Proven ability to:
Build and run prioritization frameworks and portfolio management practices.
Develop forecasting models for creative capacity, including utilization and WIP management.
Use data and metrics (throughput, cycle time, utilization, forecast accuracy, stakeholder satisfaction, cost per asset) to drive operational decisions.
Strong background in or exposure to creative production (film, digital, experiential, events, or design) with a clear shift toward systems and operations rather than only project execution.
Experience implementing and scaling workflow or project management tools (e.g., Jira), including change management, adoption, and measurement of impact. And a passion for Ai and agents within this space.
Strong business acumen, with the ability to connect creative capacity and operational realities to marketing and business objectives.
Experience deciding when to hire, freelance, or outsource, supported by cost modeling, volume analysis, and skill-gap assessments.
Comfortable managing vendor relationships, procurement, contracts, and legal partnerships in collaboration with Procurement and Legal.
Excellent leadership, communication, and stakeholder management skills; adept at building rapport and consensus among diverse partners and senior leaders.
Comfortable operating as a player/coach—able to zoom between strategy, systems design, and hands-on problem solving as needed.
Experience and affinity for Atlassian products and brand is a plus.
Bachelor’s degree or equivalent practical experience.
Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $196,200 - $256,150
Zone B: $177,300 - $231,475
Zone C: $162,900 - $212,675
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .