Account Manager I - Charlotte, NC
ArcBest Technologies
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Charlotte, NC
0
0
0
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Not Applicable
Posted March 28, 2026
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Responsibilities
Commitments
Responsibilities
- Account Managers grow and maintain profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers.
- Make sales calls and presentations to customers of all sizes
- Conduct calls and face-to-face meetings with customers
- Manage business relationships and entertain customers
- Develop sales strategies and a comprehensive understanding of customers' business models
- Complete monthly sales audit reports and expense reports, as company guidelines require
- Work in a team setting to accomplish goals
- Create service solutions for customers' unique business problems, and initiate pricing
- Identify customer challenges; develop and implement solutions to create opportunities
- Complete itinerary and call report as required by Company guidelines and IRS regulations
- Maintain a positive, customer-focused attitude in a highly intense environment
- Negotiate service requirements and prices; establish service packages
- Exhibit excellent customer service
- Maintain accurate territory account information in ArcBest database
- Obtain and develop new accounts utilizing Company techniques and methods
- Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share
- Collaborate with customers, front-line management, and various ArcBest departments
- Interact with all employees and customers in a professional and courteous manner
- Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs
- Aggressively pursue customers using networking, social media, customer referrals, etc.
- Maintain and grow expertise of ArcBest service offerings
- Assist in collection process and cargo claim prevention, as needed
- Other duties and projects, as assigned
Commitments
Work Hours:
Generally, Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.
Travel Requirements
Minimal (0%-25%)
This is a salary position paid biweekly.
We also offer moving services through U-Pack®.
Not Met Priorities
What still needs stronger evidence
Requirements
- Experience
- Computer Skills
- Proficient in Microsoft Office Suite.
- Certifications
- Current and legal driver's license to operate motor vehicle.
- Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred
- Relationship Management
Preferred Skills
- Transportation industry and related sales experience, preferred
- Knowledge of business solutions, competitors, and decision makers, preferred
- Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred
Education
- (Not required) – Education:
- (Not required) – Bachelor's Degree, preferred
Job Description
Account Managers grow and maintain profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers.
Responsibilities
Make sales calls and presentations to customers of all sizes
Conduct calls and face-to-face meetings with customers
Manage business relationships and entertain customers
Develop sales strategies and a comprehensive understanding of customers' business models
Complete monthly sales audit reports and expense reports, as company guidelines require
Work in a team setting to accomplish goals
Create service solutions for customers' unique business problems, and initiate pricing
Identify customer challenges; develop and implement solutions to create opportunities
Complete itinerary and call report as required by Company guidelines and IRS regulations
Maintain a positive, customer-focused attitude in a highly intense environment
Negotiate service requirements and prices; establish service packages
Exhibit excellent customer service
Maintain accurate territory account information in ArcBest database
Obtain and develop new accounts utilizing Company techniques and methods
Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share
Collaborate with customers, front-line management, and various ArcBest departments
Interact with all employees and customers in a professional and courteous manner
Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs
Aggressively pursue customers using networking, social media, customer referrals, etc.
Maintain and grow expertise of ArcBest service offerings
Assist in collection process and cargo claim prevention, as needed
Other duties and projects, as assigned
Requirements
Education:
Bachelor's Degree, preferred
Relevant experience will be considered.
Experience
Transportation industry and related sales experience, preferred
Computer Skills
Proficient in Microsoft Office Suite.
Certifications
Current and legal driver's license to operate motor vehicle.
Additional Requirements
Knowledge of business solutions, competitors, and decision makers, preferred
Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred
Competencies
Addressing Customer Needs
Cross-Selling
Negotiating
Perseverance and Follow-Through
Problem Solving
Relationship Management
Sales Closing and Agreements
Selling
Other Details
Work Hours:
Generally, Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.
Travel Requirements
Minimal (0%-25%)
Compensation
This is a salary position paid biweekly.
Variable compensation is included.
About Us
ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.
Account Managers grow and maintain profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers.
Responsibilities
Make sales calls and presentations to customers of all sizes
Conduct calls and face-to-face meetings with customers
Manage business relationships and entertain customers
Develop sales strategies and a comprehensive understanding of customers' business models
Complete monthly sales audit reports and expense reports, as company guidelines require
Work in a team setting to accomplish goals
Create service solutions for customers' unique business problems, and initiate pricing
Identify customer challenges; develop and implement solutions to create opportunities
Complete itinerary and call report as required by Company guidelines and IRS regulations
Maintain a positive, customer-focused attitude in a highly intense environment
Negotiate service requirements and prices; establish service packages
Exhibit excellent customer service
Maintain accurate territory account information in ArcBest database
Obtain and develop new accounts utilizing Company techniques and methods
Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share
Collaborate with customers, front-line management, and various ArcBest departments
Interact with all employees and customers in a professional and courteous manner
Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs
Aggressively pursue customers using networking, social media, customer referrals, etc.
Maintain and grow expertise of ArcBest service offerings
Assist in collection process and cargo claim prevention, as needed
Other duties and projects, as assigned
Requirements
Education:
Bachelor's Degree, preferred
Relevant experience will be considered.
Experience
Transportation industry and related sales experience, preferred
Computer Skills
Proficient in Microsoft Office Suite.
Certifications
Current and legal driver's license to operate motor vehicle.
Additional Requirements
Knowledge of business solutions, competitors, and decision makers, preferred
Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred
Competencies
Addressing Customer Needs
Cross-Selling
Negotiating
Perseverance and Follow-Through
Problem Solving
Relationship Management
Sales Closing and Agreements
Selling
Other Details
Work Hours:
Generally, Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.
Travel Requirements
Minimal (0%-25%)
Compensation
This is a salary position paid biweekly.
Variable compensation is included.
About Us
ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.