Account Supervisor

Company Description Citizen is a global PR agency built to unleash the potential of ambitious brands. Integrated teams across PR, creative & strategy, insights & intelligence, digital, and experiential marketing give the curiosity, confidence, and courage to stay ahead of trends, make bold moves, and maximize measurable success. With 10 offices across North America and Europe, Citizen’s client roster includes P&G, Dole Packaged Foods, Duracell, Simon Malls, and Valvoline. The agency's disruptive campaigns have been awarded across the world from such shows as The Clios, Webbys, The One Show, LIAs, PRWeek Global and the Cannes International Festival of Creativity. Since 2022 Citizen has been named a PR Agency of the Year by Strategy Magazine. In 2024 the agency made the ‘Best in Business’ list from Inc. Magazine and was a Campaign Global PR Agency of the Year. In 2025, Citizen was named to PRNews’ Elite Top 120 Agencies List. This isn't just a job; it's an opportunity to grow, connect, and belong in a vibrant environment. Beyond global opportunities, personal time, and unforgettable team-bonding, we prioritize professional development, committed to unleashing the potential for our talent across all offices. If you lead with curiosity and are eager to make a lasting impact for the world's biggest brands, you can find out more about us here: https://www.citizenrelations.com/about About The Role As an Account Supervisor, you are a vital part of the Citizen Team. We're looking for you to display a solid understanding of consumer and brand communications, media relations and influencer management. The right Account Supervisor will be creative, strategic, organized, inquisitive and bold in their thinking. They’ll be open to exploring new ideas and venturing into new territory but balancing that with a sensible approach to generating earned media and managing influencer campaigns that deliver ROI. They will be able to work in a fast-paced environment and will know what creates a great story, what resonates with the media and how to help craft these narratives. In this role, you will:
Be a key member of client account teams, working as a link between the junior and senior teams members
Manage program tactics within a campaign with oversight from senior team members
Create timelines, identifying all deliverables from campaign start to finish with minimal oversight
Able to work in a fast-paced environment and manage multiple accounts and clients at a time
Write creative and compelling materials that require little to no revisions
Work with influencers, negotiating contracts, developing briefs and launching client-approved content
Keep your finger on the pulse of industry trends to inform media relations and social media strategies
Recommend creative and engaging tactics for client campaigns based on market developments and industry knowledge
Support plan development by writing tactical recommendations in a compelling manner with little revisions required
Present tactical recommendations to clients with little support from senior team
Directly execute client-facing correspondence with little or no supervision
Establish direct, professional relationships with client contacts
Support client crisis events with timely monitoring, research and other needs as directed
Support new business pitch development through generation of research and developing PR tactics with oversight from senior team members
Help to build out ideas for identified client growth opportunities
Review and maintain understanding of client budgets as well as manage execution budgets
Build positive professional relationships with junior staff and provide constructive and comprehensive feedback when reviewing work from junior level QUALIFICATIONS:
5-7 years of communications experience in an agency or corporation. Agency experience working with larger, complex organizations preferred.
Travel and/or hospitality experience with demonstrated success driving earned media coverage
Confident presentation skills
Deep understanding and application of best practices in earned and social media
Solid understanding of the different social media platforms and how to use them
Strategic thinker – Creative and analytical in gathering information about clients’ industries and business. Can effectively apply what’s 'known' toward measurable and effective communications strategies that generate desired results, and grow client relationships
Strong writer – Capable of delivering effective and creative written products for clients, including media materials, speaking notes and executive blog posts
Advisor - Demonstrates an excellent understanding of the clients’ businesses,runs effective client meetings and shows a high level of integrity in providing advice and counsel to support teams
True teammate – Understands the importance of advanced planning, well designed processes and measurement tools to help optimize the long term success of group and team activities
Media relations - Strong understanding of storytelling. Proven media relationships and results
Influencer relations - Background working with influencers to create client content & attend events
Professional and ethical - While upholding our values of quality, integrity, respect and an entrepreneurial spirit
Knowledge of Brandwatch, Meltwater, CreatorIQ, Asana is an asset T ransparency matters to us. For this role, you can expect a salary between $ 80,000-90,000 annually depending on experience. Joining Citizen Relations, you are part of the Plus Company. This network of entrepreneurial agencies is designed to collaborate, not compete. It empowers every agency – and every individual – to bring their own unique capabilities together to make magic happen. You will be empowered to take risks, dream big, develop your skills and grow in your career with the full support of the network and all it has to offer. We thank all applicants. However, only those selected for an interview will be contacted. Citizen Relations is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class. Citizen Relations is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.