Senior Manager, Banking

Are you ready to make an impact?
West Monroe is currently seeking a Senior Manager with Commercial Lending and/or Consulting expertise in the Financial Services industry to join our Financial Services Practice.  As many banks who have survived the worst of the financial crisis look to position themselves for growth and prosperity in a new banking landscape, there are many exciting opportunities to work with new and existing clients on strategy, transformation, and delivery engagements.  With consolidation, regulation, technology advances and significant market-level change, this role is well positioned for engagements spanning business, technology, and management consulting services.  The role will involve applying personal and corporate knowledge and experience to tailor solutions and build partnerships helping our clients gain competitive advantage in their markets.  You will help business and technology executives solve key problems within the financial services industry, mentor junior consultants, while building the practice and your career at one of the best places to work in Chicago.
What will you be doing?
There are three main areas of responsibility for our Senior Managers:
Client Delivery

Serve as Engagement Account Manager for several key Clients with overall responsibility for client project delivery and account growth
Facilitate and lead Client and West Monroe Resources on large scale, transformative initiatives
Communicate and report project status to C-level executives and management, including budget, risks, and general business issues
Effectively manage project budget, Client billing, and subcontractor expenses
Analyze each Client’s business needs in order to identify the underlying problems and recommend optimal solutions
Document clear and concise business / functional requirements and acceptance criteria
Quickly respond to Client issues while also being able to effectively drive projects to timely and successful completion
Review project deliverables to ensure quality and consistency of project team output
Understand the underlying technologies being used on a project to be able to direct how to design, develop, test, and implement a technology enabled solution
On larger engagements, be able to work with larger management teams and determine independencies between the WMP project and other initiatives
On smaller engagements, be able to work hands on in creating deliverables which could include strategy, design, development, application testing, and the delivery of training
Facilitate effective change management programs within client organizations including creating and administering communication plans to ensure overall system usability and adoption
Business Development

Actively lead and participate in business development with prospective Clients including solution definition, proposal development, pre-sale Client meetings, estimation, pricing, negotiation, project planning, and development of statements of work all to achieve revenue generation goals at the Senior Manager level
Present at industry conferences and effectively network to develop a robust pipeline of prospect Client opportunities
Publish white papers, blogs, and actively participate in industry groups to establish West Monroe as an industry leading consulting service provider in Commercial Lending
Actively partner with Business Developers and other West Monroe solution areas to develop and present impactful solution offerings for prospective Clients
Drive the sales process of identifying and closing new opportunities with existing Clients
Actively build a professional network and affiliate network in the local, regional, and national financial services community
Foster and broaden professional relationships and opportunities with alliance partners
Practice Development

Manage and mentor consultants in the effective delivery of impactful solutions to financial services organizations
Participate actively in the consultant recruiting and performance management processes
Train consultants within the Financial Services and other West Monroe practices to be knowledgeable of Commercial Lending terminology, processes, and key performance indicators
Drive the development/enhancement of WMP’s methodologies and approaches to financial services Client delivery
Develop solutions specifically designed to address the needs of financial services firms engaged in Commercial Lending
Lending Skills And Experience

Industry experience in Commercial / Corporate Lending
Leadership experience and/or expertise in two or more of the following Commercial Banking areas: Business Process Optimization/Business Transformation Office, Internal/External Consulting Group, Credit Management & Portfolio Analytics, Commercial Loan Product, Commercial Lending Sales Process, Loan / Lease Origination Systems, Loan Servicing, Risk Management, Bank Secrecy Act (BSA)/Anti-Money Laundering (AML)
Leadership experience and/or expertise in one or more of the following is a plus: Small Business Administration (SBA) Lending, Equipment Finance, Alternative Business Lending, Consumer Lending / Leasing, Mortgage / Home Equity, Agriculture Lending, Treasury Management, and Capital Markets
Experience with industry-leading Commercial Loan Origination Systems (LOS) including nCino, Capitalstream, CreditQuest, WebEquity, and/or Sageworks. Developing business requirements for the LOS technology and/or serving as a liaison between the business and LOS technology development teams is a plus
Experience with industry-leading Customer Relationship Management (CRM) systems including Salesforce, Microsoft Dynamics, NetSuite, Oracle, etc. Developing business requirements for the CRM technology and/or serving as a liaison between the business and CRM technology development teams is a plus.
Experience leading transformational change initiatives, including Mergers and Acquisitions, Core Conversions, and/or Ancillary System Implementations and Integrations (e.g., LOS and CRM implementations)
Leadership/Management experience in multiple roles across the lifecycle stages of a commercial line/loan:
Relationship Manager / Loan Officer – Sales, Qualification, and Structuring
Credit Analyst / Underwriter – Underwriting, Due Diligence
Credit Officer – Credit Review, Approval
Loan Closer – Loan Documentation, Closing, Boarding
Portfolio Manager / Servicer – Portfolio Management
Risk Manager – Credit Risk / Capital Management
Commercial credit qualification or commercial credit training
What You Need To Bring To The Table

BS in Accounting, Finance, OR Equivalent experience required
At least 15+ combined years of Financial Services industry and/or professional services consulting experience including Client delivery
Commercial Lending experience within the Financial Services industry is required
Strong entrepreneurial spirit, having a desire to play a leadership role in business development for the National Financial Services Practice and help continue to grow our business
Must have experience managing a variety of teams, including small engagements as well as large initiatives
Must have experience estimating project work effort, cost, and identifying and mitigating project risks
Must have experience effectively leading organizations or teams through change
Must have recent experience or proficiency with financial services industry projects and have “been there, done that” confidence regarding capability to deliver value to Clients
Strong analytical, problem solving, and presentation skills
Candidates must be eligible to work permanently in the United States without sponsorship Strong communication skills to be able to work with Client representatives at all levels, including presenting to C-level executives
A commitment to inclusion and diversity, and openness to new ideas and perspectives
Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.
Seattle or Washington, D.C.
$203,800—$239,800 USD
Los Angeles
$213,500—$251,200 USD
New York City or San Francisco
$223,200—$262,700 USD
A location not listed above
$194,100—$228,400 USD
Other consultancies talk at you.
At West Monroe, we work with you.
We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.
You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.
West Monroe is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.
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If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.